Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309225 ↗ ServiceMax

CITY OF MIAMI FIRE • Repair • P7

📍 CITY OF MIAMI FIRE - WAREHOUSE/SHOP — 1151 NW 7th St, Miami FL, 33136

Oct 14, 2025 → Oct 15, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 23, 2025
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Oct 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 14 → Oct 15, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
Created: Oct 14, 2025 Completed: Oct 15, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0 / 7
Oct 14 → Oct 14 Ready for Scheduling ▶ Running 0 0 / 7
Oct 14 → Oct 15 Assigned ▶ Running 1 1 / 7
Oct 15 → Oct 15 Scheduled ▶ Running 0 1 / 7
Dispatch 0.0d
Coordinators 2.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.6 days
Over SLA
Billing
1.3 days
Created: Oct 14, 2025 Due: Oct 23, 2025 Completed: Oct 15, 2025 (8 days early)
📅
2.0 days Total Age
⏱️
2.6d in L2 Review Longest Stage
🔄
9 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00531281
EMS L2 Review
Closed
Q-00030369 Hi I need four WOs for repair. Location 1150 nw 7 street Contact Brittney INX-18S016311 not charging The technician will need to evaluate the unit and determine if parts are needed for repairs. INX-18S016319 front legs lost pressure. The technician will need to evaluate the unit and determine if parts are needed for repairs. INX-18S016320 having to switch to manual mode, battery not charging. The technician will need to evaluate the unit and determine if parts are needed for repairs. INX-17F003274 backrest won’t stay up with out weight. Part needed 1 gas spring, 0800567 NOTE Tech has all parts needed for the service.
Priority
Standard
Origin
Email
Reason
New Case
Contact
DNU Brittany M.
Owner
Sherry Reich
Created
Sep 29, 2025
Work Orders from this Case (4)
WO-01309224 Invoiced
Repair • Ray Andreu
Created: Oct 14, 2025 • Closed: Oct 15, 2025
WO-01309225 (current) Invoiced
Repair • Ray Andreu
Created: Oct 14, 2025 • Closed: Oct 15, 2025
WO-01309226 Invoiced
Repair • Ray Andreu
Created: Oct 14, 2025 • Closed: Oct 16, 2025
WO-01309228 Invoiced
Repair • Ray Andreu
Created: Oct 14, 2025 • Closed: Oct 15, 2025
Completed with minor delays
Invoiced • 141 days old
🚨
Primary Delay 2.6 days stuck in "L2 Review"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA
Closed
2.2d / 1.0d SLA
L2 Review
2.6d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/20 KWeiss, Reviewed pictures and closing w/o for billing review.

10.16.25 Hshaw - moved WO to L2 for pic review

🔧 Work Performed
Service repair, replace release cable, tighten, cycle test, clean return to service.
🔍 Technician Findings
Tag said foot legs lose pressure., Inspect found foot manual release cable freighted.
⚠️ Problem Description
Q-00030369 INX-18S016319 front legs lost pressure. The technician will need to evaluate the unit and determine if parts are needed for repairs. NOTE Tech has all parts needed for the service.
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Sep 29, 2:51 PM
Case Number: 00531281
Subject: EMS L2 Review
Status: Closed
🚨 11.0 business days
📋
▶
2 Work Order Created Oct 14, 9:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 14, 3:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 18m
🗓️
▶
2 Status: Scheduled Oct 15, 12:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-15T13:00:00.000+0000
🔩
2x Parts Added Oct 15, 3:00 PM
Type: Parts, Labor
Status: Open
Qty: 1, 0.75
✔️
Status: Completed by Ramon Andreu Oct 15, 3:09 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2h 14m, 0m
⏳ 2.0 business days
👀
Status: L2 Review by Hannah Shaw Oct 16, 3:24 PM
From: Closed
To: L2 Review
Duration in Previous: 1d 0h
⏳ 3.0 business days
🏁
Status: Closed by Keith Weiss Oct 20, 1:04 PM
From: L2 Review
To: Closed
Duration in Previous: 3d 21h
📄
▶
2 Status: Ready to Bill Oct 20, 5:43 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton Oct 21, 2:04 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 20h 19m
🧾
Invoice Created Oct 22, 11:59 AM
Invoice Number: SM-244235

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

📞
Case 00531281
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Ray Andreu
Scheduled
Oct 15, 9:00 AM
Created
Oct 14, 9:12 AM
Invoice #
SM-244235

Work Details (2)

Name Type Status Qty Amount Date
WL-02971704 Parts Open 1 $137.00 Oct 15, 3:00 PM
WL-02971705 Labor Open 0.75 $97.50 Oct 15, 3:00 PM

Details