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WO-01325007 ↗ ServiceMax

MIDMARK • Cross-Training • PC

📍 Eric Colon Trunk Stock — 500 GILLS CREEK PKWY, APT 710, COLUMBIA SC, 29209

Dec 11, 2025 → Dec 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 23, 2025
✓ SLA Met (6 biz days early)
Active: 2 biz days
🕐 Clock stopped: Canceled (Dec 15, 2025)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 15, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Dec 11, 2025 Canceled: Dec 15, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 15 Ready for Scheduling ▶ Running 2 2
Dec 15 → Dec 15 Entered ▶ Running 0 2
Dispatch 0.2d
Coordinators 2.9d
✓ SLA Met
Dispatch
0.2 days
Coordinators
2.9 days
Over SLA
Created: Dec 11, 2025 Due: Dec 23, 2025 Completed: Dec 15, 2025 (8 days early)
📅
2.9 days Total Age
⏱️
2.9d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547957
New Training Request. Keeping this open for OJT WOs. Waiting for Mentor to be determined.
Closed
1x for CBTs in EMSAR U Ending 1/10
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Dec 2, 2025
Work Orders from this Case (5)
WO-01325001 Invoiced
Cross-Training • Todd Fogiel
Created: Dec 11, 2025 • Closed: Jan 11, 2026
WO-01325003 Invoiced
Cross-Training • Todd Fogiel
Created: Dec 11, 2025 • Closed: Jan 17, 2026
WO-01325004 Invoiced
Cross-Training • Todd Fogiel
Created: Dec 11, 2025 • Closed: Jan 16, 2026
WO-01325006 Invoiced
Cross-Training • Todd Fogiel
Created: Dec 11, 2025 • Closed: Dec 22, 2025
WO-01325007 (current) Canceled
Cross-Training
Created: Dec 11, 2025
On Track
Canceled • 83 days old
🚨
Primary Delay 2.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/15 KHardison - Cancelling, not needed.

Duplicate WO

⚠️ Problem Description
2x OJT for Todd Fogiel w/ Eric Colon Week Ending 12/23 "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"

Timeline

📞
Case Linked Dec 2, 10:19 AM
Case Number: 00547957
Subject: New Training Request. Keeping this open for OJT WOs. Waiting for Mentor to be determined.
Status: Closed
⚠️ 8.0 business days
📋
▶
2 Work Order Created Dec 11, 12:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
🆕
Status: Entered by Melissa Owens Dec 15, 3:13 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 4d 3h
🚫
Status: Canceled by Kimberly Hardison Dec 15, 5:07 PM
From: Entered
To: Canceled
Duration in Previous: 1h 54m

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00547957
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 11, 12:07 PM
Invoice #
N/A

Details