Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325003 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Todd Fogiel Trunk Stock — 1571 Danube Dr, Germanton NC, 27019

Dec 11, 2025 → Jan 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 17, 2026
✗ SLA Missed
Active: 24 biz days
🕐 Clock stopped: Completed (Jan 18, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Dec 11 → Jan 18, 2026
24 business days (counted)
Running total: 24 of ? biz days used
Created: Dec 11, 2025 Completed: Jan 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 11 Ready for Scheduling ▶ Running 0 0
Dec 11 → Dec 11 Assigned ▶ Running 0 0
Dec 11 → Jan 18 Scheduled ▶ Running 24 24
Dispatch 0.0d
Coordinators 24.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.9 days
Over SLA
Created: Dec 11, 2025 Due: Jan 17, 2026 Completed: Jan 18, 2026 (on time)
📅
24.9 days Total Age
⏱️
24.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
22.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547957
New Training Request. Keeping this open for OJT WOs. Waiting for Mentor to be determined.
Closed
1x for CBTs in EMSAR U Ending 1/10
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Dec 2, 2025
Work Orders from this Case (5)
WO-01325001 Invoiced
Cross-Training • Todd Fogiel
Created: Dec 11, 2025 • Closed: Jan 11, 2026
WO-01325003 (current) Invoiced
Cross-Training • Todd Fogiel
Created: Dec 11, 2025 • Closed: Jan 17, 2026
WO-01325004 Invoiced
Cross-Training • Todd Fogiel
Created: Dec 11, 2025 • Closed: Jan 16, 2026
WO-01325006 Invoiced
Cross-Training • Todd Fogiel
Created: Dec 11, 2025 • Closed: Dec 22, 2025
WO-01325007 Canceled
Cross-Training
Created: Dec 11, 2025
Completed with significant delays
Invoiced • 83 days old
🚨
Primary Delay 24.5 days stuck in "Scheduled"
⏱️
Total Delay 22.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
24.5d / 2.0d SLA
Closed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
EmsarU training
🔍 Technician Findings
EmsarU training
⚠️ Problem Description
1x for CBTs in Axiom Ending 1/17

Timeline

📞
Case Linked Dec 2, 10:19 AM
Case Number: 00547957
Subject: New Training Request. Keeping this open for OJT WOs. Waiting for Mentor to be determined.
Status: Closed
⚠️ 8.0 business days
📋
▶
2 Work Order Created Dec 11, 12:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Dec 11, 3:19 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 15m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-12T13:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 3m
🚨 20.0 business days
⏱️
Labor Added Jan 11, 11:32 PM
Type: Labor
Status: Open
Qty: 2
⚠️ 5.0 business days
✔️
Status: Completed by Todd Fogiel Jan 17, 11:36 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 37d 8h, 0m
⏳ 0.0 business days
📄
▶
2 Status: Ready to Bill Jan 19, 3:27 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251652

Bottlenecks

Scheduled
Duration: 24.5 business days (threshold: 2.0 business days)
Exceeded by 22.5 business days

🔗 Related Artifacts

📞
Case 00547957
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Todd Fogiel
Scheduled
Jan 12, 8:00 AM
Created
Dec 11, 12:03 PM
Invoice #
SM-251652

Work Details (1)

Name Type Status Qty Amount Date
WL-03061234 Labor Open 2 $0.00 Jan 11, 11:32 PM

Details