Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316935 ↗ ServiceMax

MIDMARK • Cross-Training • PC

📍 Dylan Ingraham Trunk Stock Extra Storage Space — 204 Fulton Court, Peachtree City GA, 30269

Nov 24, 2025 → Dec 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 13, 2025
✗ SLA Missed (1 biz days late)
Active: 13 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 15, 2025
13 business days (counted)
Running total: 13 of ? biz days used
Created: Nov 24, 2025 Completed: Dec 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 24 Ready for Scheduling ▶ Running 0 0
Nov 24 → Nov 24 Assigned ▶ Running 0 0
Nov 24 → Dec 15 Scheduled ▶ Running 13 13
Dispatch 0.0d
Coordinators 12.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.7 days
Over SLA
Created: Nov 24, 2025 Due: Dec 13, 2025 Completed: Dec 15, 2025 (1 days late)
📅
12.7 days Total Age
⏱️
12.3d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
12.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
45 lines Work Details
🚩
8 visits On-Site Trips
📋
Coordinator Scheduling
🚨
8 On-Site Visits
8 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 4, 2025
Visit 4 Dec 5, 2025
Visit 5 Dec 10, 2025
Visit 6 Dec 11, 2025
Visit 7 Dec 12, 2025
Visit 8 Dec 13, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545627
New Training Request
Closed
Midmark: Work Orders for Torre Gifford 1x OJT work order Ending 12/13 Mentor: Dylan Ingraham "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Nov 20, 2025
Work Orders from this Case (4)
WO-01316935 (current) Invoiced
Cross-Training • Torre Gifford
Created: Nov 24, 2025 • Closed: Dec 14, 2025
WO-01316939 Invoiced
Cross-Training • Torre Gifford
Created: Nov 24, 2025 • Closed: Nov 30, 2025
WO-01316940 Invoiced
Cross-Training • Torre Gifford
Created: Nov 24, 2025 • Closed: Jan 28, 2026
WO-01316943 Invoiced
Cross-Training • Torre Gifford
Created: Nov 24, 2025 • Closed: Dec 28, 2025
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 12.3 days stuck in "Scheduled"
⏱️
Total Delay 12.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
12.3d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/25 AJinerson - Confirmed w/ tech sup for tech to use this WO for week of 12/1-12/5.

🔧 Work Performed
OJT Training with Dylan Ingraham
🔍 Technician Findings
OJT Training with Dylan Ingraham
⚠️ Problem Description
Midmark: Work Orders for Torre Gifford 1x OJT work order Ending 12/13 Mentor: Dylan Ingraham "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"

Timeline

📞
Case Linked Nov 20, 1:06 PM
Case Number: 00545627
Subject: New Training Request
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Nov 24, 1:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 24, 4:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 18m
📅
▶
2 Dispatch Scheduled Nov 24, 5:07 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 11m
⚠️ 7.9 business days
⏱️
3x Labor Added Dec 6, 3:03 PM
Type: Labor
Status: Open
Qty: 4, 2.1666666666667
⏱️
7x Labor Added Dec 6, 3:19 PM
Type: Labor, Travel
Status: Open
Qty: 2.8333333333333, 3.75, 77, 181, 180
⏱️
5x Labor Added Dec 6, 3:25 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2.75, 1.25, 27, 28
⏱️
5x Labor Added Dec 6, 3:35 PM
Type: Labor, Travel
Status: Open
Qty: 2.8333333333333, 5.6666666666667, 2.75, 88
⏳ 0.0 business days
💵
3x Expenses Added Dec 7, 6:21 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
Labor Added Dec 11, 11:05 AM
Type: Labor
Status: Open
Qty: 3.25
⏱️
4x Labor Added Dec 11, 11:36 AM
Type: Labor, Travel
Status: Open
Qty: 4.25, 2.75, 181, 180
⏱️
6x Labor Added Dec 11, 11:54 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 3, 141
⏳ 2.0 business days
💵
Expenses Added Dec 14, 6:53 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Dec 14, 7:07 PM
Type: Labor, Travel
Status: Open
Qty: 4.75, 141, 3
🚗
2x Travel Added Dec 14, 7:13 PM
Type: Travel
Status: Open
Qty: 88
⏱️
3x Labor Added Dec 14, 7:19 PM
Type: Labor
Status: Open
Qty: 3.5, 2.5
⏱️
▶
2 2x Labor Added Dec 14, 7:25 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 20d 2h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Nancy Suarez Dec 17, 12:20 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 16h, 0m
🚨 28.0 business days
🧾
Invoice Created Jan 28, 11:52 AM
Invoice Number: SM-249292

Bottlenecks

Scheduled
Duration: 12.3 business days (threshold: 2.0 business days)
Exceeded by 10.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00545627
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Torre Gifford
Scheduled
Dec 1, 9:00 AM
Created
Nov 24, 1:37 PM
Invoice #
SM-249292

Work Details (45)

Name Type Status Qty Amount Date
WL-03029356 Labor Open 4 $0.00 Dec 6, 3:03 PM
WL-03029357 Labor Open 2.1666666666667 $0.00 Dec 6, 3:03 PM
WL-03029355 Labor Open 2 $0.00 Dec 6, 3:03 PM
WL-03029360 Labor Open 2.8333333333333 $0.00 Dec 6, 3:19 PM
WL-03029358 Labor Open 3.75 $0.00 Dec 6, 3:19 PM
WL-03029359 Labor Open 3.75 $0.00 Dec 6, 3:19 PM
WL-03029361 Travel Open 77 $0.00 Dec 6, 3:19 PM
WL-03029362 Travel Open 77 $0.00 Dec 6, 3:19 PM
WL-03029363 Travel Open 181 $0.00 Dec 6, 3:19 PM
WL-03029364 Travel Open 180 $0.00 Dec 6, 3:19 PM
WL-03029366 Labor Open 1.5 $0.00 Dec 6, 3:25 PM
WL-03029367 Labor Open 2.75 $0.00 Dec 6, 3:25 PM
WL-03029368 Labor Open 1.25 $0.00 Dec 6, 3:25 PM
WL-03029369 Travel Open 27 $0.00 Dec 6, 3:25 PM
WL-03029370 Travel Open 28 $0.00 Dec 6, 3:25 PM
WL-03029371 Labor Open 2.8333333333333 $0.00 Dec 6, 3:35 PM
WL-03029372 Labor Open 5.6666666666667 $0.00 Dec 6, 3:35 PM
WL-03029373 Labor Open 2.75 $0.00 Dec 6, 3:35 PM
WL-03029374 Travel Open 88 $0.00 Dec 6, 3:35 PM
WL-03029375 Travel Open 88 $0.00 Dec 6, 3:35 PM
WL-03029576 Expenses Open 1 $0.00 Dec 7, 6:21 PM
WL-03029574 Expenses Open 1 $0.00 Dec 7, 6:21 PM
WL-03029575 Expenses Open 1 $0.00 Dec 7, 6:21 PM
WL-03033966 Labor Open 3.25 $0.00 Dec 11, 11:05 AM
WL-03034024 Labor Open 4.25 $0.00 Dec 11, 11:36 AM
WL-03034025 Labor Open 2.75 $0.00 Dec 11, 11:36 AM
WL-03034026 Travel Open 181 $0.00 Dec 11, 11:36 AM
WL-03034027 Travel Open 180 $0.00 Dec 11, 11:36 AM
WL-03034059 Labor Open 3 $0.00 Dec 11, 11:54 AM
WL-03034060 Travel Open 141 $0.00 Dec 11, 11:54 AM
WL-03034061 Expenses Open 1 $0.00 Dec 11, 11:54 AM
WL-03034062 Expenses Open 1 $0.00 Dec 11, 11:54 AM
WL-03034063 Expenses Open 1 $0.00 Dec 11, 11:54 AM
WL-03034064 Expenses Open 1 $0.00 Dec 11, 11:54 AM
WL-03037410 Expenses Open 1 $0.00 Dec 14, 6:53 PM
WL-03037418 Labor Open 4.75 $0.00 Dec 14, 7:07 PM
WL-03037420 Travel Open 141 $0.00 Dec 14, 7:07 PM
WL-03037419 Labor Open 3 $0.00 Dec 14, 7:07 PM
WL-03037428 Travel Open 88 $0.00 Dec 14, 7:13 PM
WL-03037429 Travel Open 88 $0.00 Dec 14, 7:13 PM
WL-03037435 Labor Open 3.5 $0.00 Dec 14, 7:19 PM
WL-03037434 Labor Open 2.5 $0.00 Dec 14, 7:19 PM
WL-03037436 Labor Open 3.5 $0.00 Dec 14, 7:19 PM
WL-03037440 Labor Open 1 $0.00 Dec 14, 7:25 PM
WL-03037441 Labor Open 1 $0.00 Dec 14, 7:25 PM

Details