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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316943 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Torre Gifford Trunk Stock — 5787 Rock Road, Union City GA, 30291

Nov 24, 2025 → Dec 28, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 26, 2025
✗ SLA Missed
Active: 21 biz days
🕐 Clock stopped: Completed (Dec 28, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 1 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Nov 25 → Dec 28, 2025
20 business days (counted)
Running total: 21 of ? biz days used
Created: Nov 24, 2025 Completed: Dec 28, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 25 Ready for Scheduling ▶ Running 1 1
Nov 25 → Nov 25 Assigned ▶ Running 0 1
Nov 25 → Dec 28 Scheduled ▶ Running 20 21
Dispatch 0.0d
Coordinators 22.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.7 days
Over SLA
Created: Nov 24, 2025 Due: Dec 26, 2025 Completed: Dec 28, 2025 (1 days late)
📅
21.7 days Total Age
⏱️
21.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
19.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🚩
8 visits On-Site Trips
📋
Coordinator Scheduling
🚨
8 On-Site Visits
8 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 15, 2025
Visit 2 Dec 16, 2025
Visit 3 Dec 17, 2025
Visit 4 Dec 18, 2025
Visit 5 Dec 19, 2025
Visit 6 Dec 22, 2025
Visit 7 Dec 23, 2025
Visit 8 Dec 24, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545627
New Training Request
Closed
Midmark: Work Orders for Torre Gifford 1x OJT work order Ending 12/13 Mentor: Dylan Ingraham "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Nov 20, 2025
Work Orders from this Case (4)
WO-01316935 Invoiced
Cross-Training • Torre Gifford
Created: Nov 24, 2025 • Closed: Dec 14, 2025
WO-01316939 Invoiced
Cross-Training • Torre Gifford
Created: Nov 24, 2025 • Closed: Nov 30, 2025
WO-01316940 Invoiced
Cross-Training • Torre Gifford
Created: Nov 24, 2025 • Closed: Jan 28, 2026
WO-01316943 (current) Invoiced
Cross-Training • Torre Gifford
Created: Nov 24, 2025 • Closed: Dec 28, 2025
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 21.0 days stuck in "Scheduled"
⏱️
Total Delay 19.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Scheduled
21.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
-Travel to/from Wilmington - Midmark Training
🔍 Technician Findings
-Travel to/from Wilmington - Midmark Training
⚠️ Problem Description
1X Classroom training scheduled for 12/16-12/18 for Torre Gifford

Timeline

📞
Case Linked Nov 20, 1:06 PM
Case Number: 00545627
Subject: New Training Request
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Nov 24, 1:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 25, 10:36 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 20h 53m, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-12-16T14:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Mark Franks Dec 8, 10:50 PM
Scheduled For: 2025-12-15T14:00:00.000+0000
💵
3x Expenses Added Dec 9, 8:05 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.0 business days
⏱️
3x Labor Added Dec 17, 9:10 AM
Type: Labor, Expenses
Status: Open
Qty: 12.5
💵
3x Expenses Added Dec 17, 11:42 AM
Type: Expenses, Labor
Status: Open
Qty: 1, 9.5
⏳ 3.0 business days
⏱️
3x Labor Added Dec 20, 11:21 AM
Type: Labor
Status: Open
Qty: 7.25, 8.5
💵
▶
2 3x Expenses Added Dec 20, 11:27 AM
3x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
5x Expenses Added Dec 20, 4:43 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Dec 20, 4:51 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
5x Labor Added Dec 24, 2:33 PM
Type: Labor
Status: Open
Qty: 2, 4.5, 2.75, 3
⏱️
▶
2 2x Labor Added Dec 24, 2:45 PM
2x Labor Added → 5x Travel Added
🚗
5x Travel Added
Type: Travel
Status: Open
Qty: 34, 33, 57, 72, 15
⏳ 2.0 business days
⏱️
Labor Added Dec 28, 3:04 PM
Type: Labor
Status: Open
Qty: 8
✔️
▶
2 Status: Completed Dec 28, 3:21 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Torre Gifford
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Dec 29, 3:14 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 23h 51m, 0m
🚨 10.0 business days
🧾
Invoice Created Jan 12, 11:04 AM
Invoice Number: SM-250092

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days

🔗 Related Artifacts

📞
Case 00545627
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Torre Gifford
Scheduled
Dec 15, 9:00 AM
Created
Nov 24, 1:42 PM
Invoice #
SM-250092

Work Details (35)

Name Type Status Qty Amount Date
WL-03031054 Expenses Open 1 $0.00 Dec 9, 8:05 AM
WL-03031055 Expenses Open 1 $0.00 Dec 9, 8:05 AM
WL-03031053 Expenses Open 1 $0.00 Dec 9, 8:05 AM
WL-03040344 Labor Open 12.5 $0.00 Dec 17, 9:10 AM
WL-03040345 Expenses Open 1 $0.00 Dec 17, 9:10 AM
WL-03040346 Expenses Open 1 $0.00 Dec 17, 9:10 AM
WL-03040490 Expenses Open 1 $0.00 Dec 17, 11:42 AM
WL-03040488 Labor Open 9.5 $0.00 Dec 17, 11:42 AM
WL-03040489 Expenses Open 1 $0.00 Dec 17, 11:42 AM
WL-03044435 Labor Open 7.25 $0.00 Dec 20, 11:21 AM
WL-03044433 Labor Open 8.5 $0.00 Dec 20, 11:21 AM
WL-03044434 Labor Open 8 $0.00 Dec 20, 11:21 AM
WL-03044437 Expenses Open 1 $0.00 Dec 20, 11:27 AM
WL-03044438 Expenses Open 1 $0.00 Dec 20, 11:27 AM
WL-03044436 Expenses Open 1 $0.00 Dec 20, 11:27 AM
WL-03044439 Expenses Open 1 $0.00 Dec 20, 11:29 AM
WL-03044503 Expenses Open 1 $0.00 Dec 20, 4:43 PM
WL-03044504 Expenses Open 1 $0.00 Dec 20, 4:43 PM
WL-03044505 Expenses Open 1 $0.00 Dec 20, 4:43 PM
WL-03044506 Expenses Open 1 $0.00 Dec 20, 4:43 PM
WL-03044507 Expenses Open 1 $0.00 Dec 20, 4:43 PM
WL-03044517 Expenses Open 1 $0.00 Dec 20, 4:51 PM
WL-03047438 Labor Open 2 $0.00 Dec 24, 2:33 PM
WL-03047439 Labor Open 4.5 $0.00 Dec 24, 2:33 PM
WL-03047441 Labor Open 2.75 $0.00 Dec 24, 2:33 PM
WL-03047440 Labor Open 3 $0.00 Dec 24, 2:33 PM
WL-03047442 Labor Open 2.75 $0.00 Dec 24, 2:33 PM
WL-03047446 Labor Open 1.5 $0.00 Dec 24, 2:45 PM
WL-03047445 Labor Open 2 $0.00 Dec 24, 2:45 PM
WL-03047448 Travel Open 34 $0.00 Dec 24, 2:48 PM
WL-03047447 Travel Open 33 $0.00 Dec 24, 2:48 PM
WL-03047449 Travel Open 57 $0.00 Dec 24, 2:48 PM
WL-03047450 Travel Open 72 $0.00 Dec 24, 2:48 PM
WL-03047451 Travel Open 15 $0.00 Dec 24, 2:48 PM
WL-03048530 Labor Open 8 $0.00 Dec 28, 3:04 PM

Details