FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay21.8 days stuck in "Ready for Release"
⏱️
Total Delay15.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.8d / 0.5d SLA
Ready for Release
21.8d
Assigned
2.5d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/15/2026 Mklose rcvd email from POC, confirm Joseph to start tuesday, thursday and Friday as needed to complete all devices. Assign to Joseph, dispatch on demand.
01/14/2026 MHamersley - called 401-430-3025, spoke to Pierre, offering Jan 20-23 for FSE to be onsite if confirmed; sent f/u emails ... 12/18/2025 MHamersley - called 401-430-3025, Pierre Johnson, no answer; sent emails: pierre.johnson@intelashealth.com & TWeissberg@CareNE.org
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01324797
Account: GE Healthcare FMI
Customer Case Number: 1-556706178501
Location: WOMEN & INFANTS HOSPITAL
Address: 101 DUDLEY ST, PROVIDENCE, RI 02905
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB23250018SA
Contact Name: Pierre Johnson
Contact Phone:
UNKNOWN
TAB23220018_SA_Screw
Jan 20, 2026
UNKNOWN
TAB23220018SA_Doors
Jan 20, 2026
UNKNOWN
TAB23220018SA Product Label Pic
Jan 20, 2026
Timeline
📞
Case Linked Dec 10, 9:51 AM
Case Number:00550514
Subject:GE FMI 32097 - Women & Infants
Status:Closed
📋
Work Order Created Dec 10, 12:32 PM
Work Order:WO-01324797
Type:FCO
Priority:PC
⏳4.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:12 PM
From:Entered
To:Ready for Release
Duration in Previous:4d 23h
🚨22.0 business days
👷
▶
2
Technician Assigned Jan 15, 3:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From:Ready for Release
To:Assigned
Duration in Previous:31d 2h
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Jan 20, 12:17 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From:Assigned
To:Scheduled
Duration in Previous:4d 21h
🔧
Status: Tech On Site by Joseph NuovoJan 20, 1:22 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1h 5m
🗓️
Status: Scheduled by Joseph NuovoJan 20, 7:12 PM
From:Tech On Site
To:Scheduled
Duration in Previous:5h 50m
🔧
▶
4
Status: Tech On Site Jan 20, 7:33 PM
Status: Tech On Site → 2x Labor Added → Status: Tech Off Site → Status: Closed
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:0.75, 0.5
🚗
Status: Tech Off Site by Joseph Nuovo
From:Tech On Site, Tech Off Site
To:Tech Off Site, Completed
Duration in Previous:2m, 0m
🏁
Status: Closed by Joseph Nuovo
From:Completed
To:Closed
Duration in Previous:0m
⏱️
Labor Added Jan 21, 9:19 AM
Type:Labor
Status:Open
Qty:0.016666666666667
📄
Status: Ready to Bill by Timothy AmburgeyJan 21, 9:30 AM
From:Closed
To:Ready to Bill
Duration in Previous:13h 53m
🚨11.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyFeb 4, 4:28 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:14d 6h
🧾
▶
2
Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:16m
Bottlenecks
Entered
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)