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WO-01324584 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WOMANS HOSPITAL OF TEXAS — 7600 FANNIN ST, HOUSTON TX, 77054-1906

Dec 9, 2025 → Jan 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (83 biz days early)
Active: 3 biz days
Paused: 9 biz days
🕐 Clock stopped: Completed (Dec 26, 2025)
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Dec 10 → Dec 23, 2025
9 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 3 of ? biz days used
Created: Dec 9, 2025 Completed: Dec 26, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0
Dec 9 → Dec 10 Ready for Scheduling ▶ Running 1 1
Dec 10 → Dec 23 Ready for Release ⏸ Paused 9 —
Dec 23 → Dec 23 Assigned ▶ Running 0 1
Dec 23 → Dec 24 Scheduled ▶ Running 1 2
Dec 24 → Dec 26 Tech On Site ▶ Running 1 3
Dispatch 0.0d
Holding 9.4d (excluded)
Coordinators 2.4d
Field Work 5.1d
Billing 0.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
9.4 days
Coordinators
2.4 days
Over SLA
Field Work
5.1 days
Over SLA
Billing
0.9 days
Created: Dec 9, 2025 Due: Apr 27, 2026 Completed: Jan 1, 2026 (116 days early)
📅
15.5 days Total Age
⏱️
9.4d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00550089
GE FMI 32097 - Woman's of TX
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Hamzah Beydoun
Owner
Shelby Robinson
Created
Dec 9, 2025
Work Orders from this Case (42)
WO-01324579 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324582 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324583 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324584 (current) Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324585 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324587 Ready to Bill
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Feb 3, 2026
WO-01324589 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324592 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324593 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324594 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324596 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 13, 2026
WO-01324597 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 13, 2026
WO-01324598 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324600 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324601 Reschedule
FCO • Marvin Rivas
Created: Dec 9, 2025
WO-01324602 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324604 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324605 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324606 Reschedule
FCO • Marvin Rivas
Created: Dec 9, 2025
WO-01324608 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324609 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324610 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 13, 2026
WO-01324611 Reschedule
FCO • Marvin Rivas
Created: Dec 9, 2025
WO-01324613 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324614 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324615 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324616 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 13, 2026
WO-01324617 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324618 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324619 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324620 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324621 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324622 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324623 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324624 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324625 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324626 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324627 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324629 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324631 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324632 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324633 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 9.4 days stuck in "Ready for Release"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Ready for Release
9.4d
Scheduled
0.9d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
3.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/15/2025 Cever sent email to Victor offering FSE onsite beginning Dec 22nd victor.cano1@gehealthcare.com 12/10/2025 MHamersley - called 713-790-1234, xfer to Bio Med, spoke to Victor Cano, POC, 262-449-3720; Location address is correct; FSE Cred: None; sent email: victor.cano1@gehealthcare.com
🔧 Work Performed
FMI 32097 Performed
🔍 Technician Findings
FMI 32097 Performed
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 9, 10:04 AM
Case Number: 00550089
Subject: GE FMI 32097 - Woman's of TX
Status: Closed
📋
▶
2 Work Order Created Dec 9, 3:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
✅
Status: Ready for Release by Mary Hamersley Dec 10, 4:03 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 0h
⚠️ 10.0 business days
👷
▶
3 Status: Assigned Dec 23, 4:07 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Derick Velazquez
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-23T13:00:00.000+0000
🔧
Status: Tech On Site by Derick Velazquez Dec 23, 11:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7h 26m
⏳ 2.1 business days
✔️
Status: Completed by Derick Velazquez Dec 26, 6:17 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 18h
⏳ 0.7 business days
⏱️
2x Labor Added Dec 28, 9:49 PM
Type: Labor
Status: Open
Qty: 0.75, 1.5
⏳ 3.0 business days
🏁
Status: Closed by Derick Velazquez Jan 1, 12:41 PM
From: Completed
To: Closed
Duration in Previous: 5d 18h
⏱️
▶
2 Labor Added Jan 2, 9:05 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 20h 27m
📨
▶
3 Status: Invoice Pending Jan 2, 4:29 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250430
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Completed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00550089
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Derick Velazquez
Scheduled
Dec 23, 8:00 AM
Created
Dec 9, 3:15 PM
Invoice #
SM-250430

Work Details (3)

Name Type Status Qty Amount Date
WL-03048585 Labor Open 0.75 $0.00 Dec 28, 9:49 PM
WL-03048586 Labor Open 1.5 $0.00 Dec 28, 9:49 PM
WL-03052292 Labor Open 0.016666666666667 $38.00 Jan 2, 9:05 AM

Details