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WO-01325098 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 St. Mary's Medical Center — 901 45TH ST, WEST PALM BEACH FL, 33407-2413

Dec 11, 2025 → Dec 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (90 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 15, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 16, 2025
1 business day (counted)
Running total: 3 of ? biz days used
Created: Dec 11, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 15 Ready for Scheduling ▶ Running 2 2
Dec 15 → Dec 16 Scheduled ▶ Running 1 3
Dispatch 0.0d
Coordinators 2.9d
Billing 12.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.9 days
Over SLA
Billing
12.9 days
Over SLA
Created: Dec 11, 2025 Due: Apr 27, 2026 Completed: Dec 16, 2025 (132 days early)
📅
2.7 days Total Age
⏱️
9.9d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
12.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00551020
GE FMI 32097 - St. Mary's
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ron Doropan
Owner
Kimberly Hardison
Created
Dec 11, 2025
Work Orders from this Case (10)
WO-01325097 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325098 (current) Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325100 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325102 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01325104 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01325106 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01325107 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325108 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01325109 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325111 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 25, 2026
Completed with significant delays
Invoiced • 83 days old
🚨
Primary Delay 9.9 days stuck in "Ready to Bill"
⏱️
Total Delay 12.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.6d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
12.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 RArnold -dispatching to Luis

🔧 Work Performed
FMI 32097 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 32097 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 11, 1:31 PM
Case Number: 00551020
Subject: GE FMI 32097 - St. Mary's
Status: Closed
📋
▶
2 Work Order Created Dec 11, 2:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Dec 15, 5:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-15T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 2h
⏱️
2x Labor Added Dec 15, 7:58 PM
Type: Labor
Status: Open
Qty: 2, 0.75
✔️
Status: Completed by Luis Iser Dec 15, 8:04 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2h 51m, 0m
⏱️
▶
2 Labor Added Dec 16, 12:00 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 15h 56m
🚨 10.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 30, 10:21 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 13d 22h, 0m
⏳ 3.0 business days
📨
▶
3 Status: Invoice Pending Jan 2, 4:29 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250430
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 9.9 business days (threshold: 1.0 business days)
Exceeded by 8.9 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00551020
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
Dec 15, 8:00 AM
Created
Dec 11, 2:14 PM
Invoice #
SM-250430

Work Details (3)

Name Type Status Qty Amount Date
WL-03038581 Labor Open 2 $250.00 Dec 15, 7:58 PM
WL-03038582 Labor Open 0.75 $100.00 Dec 15, 7:58 PM
WL-03039207 Labor Open 0.016666666666667 $38.00 Dec 16, 12:00 PM

Details