FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay12.4 days stuck in "Ready for Release"
⏱️
Total Delay22.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Ready for Release
12.4d
Assigned
9.0d / 0.5d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
14.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/29/2025 EMartin rcvd email from POC asking when remaining devices will be completed replied advising FSE onsite 01/05/26 after holidays to complete remaining devices
12/15/2025 Cever sent email to Victor offering FSE onsite beginning Dec 22nd victor.cano1@gehealthcare.com 12/10/2025 MHamersley - called 713-790-1234, xfer to Bio Med, spoke to Victor Cano, POC, 262-449-3720; Location address is correct; FSE Cred: None; sent email: victor.cano1@gehealthcare.com
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Implemented FMI.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
PDF
TAB23490006SA_Screws
Jan 9, 2026
PDF
TAB23490006SA_Doors
Jan 9, 2026
PDF
TAB23490006SA_Product Label Pic
Jan 9, 2026
Timeline
📞
Case Linked Dec 9, 10:04 AM
Case Number:00550089
Subject:GE FMI 32097 - Woman's of TX
Status:Closed
📋
▶
2
Work Order Created Dec 9, 3:20 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
✅
Status: Ready for Release by Mary HamersleyDec 10, 4:03 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:1d 0h
🚨13.0 business days
👷
▶
2
Technician Assigned Dec 29, 9:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From:Ready for Release
To:Assigned
Duration in Previous:18d 17h
⚠️9.0 business days
🔧
Status: Tech On Site by Marvin RivasJan 9, 12:49 PM
From:Assigned
To:Tech On Site
Duration in Previous:11d 3h
⏱️
Labor Added Jan 9, 11:24 PM
Type:Labor
Status:Open
Qty:1
✔️
▶
2
Status: Completed Jan 9, 11:40 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From:Completed
To:Closed
Duration in Previous:3m
⏳4.0 business days
⏱️
Labor Added Jan 15, 2:29 PM
Type:Labor
Status:Open
Qty:0.016666666666667
📄
Status: Ready to Bill by Timothy AmburgeyJan 15, 2:34 PM
From:Closed
To:Ready to Bill
Duration in Previous:5d 14h
⏳2.0 business days
💵
▶
2
Status: Billing Review Jan 19, 2:28 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:2m
⏳1.0 business days
💵
▶
2
Status: Billing Review Jan 20, 4:05 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:4m
⏳5.0 business days
💵
▶
2
Status: Billing Review Jan 26, 4:03 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:4m
⚠️8.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyFeb 4, 4:22 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:9d 0h
💰
▶
2
Status: Invoiced Feb 4, 4:44 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-252987
Bottlenecks
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 7.4 business days (threshold: 1.0 business days)