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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325001 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Todd Fogiel Trunk Stock — 1571 Danube Dr, Germanton NC, 27019

Dec 11, 2025 → Jan 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✗ SLA Missed (1 biz days late)
Active: 20 biz days
🕐 Clock stopped: Completed (Jan 12, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Dec 11 → Jan 12, 2026
20 business days (counted)
Running total: 20 of ? biz days used
Created: Dec 11, 2025 Completed: Jan 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 11 Ready for Scheduling ▶ Running 0 0
Dec 11 → Dec 11 Assigned ▶ Running 0 0
Dec 11 → Jan 12 Scheduled ▶ Running 20 20
Dispatch 0.0d
Coordinators 20.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
20.4 days
Over SLA
Created: Dec 11, 2025 Due: Jan 10, 2026 Completed: Jan 12, 2026 (1 days late)
📅
20.4 days Total Age
⏱️
19.9d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
17.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547957
New Training Request. Keeping this open for OJT WOs. Waiting for Mentor to be determined.
Closed
1x for CBTs in EMSAR U Ending 1/10
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Dec 2, 2025
Work Orders from this Case (5)
WO-01325001 (current) Invoiced
Cross-Training • Todd Fogiel
Created: Dec 11, 2025 • Closed: Jan 11, 2026
WO-01325003 Invoiced
Cross-Training • Todd Fogiel
Created: Dec 11, 2025 • Closed: Jan 17, 2026
WO-01325004 Invoiced
Cross-Training • Todd Fogiel
Created: Dec 11, 2025 • Closed: Jan 16, 2026
WO-01325006 Invoiced
Cross-Training • Todd Fogiel
Created: Dec 11, 2025 • Closed: Dec 22, 2025
WO-01325007 Canceled
Cross-Training
Created: Dec 11, 2025
Completed with significant delays
Invoiced • 83 days old
🚨
Primary Delay 19.9 days stuck in "Scheduled"
⏱️
Total Delay 17.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
19.9d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
EmsarU coursework
🔍 Technician Findings
EmsarU
⚠️ Problem Description
1x for CBTs in EMSAR U Ending 1/10

Timeline

📞
Case Linked Dec 2, 10:19 AM
Case Number: 00547957
Subject: New Training Request. Keeping this open for OJT WOs. Waiting for Mentor to be determined.
Status: Closed
⚠️ 8.0 business days
📋
▶
2 Work Order Created Dec 11, 12:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Dec 11, 4:01 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Todd Fogiel
🗓️
▶
2 Status: Scheduled Dec 11, 4:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-05T13:00:00.000+0000
🚨 16.0 business days
⏱️
Labor Added Jan 5, 9:09 PM
Type: Labor
Status: Open
Qty: 1.5
⏳ 4.4 business days
✔️
Status: Completed by Todd Fogiel Jan 11, 11:27 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 31d 7h, 0m
📄
▶
2 Status: Ready to Bill Jan 12, 2:07 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251010

Bottlenecks

Scheduled
Duration: 19.9 business days (threshold: 2.0 business days)
Exceeded by 17.9 business days

🔗 Related Artifacts

📞
Case 00547957
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Todd Fogiel
Scheduled
Jan 5, 8:00 AM
Created
Dec 11, 12:02 PM
Invoice #
SM-251010

Work Details (1)

Name Type Status Qty Amount Date
WL-03054337 Labor Open 1.5 $0.00 Jan 5, 9:09 PM

Details