Q-00030369
Hi I need four WOs for repair.
Location 1150 nw 7 street
Contact Brittney
INX-18S016311 not charging
The technician will need to evaluate the unit and determine if parts are needed for repairs.
INX-18S016319 front legs lost pressure.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
INX-18S016320 having to switch to manual mode, battery not charging.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
INX-17F003274 backrest won’t stay up with out weight.
Part needed
1 gas spring, 0800567
NOTE Tech has all parts needed for the service.
10.15 M. Bateman Spoke with Ray and he confirmed with Brittany from site to schedule for 10.16 at 10:30AM.
🔧Work Performed
Service repair, replace buttons, tighten, cycle test, clean return to service.
🔍Technician Findings
Tag said having to switch to manual mode, not charging. Inspect found foot buttons worn working intermediate . Cycle test x4 in and out of Rescue, cot charging good. PASSED.
⚠️Problem Description
Q-00030369
INX-18S016320 having to switch to manual mode, battery not charging.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
NOTE Tech has all parts needed for the service.
📄Description
Ferno iNX Powered Cot
📅
WO-01309226 - Repair - iNX - Miami - CITY OF MIAMI FIRE - STATION 3 WHSE
Oct 16, 2025 10:30am – 3:30pm
Work Order: WO-01309226
Account: CITY OF MIAMI FIRE
Customer Case Number:
Location: CITY OF MIAMI FIRE - STATION 3 WHSE
Address: 1151 NW 7th St, Miami, FL 33136
Manufacturer: Ferno
Model #: iNX
Serial #: 18S-016320
Contact Name: Brittany McDuffie
Contact Phone: 786-493-7844
Contact Email: brittney.
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WO 01309226
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WO 01309226 Before
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WO 01309226 After
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Timeline
📞
Case Linked Sep 29, 2:51 PM
Case Number:00531281
Subject:EMS L2 Review
Status:Closed
🚨11.0 business days
📋
▶
2
Work Order Created Oct 14, 9:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 14, 3:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:6h 17m
🗓️
▶
2
Status: Scheduled Oct 15, 12:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-10-15T13:00:00.000+0000
📅
Dispatch Scheduled by Matthew BatemanOct 15, 2:18 PM
Scheduled For:2025-10-16T14:30:00.000+0000
🔧
Status: Tech On Site by Ramon AndreuOct 16, 10:13 AM
From:Scheduled
To:Tech On Site
Duration in Previous:21h 18m
🔩
6x Parts Added Oct 16, 3:27 PM
Type:Parts, Labor, Travel
Status:Open
Qty:1, 0.83333333333333, 1.0833333333333, 17.5
✔️
Status: Completed by Ramon AndreuOct 16, 3:35 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5h 22m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonOct 20, 3:59 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 0h
📨
Status: Invoice Pending by Diane PattonOct 20, 5:45 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1h 45m
💰
Status: Invoiced by Diane PattonOct 21, 2:04 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:20h 19m
🧾
Invoice Created Oct 22, 11:59 AM
Invoice Number:SM-244235
Bottlenecks
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)