Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316940 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Torre Gifford Trunk Stock — 5787 Rock Road, Union City GA, 30291

Nov 24, 2025 → Jan 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 16, 2026
✗ SLA Missed (7 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 1 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
Nov 25 → Jan 28, 2026
41 business days (counted)
Running total: 42 of ? biz days used
Created: Nov 24, 2025 Completed: Jan 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 25 Ready for Scheduling ▶ Running 1 1
Nov 25 → Nov 25 Assigned ▶ Running 0 1
Nov 25 → Jan 28 Scheduled ▶ Running 41 42
Dispatch 0.0d
Coordinators 43.7d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.7 days
Over SLA
Billing
2.0 days
Created: Nov 24, 2025 Due: Jan 16, 2026 Completed: Jan 28, 2026 (11 days late)
📅
42.7 days Total Age
⏱️
42.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
41.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Dec 31, 2025
Visit 2 Jan 8, 2026
Visit 3 Jan 10, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545627
New Training Request
Closed
Midmark: Work Orders for Torre Gifford 1x OJT work order Ending 12/13 Mentor: Dylan Ingraham "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Nov 20, 2025
Work Orders from this Case (4)
WO-01316935 Invoiced
Cross-Training • Torre Gifford
Created: Nov 24, 2025 • Closed: Dec 14, 2025
WO-01316939 Invoiced
Cross-Training • Torre Gifford
Created: Nov 24, 2025 • Closed: Nov 30, 2025
WO-01316940 (current) Invoiced
Cross-Training • Torre Gifford
Created: Nov 24, 2025 • Closed: Jan 28, 2026
WO-01316943 Invoiced
Cross-Training • Torre Gifford
Created: Nov 24, 2025 • Closed: Dec 28, 2025
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 42.0 days stuck in "Scheduled"
⏱️
Total Delay 41.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Scheduled
42.0d / 2.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
EMSAR U Training and Axiom Training
🔍 Technician Findings
EMSAR U Training and Axiom Training
⚠️ Problem Description
1x for CBTs in Axiom Ending 12/13for Torre Gifford

Timeline

📞
Case Linked Nov 20, 1:06 PM
Case Number: 00545627
Subject: New Training Request
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Nov 24, 1:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 25, 10:40 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 20h 59m, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-12-08T14:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Mark Franks Dec 15, 2:54 PM
Scheduled For: 2025-12-22T14:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Mark Franks Dec 26, 9:16 AM
Scheduled For: 2026-01-05T14:00:00.000+0000
⚠️ 5.0 business days
⏱️
Labor Added Jan 4, 7:32 PM
Type: Labor
Status: Open
Qty: 8
⚠️ 5.0 business days
⏱️
▶
2 3x Labor Added Jan 11, 11:26 PM
3x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚨 12.0 business days
✔️
Status: Completed by Mark Franks Jan 28, 12:01 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 64d 1h, 0m
📄
Status: Ready to Bill by Diane Patton Jan 29, 9:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 44m
📨
Status: Invoice Pending by Diane Patton Jan 29, 9:52 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Jan 30, 12:10 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252488

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Scheduled
Duration: 42.0 business days (threshold: 2.0 business days)
Exceeded by 40.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours

🔗 Related Artifacts

📞
Case 00545627
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Torre Gifford
Scheduled
Jan 5, 9:00 AM
Created
Nov 24, 1:41 PM
Invoice #
SM-252488

Work Details (5)

Name Type Status Qty Amount Date
WL-03053175 Labor Open 8 $0.00 Jan 4, 7:32 PM
WL-03061229 Labor Open 4 $0.00 Jan 11, 11:26 PM
WL-03061230 Labor Open 4 $0.00 Jan 11, 11:26 PM
WL-03061231 Expenses Open 1 $0.00 Jan 11, 11:26 PM
WL-03061232 Expenses Open 1 $0.00 Jan 11, 11:28 PM

Details