FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay21.8 days stuck in "Ready for Release"
⏱️
Total Delay5.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.8d / 0.5d SLA
Ready for Release
21.8d
Assigned
2.5d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/16/2026 mklose email POC offer Joseph Feb 23rd
01/15/2026 Mklose rcvd email from POC, confirm Joseph to start tuesday, thursday and Friday as needed to complete all devices. Assign to Joseph, dispatch on demand. 01/14/2026 MHamersley - called 401-430-3025, spoke to Pierre, offering Jan 20-23 for FSE to be onsite if confirmed; sent f/u emails ... 12/18/2025 MHamersley - called 401-430-3025, Pierre Johnson, no answer; sent emails: pierre.johnson@intelashealth.com & TWeissberg@CareNE.org
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
Timeline
📞
Case Linked Dec 10, 9:51 AM
Case Number:00550514
Subject:GE FMI 32097 - Women & Infants
Status:Closed
📋
Work Order Created Dec 10, 12:21 PM
Work Order:WO-01324785
Type:FCO
Priority:PC
⏳4.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:14 PM
From:Entered
To:Ready for Release
Duration in Previous:4d 23h
🚨22.0 business days
👷
▶
2
Technician Assigned Jan 15, 3:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From:Ready for Release
To:Assigned
Duration in Previous:31d 2h
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Jan 20, 1:35 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From:Assigned
To:Scheduled
Duration in Previous:4d 22h
🔧
▶
3
Status: Tech On Site Jan 20, 7:28 PM
Status: Tech On Site → Status: Tech Off Site → Status: Scheduled
🚗
Status: Tech Off Site by Joseph Nuovo
From:Tech On Site
To:Tech Off Site
Duration in Previous:3m
🗓️
Status: Scheduled by Joseph Nuovo
From:Tech Off Site
To:Scheduled
Duration in Previous:1m
🆕
Status: Entered by Megan KloseJan 21, 7:27 AM
From:Scheduled, Entered
To:Entered, Ready for Scheduling
Duration in Previous:11h 54m, 0m
Bottlenecks
Entered
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)