Q-00030694
Service Requested: MedCare would like to inquire about receiving service for the following three stretchers-
20S-020118 ( There is a bolt missing from the tracking at the foot of the stretcher).
20S-020126 (bilateral handle issues for the lowering the back of the stretcher).
Possible parts needed
2 release cables, 2831674
For tech to have if needed, possible adjustment.
20S-020123 (The stretcher will not stay at a height. Hydraulic issue).
20S-020124 (Tension issue the stretcher just drops. I believe this one was serviced for similar issues a few months back).
Possible parts needed
1 actuator harness LVDT, 2183121
1 position sensor, 2183111
The technician will need to evaluate each unit and determine if parts are needed for repairs. If any parts are not needed, they will not be used.
1.7 M. Bateman This WO should not have been placed in WO correction and the tech should not be dinged for this.
1/6/25DPatton - Unable to update WO status to Ready To Bill. WO appears to be serviced/closed?
1/5/26 lcoonrod
follow up in case 00556161
1/5 moved to serviced, quote expired but FSE needs to answer questions on close screen to be able to close it
11/14 KWeiss, Created case and sent to sales for quoting.
10/31 MOwens Josh replied back that any day during the week of Nov 10th works for him. Replied back scheduling the visit for Wed 10/12 between 9-5.
10/30 MOwens Sent an email to Josh about scheduling during the week of Nov 10 based on the availability of the tech
10/29/25 RCook- Still waiting on parts for WO-01310603. Updated due date.
10/24/25 RCook- Spoke with Joshua Daugherty states he would like all evaluations and PM completed at the same time. Advised we have WO-01310608 and WO-01310603 in awaiting parts and as soon as tracking is received we will reach out to schedule. See logged call on WO-01310604
10/21/25 NatoshaB - Site is also due for Annual PM on all equipment (16 assets). Please schedule eval WO's and PM WO-01310612 together if possible.
🔧Work Performed
MISSING HARDWARE ALLOWING SLIDER SHAFTS TO MOVE; RFQ TO REPAIR SUBMITTED; NO PARTS USED
Case 544211 Quote Expired
🔍Technician Findings
COT JAMS / JUMPS DOWN FROM FULLY RAISED HEIGHT
⚠️Problem Description
Q-00030694
Service Requested: MedCare would like to inquire about receiving service for the following three stretchers-
20S-020124 1 hr. labor for evaluation 1 actuator harness LVDT, 2183121 1 position sensor, 2183111
The technician will need to evaluate each unit and determine if parts are needed for repairs. If any parts are not needed, they will not be used.
https://www.ebiotrack.com/workorder.php?wo=69124
📄Description
Ferno Power X1 Power Cot
📧
Email
Completed Oct 31, 2025
10/31 MOwens Josh replied back that any day during the week of Nov 10th works for him. Replied back scheduling the visit for Wed 10/12 between 9-5.
📧
Email
Completed Oct 30, 2025
10/30 MOwens Sent an email to Josh about scheduling during the week of Nov 10 based on the availability of the tech
📞
Call
Completed Oct 29, 2025
10/24/25 RCook- Spoke with Joshua Daugherty states he would like all evaluations and PM completed at the same time. Advised we have WO-01310608 and WO-01310603 in awaiting parts and as soon as tracking is received we will reach out to schedule. See logged call on WO-01310604
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 22, 2025
To: jdaugherty@medcaretransportation.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310608Location: MED-CARE TRANSPORTATION (MD)Address: 1220 East Joppa Rd. #C506 BUILDING C SUITE 506 Towson, MD 21286Device: Power X1 20S-020124Problem Description: Q-0003
Work Order: WO-01310608
Account: MED-CARE TRANSPORTATION (MD)
Customer Case Number:
Location: MED-CARE TRANSPORTATION (MD)
Address: 1220 East Joppa Rd. #C506 BUILDING C SUITE 506, Towson, MD 21286
Manufacturer: Ferno
Model #: Power X1
Serial #: 20S-020124
Contact Name: Joshua Daugherty
Contact Phon
Timeline
📞
Case Linked Oct 7, 1:55 PM
Case Number:00533604
Subject:L2 review - EMS
Status:Closed
🚨10.0 business days
📋
▶
2
Work Order Created Oct 21, 3:55 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Oct 21, 5:33 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 37m
⚠️6.8 business days
📅
Status: Ready for Scheduling by Amy GreeneOct 29, 9:14 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:7d 15h
👷
▶
2
Technician Assigned Oct 29, 9:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:24m
💵
Expenses Added Oct 29, 3:21 PM
Type:Expenses
Status:Open
Qty:1
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Oct 31, 3:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-11-12T14:00:00.000+0000
⚠️8.0 business days
🔧
▶
3
Status: Tech On Site Nov 12, 11:55 AM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.75
✔️
Status: Completed by Chris Galasso
From:Tech On Site, Completed
To:Completed, Incomplete
Duration in Previous:4m, 0m
✔️
Status: Completed by Chris GalassoNov 12, 12:25 PM
From:Incomplete
To:Completed
Duration in Previous:25m
⚠️
Status: Incomplete by Chris GalassoNov 12, 2:33 PM
From:Completed
To:Incomplete
Duration in Previous:2h 7m
🚨35.0 business days
✔️
Status: Completed by Rhonnie ReevesJan 5, 12:22 PM
From:Incomplete
To:Completed
Duration in Previous:53d 21h
🏁
Status: Closed by Joseph WhalenJan 5, 1:29 PM
From:Completed
To:Closed
Duration in Previous:1h 7m
⏳2.0 business days
💵
Status: Billing Review by Diane PattonJan 6, 4:58 PM
From:Closed
To:Billing Review
Duration in Previous:1d 3h
✏️
Status: WO Correction Needed by Diane PattonJan 6, 5:04 PM
From:Billing Review
To:WO Correction Needed
Duration in Previous:6m
🏁
▶
2
Status: Closed Jan 7, 9:15 AM
Status: Closed → Status: Incomplete
⚠️
Status: Incomplete by Matthew Bateman
From:Closed, Incomplete
To:Incomplete, Completed
Duration in Previous:4m, 0m
🏁
Status: Closed by Matthew BatemanJan 7, 9:20 AM
From:Completed, Closed
To:Closed, Ready to Bill
Duration in Previous:0m
📨
▶
2
Status: Invoice Pending Jan 7, 5:49 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-250743
Bottlenecks
Awaiting Parts
Duration: 6.3 business days (threshold: 3.0 business days)
Exceeded by 3.3 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)