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WO-01308612 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DHSES Stockpiles — 2 Van Buren Blvd Bldg 10 Bay 3, Guilderland Center NY, 12085

Oct 9, 2025 → Oct 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (298 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Oct 17, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 15, 2025
3 business days (counted)
Running total: 3 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 17, 2025
2 business days (counted)
Running total: 5 of ? biz days used
Created: Oct 9, 2025 Completed: Oct 17, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 15 Scheduled ▶ Running 3 3
Oct 15 → Oct 17 Tech On Site ▶ Running 2 5
Dispatch 0.2d
Coordinators 3.5d
Field Work 3.0d
Billing 1.6d
✓ SLA Met
Dispatch
0.2 days
Coordinators
3.5 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.6 days
Over SLA
Created: Oct 9, 2025 Due: Dec 31, 2026 Completed: Oct 17, 2025 (440 days early)
📅
5.7 days Total Age
⏱️
4.0d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
43 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Philmon Mehari — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 13, 2025
Visit 2 Oct 14, 2025
Visit 3 Oct 15, 2025
Visit 4 Oct 16, 2025
Visit 5 Oct 17, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534340
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Jeff Ballard
Owner
Shelby Robinson
Created
Oct 9, 2025
Work Orders from this Case (4)
WO-01308607 Invoiced
FCO • Bryan Rodriguez
Created: Oct 9, 2025 • Closed: Oct 17, 2025
WO-01308609 Invoiced
FCO • Davon Cox
Created: Oct 9, 2025 • Closed: Oct 18, 2025
WO-01308612 (current) Invoiced
FCO • Philmon Mehari
Created: Oct 9, 2025 • Closed: Oct 17, 2025
WO-01308618 Invoiced
FCO • Joe Hudson
Created: Oct 9, 2025 • Closed: Oct 20, 2025
Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86600081
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 9, 1:42 PM
Case Number: 00534340
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 9, 2:14 PM
Work Order: WO-01308612
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 9, 3:58 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-10-13T05:00:00.000+0000, 2025-10-13T00:00:00.000+0000, 2025-10-13T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 1h 43m
💵
2x Expenses Added Oct 10, 8:36 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Philmon Mehari Oct 15, 9:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 17h
⏳ 3.0 business days
⏱️
18x Labor Added Oct 17, 5:30 PM
Type: Labor
Status: Open
Qty: 6, 0.5, 4, 0.75, 3.25, 2.5
💵
17x Expenses Added Oct 17, 6:00 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 183, 255, 15
💵
4x Expenses Added Oct 17, 6:20 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Oct 17, 6:28 PM
Type: Travel
Status: Open
Qty: 15
✔️
Status: Completed by Philmon Mehari Oct 17, 6:38 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 9h, 0m
⏳ 1.7 business days
⏱️
Labor Added Oct 20, 9:32 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 20, 9:37 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 14h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Oct 24, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:37 PM
Invoice Number: SM-244586

Bottlenecks

Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00534340
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Oct 13, 9:00 AM
Created
Oct 9, 2:14 PM
Invoice #
SM-244586

Work Details (43)

Name Type Status Qty Amount Date
WL-02966162 Expenses Open 1 $0.00 Oct 10, 8:36 AM
WL-02966163 Expenses Open 1 $0.00 Oct 10, 8:36 AM
WL-02975342 Labor Open 6 $0.00 Oct 17, 5:30 PM
WL-02975343 Labor Open 0.5 $155.00 Oct 17, 5:30 PM
WL-02975344 Labor Open 4 $237.50 Oct 17, 5:30 PM
WL-02975345 Labor Open 4 $237.50 Oct 17, 5:30 PM
WL-02975346 Labor Open 0.75 $155.00 Oct 17, 5:30 PM
WL-02975347 Labor Open 0.5 $155.00 Oct 17, 5:30 PM
WL-02975348 Labor Open 4 $237.50 Oct 17, 5:30 PM
WL-02975349 Labor Open 3.25 $237.50 Oct 17, 5:30 PM
WL-02975350 Labor Open 0.75 $155.00 Oct 17, 5:30 PM
WL-02975351 Labor Open 2 $0.00 Oct 17, 5:30 PM
WL-02975352 Labor Open 0.5 $155.00 Oct 17, 5:30 PM
WL-02975353 Labor Open 3 $237.50 Oct 17, 5:30 PM
WL-02975354 Labor Open 2.5 $237.50 Oct 17, 5:30 PM
WL-02975355 Labor Open 2.5 $237.50 Oct 17, 5:30 PM
WL-02975356 Labor Open 0.75 $155.00 Oct 17, 5:30 PM
WL-02975357 Labor Open 0.5 $155.00 Oct 17, 5:30 PM
WL-02975358 Labor Open 2.5 $237.50 Oct 17, 5:30 PM
WL-02975359 Labor Open 4 $155.00 Oct 17, 5:30 PM
WL-02975419 Expenses Open 1 $0.00 Oct 17, 6:00 PM
WL-02975420 Expenses Open 1 $0.00 Oct 17, 6:00 PM
WL-02975421 Expenses Open 1 $0.00 Oct 17, 6:00 PM
WL-02975422 Expenses Open 1 $0.00 Oct 17, 6:00 PM
WL-02975423 Expenses Open 1 $0.00 Oct 17, 6:00 PM
WL-02975424 Expenses Open 1 $0.00 Oct 17, 6:00 PM
WL-02975425 Expenses Open 1 $0.00 Oct 17, 6:00 PM
WL-02975426 Expenses Open 1 $0.00 Oct 17, 6:00 PM
WL-02975427 Expenses Open 1 $0.00 Oct 17, 6:00 PM
WL-02975428 Travel Open 183 $0.00 Oct 17, 6:00 PM
WL-02975429 Travel Open 255 $0.00 Oct 17, 6:00 PM
WL-02975430 Travel Open 15 $0.00 Oct 17, 6:00 PM
WL-02975431 Travel Open 15 $0.00 Oct 17, 6:00 PM
WL-02975432 Travel Open 15 $0.00 Oct 17, 6:00 PM
WL-02975433 Travel Open 15 $0.00 Oct 17, 6:00 PM
WL-02975434 Travel Open 15 $0.00 Oct 17, 6:00 PM
WL-02975435 Travel Open 15 $0.00 Oct 17, 6:00 PM
WL-02975458 Expenses Open 1 $0.00 Oct 17, 6:20 PM
WL-02975459 Expenses Open 1 $0.00 Oct 17, 6:20 PM
WL-02975460 Expenses Open 1 $0.00 Oct 17, 6:20 PM
WL-02975461 Expenses Open 1 $0.00 Oct 17, 6:20 PM
WL-02975480 Travel Open 15 $0.00 Oct 17, 6:28 PM
WL-02976792 Labor Open 0.016666666666667 $304.00 Oct 20, 9:32 AM

Details