FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay21.8 days stuck in "Ready for Release"
⏱️
Total Delay15.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.7d / 0.5d SLA
Ready for Release
21.8d
Assigned
2.5d / 0.5d SLA
Scheduled
0.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/15/2026 Mklose rcvd email from POC, confirm Joseph to start tuesday, thursday and Friday as needed to complete all devices. Assign to Joseph, dispatch on demand.
01/14/2026 MHamersley - called 401-430-3025, spoke to Pierre, offering Jan 20-23 for FSE to be onsite if confirmed; sent f/u emails ... 12/18/2025 MHamersley - called 401-430-3025, Pierre Johnson, no answer; sent emails: pierre.johnson@intelashealth.com & TWeissberg@CareNE.org
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Live Call_Followed Up With Email
Completed Jan 14, 2026
01/14/2026 MHamersley - called 401-430-3025, spoke to Pierre, offering Jan 20-23 for FSE to be onsite if confirmed; sent f/u emails
📞
Live Call_No Answer Unable to Leave Message
Completed Dec 18, 2025
12/18/2025 MHamersley - called 401-430-3025, Pierre Johnson, not a good number
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - WOMEN & INFANTS HOSPITAL - PROVIDENCE, RI - WO-01324815
Completed Dec 18, 2025
To: pierre.johnson@intelashealth.com; TWeissberg@CareNE.org
CC: central.scheduling@emsar.com; brandi.rodriguez@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - WOMEN & INFANTS HOSPITAL - PROVIDENCE, RI - WO-01324815
Body:
Good Afternoon,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Giraffe OmniBed and
📞
Live Call_Left Message
Completed Dec 18, 2025
12/18/2025 MHamersley - recd call from Emmanuel (Manny) Boyou, 732-759-4956; email: emmanuel.boyou@sodexo.com; Capital Health Regional Medical Center, 750 Brunswick Ave, Trenton, NJ 08638; Needs Service Reports for work done in February on Philip Ventilators
Work Order: WO-01324815
Account: GE Healthcare FMI
Customer Case Number: 1-556706237167
Location: WOMEN & INFANTS HOSPITAL
Address: 101 DUDLEY ST, PROVIDENCE, RI 02905
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TABC70419
Contact Name: Pierre Johnson
Contact Phone: (40
UNKNOWN
TABC70419_Screw
Jan 20, 2026
UNKNOWN
TABC70419_Product Label Pic
Jan 20, 2026
UNKNOWN
TABC70419_Doors
Jan 20, 2026
Timeline
📞
Case Linked Dec 10, 9:51 AM
Case Number:00550514
Subject:GE FMI 32097 - Women & Infants
Status:Closed
📋
Work Order Created Dec 10, 1:03 PM
Work Order:WO-01324815
Type:FCO
Priority:PC
⏳4.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:12 PM
From:Entered
To:Ready for Release
Duration in Previous:4d 23h
🚨22.0 business days
👷
▶
2
Technician Assigned Jan 15, 3:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From:Ready for Release
To:Assigned
Duration in Previous:31d 2h
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Jan 20, 1:40 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From:Assigned
To:Scheduled
Duration in Previous:4d 22h
🔧
▶
3
Status: Tech On Site Jan 20, 7:19 PM
Status: Tech On Site → Labor Added → Status: Tech Off Site
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.75
🚗
Status: Tech Off Site by Joseph Nuovo
From:Tech On Site, Tech Off Site, Completed
To:Tech Off Site, Completed, Closed
Duration in Previous:1m, 0m
⏱️
Labor Added Jan 21, 9:21 AM
Type:Labor
Status:Open
Qty:0.016666666666667
📄
Status: Ready to Bill by Timothy AmburgeyJan 21, 9:31 AM
From:Closed
To:Ready to Bill
Duration in Previous:14h 9m
🚨11.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyFeb 4, 4:28 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:14d 6h
🧾
▶
2
Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:16m
Bottlenecks
Entered
Duration: 3.7 business days (threshold: 4.0 business hours)
Exceeded by 3.2 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)