Q-00030369
Hi I need four WOs for repair.
Location 1150 nw 7 street
Contact Brittney
INX-18S016311 not charging
The technician will need to evaluate the unit and determine if parts are needed for repairs.
INX-18S016319 front legs lost pressure.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
INX-18S016320 having to switch to manual mode, battery not charging.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
INX-17F003274 backrest won’t stay up with out weight.
Part needed
1 gas spring, 0800567
NOTE Tech has all parts needed for the service.
10/20 KWeiss, Reviewed pictures and closing w/o for billing review.
10.16.25 Hshaw - moved WO to L2 for pic review
🔧Work Performed
Service repair, replace foot upper button bottom cover, tighten, cycle test, clean return to service.
🔍Technician Findings
Found tag said backrest wont stay up, foot upper button bottom cover cracked. Inspect found backrest working fine, foot upper button bottom cover cracked.
⚠️Problem Description
Q-00030369
INX-17F003274 backrest won’t stay up with out weight.
Part needed
1 gas spring, 0800567
NOTE Tech has all parts needed for the service.
📄Description
Ferno iNX Powered Cot
Oct 20, 2025 1:06pm
10/20 KWeiss, Reviewed pictures and closing w/o for billing review.
📅
WO-01309228 - Repair - iNX - Miami - CITY OF MIAMI FIRE - STATION 3 WHSE
Oct 15, 2025 9:00am – 5:00pm
Work Order: WO-01309228
Account: CITY OF MIAMI FIRE
Customer Case Number:
Location: CITY OF MIAMI FIRE - STATION 3 WHSE
Address: 1151 NW 7th St, Miami, FL 33136
Manufacturer: Ferno
Model #: iNX
Serial #: 17F003274
Contact Name: Brittany McDuffie
Contact Phone: 786-493-7844
Contact Email: brittney.m
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WO 01309228 5
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WO 01309228 8
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WO 01309228 Before
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WO 01309228 After
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WO 01309228 1
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WO 01309228 3
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WO 01309228 6
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Timeline
📞
Case Linked Sep 29, 2:51 PM
Case Number:00531281
Subject:EMS L2 Review
Status:Closed
🚨11.0 business days
📋
▶
2
Work Order Created Oct 14, 9:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 14, 3:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:6h 16m
🗓️
▶
2
Status: Scheduled Oct 15, 12:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-10-15T13:00:00.000+0000
🔩
2x Parts Added Oct 15, 3:32 PM
Type:Parts, Labor
Status:Open
Qty:1, 0.5
✔️
Status: Completed by Ramon AndreuOct 15, 3:40 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2h 45m, 0m
👀
Status: L2 Review by Hannah ShawOct 16, 3:25 PM
From:Closed
To:L2 Review
Duration in Previous:23h 45m
⏳3.0 business days
🏁
Status: Closed by Keith WeissOct 20, 1:06 PM
From:L2 Review
To:Closed
Duration in Previous:3d 21h
📄
Status: Ready to Bill by Diane PattonOct 20, 5:44 PM
From:Closed
To:Ready to Bill
Duration in Previous:4h 38m
⏳4.8 business days
📨
▶
2
Status: Invoice Pending Oct 24, 12:06 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Oct 27, 4:37 PM
Invoice Number:SM-244679
Bottlenecks
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)