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← WO Overview

WO-01316939 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Torre Gifford Trunk Stock — 5787 Rock Road, Union City GA, 30291

Nov 24, 2025 → Nov 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 6, 2025
✓ SLA Met (5 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Nov 30, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 25 → Nov 30, 2025
1 business day (counted)
Running total: 2 of ? biz days used
Created: Nov 24, 2025 Completed: Nov 30, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 25 Ready for Scheduling ▶ Running 1 1
Nov 25 → Nov 25 Assigned ▶ Running 0 1
Nov 25 → Nov 30 Scheduled ▶ Running 1 2
Dispatch 0.0d
Coordinators 3.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Billing
0.0 days
Created: Nov 24, 2025 Due: Dec 6, 2025 Completed: Nov 30, 2025 (6 days early)
📅
2.7 days Total Age
⏱️
2.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 25, 2025
Visit 2 Nov 26, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545627
New Training Request
Closed
Midmark: Work Orders for Torre Gifford 1x OJT work order Ending 12/13 Mentor: Dylan Ingraham "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Nov 20, 2025
Work Orders from this Case (4)
WO-01316935 Invoiced
Cross-Training • Torre Gifford
Created: Nov 24, 2025 • Closed: Dec 14, 2025
WO-01316939 (current) Invoiced
Cross-Training • Torre Gifford
Created: Nov 24, 2025 • Closed: Nov 30, 2025
WO-01316940 Invoiced
Cross-Training • Torre Gifford
Created: Nov 24, 2025 • Closed: Jan 28, 2026
WO-01316943 Invoiced
Cross-Training • Torre Gifford
Created: Nov 24, 2025 • Closed: Dec 28, 2025
Completed with minor delays
Invoiced • 100 days old
🚨
Primary Delay 2.0 days stuck in "Scheduled"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Emsar U Training
🔍 Technician Findings
Emsar U Training
⚠️ Problem Description
1x for CBTs in EMSAR U Ending 12/6 for Torre Gifford

Timeline

📞
Case Linked Nov 20, 1:06 PM
Case Number: 00545627
Subject: New Training Request
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Nov 24, 1:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Nov 25, 10:38 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20h 57m
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-12-01T14:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Nov 30, 5:35 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 6h, 0m
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Dec 2, 12:11 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-247970

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00545627
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Torre Gifford
Scheduled
Dec 1, 9:00 AM
Created
Nov 24, 1:40 PM
Invoice #
SM-247970

Work Details (2)

Name Type Status Qty Amount Date
WL-03022079 Labor Open 8 $0.00 Nov 30, 5:35 PM
WL-03022080 Labor Open 2 $0.00 Nov 30, 5:35 PM

Details