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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308618 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DHSES Stockpiles — 2 Van Buren Blvd Bldg 10 Bay 3, Guilderland Center NY, 12085

Oct 9, 2025 → Oct 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (297 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Oct 20, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 20, 2025
6 business days (counted)
Running total: 6 of ? biz days used
Created: Oct 9, 2025 Completed: Oct 20, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 20 Scheduled ▶ Running 6 6
Dispatch 0.1d
Coordinators 6.6d
Field Work 0.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
6.6 days
Over SLA
Field Work
0.0 days
Created: Oct 9, 2025 Due: Dec 31, 2026 Completed: Oct 20, 2025 (437 days early)
📅
6.7 days Total Age
⏱️
6.6d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534340
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Jeff Ballard
Owner
Shelby Robinson
Created
Oct 9, 2025
Work Orders from this Case (4)
WO-01308607 Invoiced
FCO • Bryan Rodriguez
Created: Oct 9, 2025 • Closed: Oct 17, 2025
WO-01308609 Invoiced
FCO • Davon Cox
Created: Oct 9, 2025 • Closed: Oct 18, 2025
WO-01308612 Invoiced
FCO • Philmon Mehari
Created: Oct 9, 2025 • Closed: Oct 17, 2025
WO-01308618 (current) Invoiced
FCO • Joe Hudson
Created: Oct 9, 2025 • Closed: Oct 20, 2025
Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 6.6 days stuck in "Scheduled"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
6.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.7d / 1.0d SLA
07e-Partial Project
4.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/09/2025 SRobinson- Created follow up WO as requested. (Old WO-01307961) -Follow up notes - Need Follow up


-No previous notes -

🔧 Work Performed
Documenting .25hrs. for transferring parts.
🔍 Technician Findings
Documenting .25hrs. for transferring parts.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 9, 1:42 PM
Case Number: 00534340
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 9, 2:24 PM
Work Order: WO-01308618
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 9, 3:15 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-13T12:30:00.000+0000, 2025-10-13T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 50m
⚠️ 6.7 business days
⏱️
▶
2 Labor Added Oct 20, 5:33 AM
Labor Added → Status: Completed
✔️
Status: Completed by Leo Hudson
From: Scheduled
To: Completed
Duration in Previous: 10d 14h
🏁
Status: Closed by Leo Hudson Oct 20, 5:55 AM
From: Completed
To: Closed
Duration in Previous: 21m
⏱️
▶
2 Labor Added Oct 20, 11:50 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5h 58m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 1:55 PM
From: 07e-Partial Project, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 2h, 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 27, 1:39 PM
Invoice Number: SM-244444

Bottlenecks

Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

📞
Case 00534340
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Joe Hudson
Scheduled
Oct 13, 8:00 AM
Created
Oct 9, 2:24 PM
Invoice #
SM-244444

Work Details (2)

Name Type Status Qty Amount Date
WL-02976681 Labor Open 0.25 $0.00 Oct 20, 5:33 AM
WL-02976939 Labor Open 0.016666666666667 $0.00 Oct 20, 11:50 AM

Details