FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay12.4 days stuck in "Ready for Release"
⏱️
Total Delay23.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Ready for Release
12.4d
Assigned
6.0d / 0.5d SLA
Tech On Site
1.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.7d / 1.0d SLA
Ready to Bill
14.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/6/2025 FSE Marvin Rivas - Postponement Form required. Unit OOS due to heater inoperable. Unit will not go into service on power up. Precheck error.
12/29/2025 EMartin rcvd email from POC asking when remaining devices will be completed replied advising FSE onsite 01/05/26 after holidays to complete remaining devices 12/15/2025 Cever sent email to Victor offering FSE onsite beginning Dec 22nd victor.cano1@gehealthcare.com 12/10/2025 MHamersley - called 713-790-1234, xfer to Bio Med, spoke to Victor Cano, POC, 262-449-3720; Location address is correct; FSE Cred: None; sent email: victor.cano1@gehealthcare.com
🔧Work Performed
FMI 32097 Not Completed – Device requires repair prior to FMI completion, escalated to GEHC. SR 1-556693664344
🔍Technician Findings
Repairs needed.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
PDF
PF_The Woman's Hospital of Texas _TAB23500011SA
Jan 7, 2026
Timeline
📞
Case Linked Dec 9, 10:04 AM
Case Number:00550089
Subject:GE FMI 32097 - Woman's of TX
Status:Closed
📋
▶
2
Work Order Created Dec 9, 3:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
✅
Status: Ready for Release by Mary HamersleyDec 10, 4:03 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:1d 0h
🚨13.0 business days
👷
▶
2
Technician Assigned Dec 29, 9:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From:Ready for Release
To:Assigned
Duration in Previous:18d 17h
⚠️6.0 business days
🔧
Status: Tech On Site by Marvin RivasJan 6, 1:24 PM
From:Assigned
To:Tech On Site
Duration in Previous:8d 3h
⏱️
Labor Added Jan 7, 12:21 PM
Type:Labor
Status:Open
Qty:1
✔️
▶
2
Status: Completed Jan 7, 1:04 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From:Completed
To:Closed
Duration in Previous:2m
⚠️7.0 business days
⏱️
Labor Added Jan 15, 2:24 PM
Type:Labor
Status:Open
Qty:0.016666666666667
📄
Status: Ready to Bill by Timothy AmburgeyJan 15, 2:33 PM
From:Closed
To:Ready to Bill
Duration in Previous:8d 1h
⏳3.0 business days
💵
▶
2
Status: Billing Review Jan 20, 4:06 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
⏳4.0 business days
💵
▶
2
Status: Billing Review Jan 23, 3:47 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:2m
⏳2.0 business days
💵
▶
2
Status: Billing Review Jan 26, 4:04 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
⚠️8.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyFeb 4, 4:23 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:9d 0h
🧾
▶
2
Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:21m
Bottlenecks
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Closed
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Ready to Bill
Duration: 7.4 business days (threshold: 1.0 business days)