Q-00030369
Hi I need four WOs for repair.
Location 1150 nw 7 street
Contact Brittney
INX-18S016311 not charging
The technician will need to evaluate the unit and determine if parts are needed for repairs.
INX-18S016319 front legs lost pressure.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
INX-18S016320 having to switch to manual mode, battery not charging.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
INX-17F003274 backrest won’t stay up with out weight.
Part needed
1 gas spring, 0800567
NOTE Tech has all parts needed for the service.
10/20 KWeiss, Reviewed pictures and closing w/o for billing review.
10.16.25 Hshaw - moved WO to L2 for pic review
🔧Work Performed
Service repair, tighten, cycle test, clean return to service.
🔍Technician Findings
Tag said cot not charging. Inspect cycle test in and out of Rescue 4 times, stretcher charging good.
⚠️Problem Description
Q-00030369
INX-18S016311 not charging
The technician will need to evaluate the unit and determine if parts are needed for repairs.
NOTE Tech has all parts needed for the service.
📄Description
Ferno iNX Powered Cot
Oct 20, 2025 1:02pm
10/20 KWeiss, Reviewed pictures and closing w/o for billing review.
📅
WO-01309224 - Repair - iNX - Miami - CITY OF MIAMI FIRE - STATION 3 WHSE
Oct 15, 2025 9:00am – 5:00pm
Work Order: WO-01309224
Account: CITY OF MIAMI FIRE
Customer Case Number:
Location: CITY OF MIAMI FIRE - STATION 3 WHSE
Address: 1151 NW 7th St, Miami, FL 33136
Manufacturer: Ferno
Model #: iNX
Serial #: 18S016311
Contact Name: Brittany McDuffie
Contact Phone: 786-493-7844
Contact Email: brittney.m
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WO 01309224 3
Oct 15, 2025
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WO 01309224 5
Oct 15, 2025
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WO 01309224 6
Oct 15, 2025
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WO 01309224 1
Oct 15, 2025
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WO 01309224 4
Oct 15, 2025
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WO 01309224
Oct 15, 2025
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WO 01309224 2
Oct 15, 2025
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WO 01309224 7
Oct 15, 2025
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WO 01309224 8
Oct 15, 2025
Timeline
📞
Case Linked Sep 29, 2:51 PM
Case Number:00531281
Subject:EMS L2 Review
Status:Closed
🚨11.0 business days
📋
▶
2
Work Order Created Oct 14, 9:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Oct 14, 3:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:6h 19m
🗓️
▶
2
Status: Scheduled Oct 15, 12:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-10-15T13:00:00.000+0000
⏱️
5x Labor Added Oct 15, 2:47 PM
Type:Labor, Travel
Status:Open
Qty:1, 0.66666666666667, 17.7, 17.8
✔️
Status: Completed by Ramon AndreuOct 15, 2:55 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2h 1m, 0m
⏳2.0 business days
👀
Status: L2 Review by Hannah ShawOct 16, 3:27 PM
From:Closed
To:L2 Review
Duration in Previous:1d 0h
⏳3.0 business days
🏁
Status: Closed by Keith WeissOct 20, 1:02 PM
From:L2 Review
To:Closed
Duration in Previous:3d 21h
📄
▶
2
Status: Ready to Bill Oct 20, 5:43 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2m
💰
Status: Invoiced by Diane PattonOct 21, 2:04 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:20h 19m
🧾
Invoice Created Oct 22, 11:59 AM
Invoice Number:SM-244235
Bottlenecks
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)