Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310636 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHRISTIANA HOSPITAL — 4755 OGLETOWN STANTON RD, NEWARK DE, 19718

Oct 21, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
36 biz days remaining
Active: 87 biz days
Paused: 3 biz days
▶ Clock Running
Status: Created
Oct 21 → Oct 23, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 23 → Oct 28, 2025
3 business days (not counted)
85d
▶ Clock Running
Status: Assigned
Oct 28 → Mar 5, 2026
85 business days (counted)
Running total: 87 of ? biz days used
Created: Oct 21, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 23 Created ▶ Running 2 2
Oct 23 → Oct 28 Ready for Release ⏸ Paused 3 —
Oct 28 → Mar 5 Assigned ▶ Running 85 87
Dispatch 2.4d
Holding 4.0d (excluded)
On Track
Dispatch
2.4 days
Over SLA
Holding (excluded from total)
4.0 days
Created: Oct 21, 2025 Due: Apr 27, 2026 (53 days left)
📅
90.4 days Total Age
⏱️
4.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00537184
GE FMI 32097 WO - Christiana
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Carr
Owner
Kimberly Hardison
Created
Oct 21, 2025
Work Orders from this Case (18)
WO-01310636 (current) Assigned
FCO • Rick Charles
Created: Oct 21, 2025
WO-01310640 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310641 Ready for Release
FCO
Created: Oct 21, 2025
WO-01310642 Assigned
FCO • Rick Charles
Created: Oct 21, 2025
WO-01310643 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Jan 7, 2026
WO-01310644 Assigned
FCO • Rick Charles
Created: Oct 21, 2025
WO-01310645 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 27, 2025
WO-01310646 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310647 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 27, 2025
WO-01310648 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 27, 2025
WO-01310649 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310650 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310651 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Jan 7, 2026
WO-01310652 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 27, 2025
WO-01310653 Assigned
FCO • Rick Charles
Created: Oct 21, 2025
WO-01310655 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Jan 7, 2026
WO-01310656 Assigned
FCO • Rick Charles
Created: Oct 21, 2025
WO-01310659 Ready for Release
FCO
Created: Oct 21, 2025
On Track
Assigned • 134 days old
🚨
Primary Delay 4.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.4d / 0.5d SLA
Ready for Release
4.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/28/2025 Cever email sent to Carr, Lisa R to confirm new list of inventory and schedule FSE back onsite
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Oct 21, 1:49 PM
Case Number: 00537184
Subject: GE FMI 32097 WO - Christiana
Status: Closed
📋
Work Order Created Oct 21, 4:37 PM
Work Order: WO-01310636
Type: FCO
Priority: PC
⏳ 2.9 business days
✅
Status: Ready for Release by Erin Martin Oct 23, 11:04 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 18h
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 28, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 4d 23h

Bottlenecks

Entered
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00537184
Closed

ℹ️ Work Order Details

Status
Assigned
Priority
PC
Type
FCO
Branch
N/A
Technician
Rick Charles
Scheduled
N/A
Created
Oct 21, 4:37 PM
Invoice #
N/A

Details