FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay21.8 days stuck in "Ready for Release"
⏱️
Total Delay15.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.8d / 0.5d SLA
Ready for Release
21.8d
Assigned
4.5d / 0.5d SLA
Scheduled
0.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
6.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/15/2026 Mklose rcvd email from POC, confirm Joseph to start tuesday, thursday and Friday as needed to complete all devices. Assign to Joseph, dispatch on demand.
01/14/2026 MHamersley - called 401-430-3025, spoke to Pierre, offering Jan 20-23 for FSE to be onsite if confirmed; sent f/u emails ... 12/18/2025 MHamersley - called 401-430-3025, Pierre Johnson, no answer; sent emails: pierre.johnson@intelashealth.com & TWeissberg@CareNE.org
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01324808
Account: GE Healthcare FMI
Customer Case Number: 1-556706178870
Location: WOMEN & INFANTS HOSPITAL
Address: 101 DUDLEY ST, PROVIDENCE, RI 02905
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB23440031SA
Contact Name: Pierre Johnson
Contact Phone:
UNKNOWN
TAB23440031SA_Screw
Jan 22, 2026
UNKNOWN
TAB23440031SA_Doors
Jan 22, 2026
UNKNOWN
TAB23440031SA_Product Label Pic
Jan 22, 2026
Timeline
📞
Case Linked Dec 10, 9:51 AM
Case Number:00550514
Subject:GE FMI 32097 - Women & Infants
Status:Closed
📋
Work Order Created Dec 10, 12:55 PM
Work Order:WO-01324808
Type:FCO
Priority:PC
⏳4.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:12 PM
From:Entered
To:Ready for Release
Duration in Previous:4d 23h
🚨22.0 business days
👷
▶
2
Status: Assigned Jan 15, 3:08 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Megan Klose
Technician:Joseph Nuovo
⚠️5.0 business days
📅
▶
2
Dispatch Scheduled Jan 22, 12:47 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From:Assigned
To:Scheduled
Duration in Previous:6d 21h
🔧
▶
2
Status: Tech On Site Jan 22, 4:01 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:0.5, 0.75
💵
▶
3
3x Expenses Added Jan 22, 4:10 PM
3x Expenses Added → Status: Tech Off Site → Status: Closed
🚗
Status: Tech Off Site by Joseph Nuovo
From:Tech On Site, Tech Off Site
To:Tech Off Site, Completed
Duration in Previous:10m
🏁
Status: Closed by Joseph Nuovo
From:Completed
To:Closed
Duration in Previous:0m
⏳4.0 business days
⏱️
▶
2
Labor Added Jan 27, 2:14 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:4d 22h
⚠️7.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyFeb 4, 4:28 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:8d 2h
🧾
▶
2
Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:16m
Bottlenecks
Entered
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)