Q-00030694
Service Requested: MedCare would like to inquire about receiving service for the following three stretchers-
20S-020118 ( There is a bolt missing from the tracking at the foot of the stretcher).
20S-020126 (bilateral handle issues for the lowering the back of the stretcher).
Possible parts needed
2 release cables, 2831674
For tech to have if needed, possible adjustment.
20S-020123 (The stretcher will not stay at a height. Hydraulic issue).
20S-020124 (Tension issue the stretcher just drops. I believe this one was serviced for similar issues a few months back).
Possible parts needed
1 actuator harness LVDT, 2183121
1 position sensor, 2183111
The technician will need to evaluate each unit and determine if parts are needed for repairs. If any parts are not needed, they will not be used.
11/14 KWeiss, Reviewed pictures and closing w/o for billing review.
11/14 DPatton - PICTURES ATTACHED IN EBT. Placing in L2 Review (Power X1 cot repair) chatter to tech to add pics.
10/31 MOwens Josh replied back that any day during the week of Nov 10th works for him. Replied back scheduling the visit for Wed 10/12 between 9-5.
10/30 MOwens Sent an email to Josh about scheduling during the week of Nov 10 based on the availability of the tech
10/30/25 RCook- Updated due date based on parts for WO-01310603
10/29 MOwens 1z01e3e70393159792 shipped out to tech.
10/21/25 NatoshaB - Site is also due for Annual PM on all equipment (16 assets). Please schedule eval WO's and PM WO-01310612 together if possible.
🔧Work Performed
REPLACED BOTH BACK REST RELEASE CABLES; TESTED GOOD
🔍Technician Findings
WRONG SERIAL NUMBER ON WORK ORDER; UPDATED; BOTH BACK REST RELEASE CABLES SNAPPED
⚠️Problem Description
Q-00030694
Service Requested: MedCare would like to inquire about receiving service for the following three stretchers-
20S-020126 (bilateral handle issues for the lowering the back of the stretcher).
Possible parts needed
2 release cables, 2831674
For tech to have if needed, possible adjustment.
The technician will need to evaluate each unit and determine if parts are needed for repairs. If any parts are not needed, they will not be used.
https://www.ebiotrack.com/workorder.php?wo=69122
📄Description
Ferno Power X1 Power Cot
📧
Email
Completed Oct 31, 2025
10/31 MOwens Josh replied back that any day during the week of Nov 10th works for him. Replied back scheduling the visit for Wed 10/12 between 9-5.
📧
Email:MED-CARE TRANSPORTATION (MD) Stretcher Repair/PM Service Visit
Completed Oct 30, 2025
From: mowens@emsar.com
To: jdaugherty@medcaretransportation.com
Joshua
All the parts for the repair work orders have shipped out to my tech Chris Galasso. I am looking at his first available to schedule the service visit. His first openings to schedule your service visit are during the week of Nov 10th. Do you need a specific day during that week to schedule?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 22, 2025
To: jdaugherty@medcaretransportation.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310603Location: MED-CARE TRANSPORTATION (MD)Address: 1220 East Joppa Rd. #C506 BUILDING C SUITE 506 Towson, MD 21286Device: Power X1 20S-020126Problem Description: Q-0003
Nov 14, 2025 11:54am
Hi @Chris Galasso @Matthew Bateman Please attach pics of the cot repair when you get a chance.. I'm placing WO in L2 Review for review of photos/parts
Nov 14, 2025 9:15pm
Reviewed pictures and closing w/o for billing review.
Work Order: WO-01310603
Account: MED-CARE TRANSPORTATION (MD)
Customer Case Number:
Location: MED-CARE TRANSPORTATION (MD)
Address: 1220 East Joppa Rd. #C506 BUILDING C SUITE 506, Towson, MD 21286
Manufacturer: Ferno
Model #: Power X1
Serial #: 20S-020126
Contact Name: Joshua Daugherty
Contact Phon
JPG
125c
Nov 14, 2025
JPG
125b
Nov 14, 2025
JPG
125d
Nov 14, 2025
JPG
125e
Nov 14, 2025
JPG
125a
Nov 14, 2025
Timeline
📞
Case Linked Oct 7, 1:55 PM
Case Number:00533604
Subject:L2 review - EMS
Status:Closed
🚨10.0 business days
📋
▶
2
Work Order Created Oct 21, 3:49 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Oct 21, 6:22 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2h 32m
⚠️6.7 business days
📅
Status: Ready for Scheduling by Amy GreeneOct 29, 10:48 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:7d 16h
👷
▶
2
Technician Assigned Oct 29, 11:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 4m
🔩
2x Parts Added Oct 29, 3:16 PM
Type:Parts, Expenses
Status:Open
Qty:2, 1
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Oct 31, 3:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-11-12T14:00:00.000+0000
⚠️8.0 business days
🔧
▶
3
Status: Tech On Site Nov 12, 2:22 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.66666666666667
✔️
Status: Completed by Chris Galasso
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:4m, 0m
⏳3.0 business days
👀
Status: L2 Review by Diane PattonNov 14, 11:52 AM
From:Closed
To:L2 Review
Duration in Previous:1d 21h
🏁
Status: Closed by Keith WeissNov 14, 9:16 PM
From:L2 Review
To:Closed
Duration in Previous:9h 23m
⏳1.3 business days
📄
▶
2
Status: Ready to Bill Nov 17, 11:43 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Nov 18, 7:09 PM
Invoice Number:SM-246753
Bottlenecks
Awaiting Parts
Duration: 6.2 business days (threshold: 3.0 business days)
Exceeded by 3.2 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)