Q-00030694
Service Requested: MedCare would like to inquire about receiving service for the following three stretchers-
20S-020118 ( There is a bolt missing from the tracking at the foot of the stretcher).
20S-020126 (bilateral handle issues for the lowering the back of the stretcher).
Possible parts needed
2 release cables, 2831674
For tech to have if needed, possible adjustment.
20S-020123 (The stretcher will not stay at a height. Hydraulic issue).
20S-020124 (Tension issue the stretcher just drops. I believe this one was serviced for similar issues a few months back).
Possible parts needed
1 actuator harness LVDT, 2183121
1 position sensor, 2183111
The technician will need to evaluate each unit and determine if parts are needed for repairs. If any parts are not needed, they will not be used.
11/13 MOwens sent an email to Joshua about scheduling the return visit for this Sunday 11/16 per his request. He replied back that works for him.
10/31 MOwens Josh replied back that any day during the week of Nov 10th works for him. Replied back scheduling the visit for Wed 10/12 between 9-5.
10/30 MOwens Sent an email to Josh about scheduling during the week of Nov 10 based on the availability of the tech
10/29/25 RCook- Still waiting on parts for WO-01310603. Updated due date.
10/24/25 RCook- Spoke with Joshua Daugherty states he would like all evaluations and PM completed at the same time. Advised we have WO-01310608 and WO-01310603 in awaiting parts and as soon as tracking is received we will reach out to schedule. See logged call on WO-01310604
10/21/25 NatoshaB - Site is also due for Annual PM on all equipment (16 assets). Please schedule eval WO's and PM WO-01310612 together if possible.
🔧Work Performed
NO ISSUE FOUND
🔍Technician Findings
NO ISSUE FOUND
⚠️Problem Description
Q-00030694
Service Requested: MedCare would like to inquire about receiving service for the following three stretchers-
20S-020118 ( There is a bolt missing from the tracking at the foot of the stretcher).
The technician will need to evaluate each unit and determine if parts are needed for repairs. If any parts are not needed, they will not be used.
https://www.ebiotrack.com/workorder.php?wo=69121
📄Description
Ferno Power X1 Power Cot
📧
Email
Completed Nov 13, 2025
11/13 MOwens sent an email to Joshua about scheduling the return visit for this Sunday 11/16 per his request. He replied back that works for him.
📧
Email:RE: MED-CARE TRANSPORTATION (MD) Stretcher Repair/PM Service Visit
Completed Oct 31, 2025
From: mowens@emsar.com
To: jdaugherty@medcaretransportation.com
I can schedule the repair/PM visit for Wed. Nov 12th. Chris Galasso will arrive between 9-10am that morning.
Thanks
Melissa
From: Joshua Daugherty <jdaugherty@medcaretransportation.com>
Sent: Friday, October 31, 2025 12:45 PM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: MED-CARE TRANSPORTATION (MD) Stretcher Repair/PM Service Visit
My apologies for the delayed response. I was on my honeymoon l
📧
Email
Completed Oct 30, 2025
10/30 MOwens Sent an email to Josh about scheduling during the week of Nov 10 based on the availability of the tech
Work Order: WO-01310600
Account: MED-CARE TRANSPORTATION (MD)
Customer Case Number:
Location: MED-CARE TRANSPORTATION (MD)
Address: 1220 East Joppa Rd. #C506 BUILDING C SUITE 506, Towson, MD 21286
Manufacturer: Ferno
Model #: Power X1
Serial #: 20S-020118
Contact Name: Joshua Daugherty
Contact Phon
JPG
118d
Nov 16, 2025
JPG
118b
Nov 16, 2025
JPG
118c
Nov 16, 2025
JPG
118e
Nov 16, 2025
JPG
118a
Nov 16, 2025
Timeline
📞
Case Linked Oct 7, 1:55 PM
Case Number:00533604
Subject:L2 review - EMS
Status:Closed
🚨10.0 business days
📋
▶
2
Work Order Created Oct 21, 3:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
⏳4.0 business days
👷
▶
2
Technician Assigned Oct 24, 1:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 22h
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Oct 31, 3:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-11-12T14:00:00.000+0000
⚠️8.1 business days
🔄
▶
2
Status: Reschedule Nov 12, 11:39 PM
Status: Reschedule → Status: Reschedule
🔄
Status: Reschedule by Chris Galasso
From:Tech On Site
To:Reschedule
Duration in Previous:0m
📅
▶
2
Dispatch Scheduled Nov 13, 12:18 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Reschedule
To:Scheduled
Duration in Previous:12h 37m
⏳2.0 business days
🔧
Status: Tech On Site by Chris GalassoNov 16, 11:36 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 11h
⏱️
▶
3
Labor Added Nov 16, 11:44 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Chris Galasso
From:Tech On Site
To:Completed
Duration in Previous:8m
🏁
Status: Closed by Chris Galasso
From:Completed
To:Closed
Duration in Previous:1m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonNov 18, 4:20 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 16h, 0m
⏳4.0 business days
🧾
Invoice Created Nov 23, 10:31 PM
Invoice Number:SM-246899
Bottlenecks
Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Scheduled
Duration: 8.1 business days (threshold: 2.0 business days)
Exceeded by 6.1 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)