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WO-01325111 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 St. Mary's Medical Center — 901 45TH ST, WEST PALM BEACH FL, 33407-2413

Dec 11, 2025 → Jan 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (64 biz days early)
Active: 26 biz days
Paused: 3 biz days
🕐 Clock stopped: Tech Off Site (Jan 26, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 23, 2025
8 business days (counted)
Running total: 8 of ? biz days used
⏸3d
⏸ Clock Paused
Status: Ready for Release
Dec 23 → Dec 29, 2025
3 business days (not counted)
18d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 26, 2026
18 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 26 of ? biz days used
Created: Dec 11, 2025 Tech Off Site: Jan 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 23 Ready for Scheduling ▶ Running 8 8
Dec 23 → Dec 29 Ready for Release ⏸ Paused 3 —
Dec 29 → Jan 26 Scheduled ▶ Running 18 26
Jan 26 → Jan 26 Tech On Site ▶ Running 0 26
Dispatch 0.0d
Holding 3.4d (excluded)
Coordinators 26.4d
Field Work 0.0d
Billing 6.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
3.4 days
Coordinators
26.4 days
Over SLA
Field Work
0.0 days
Billing
6.6 days
Over SLA
Created: Dec 11, 2025 Due: Apr 27, 2026 Completed: Jan 26, 2026 (91 days early)
📅
29.1 days Total Age
⏱️
17.8d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
30.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00551020
GE FMI 32097 - St. Mary's
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ron Doropan
Owner
Kimberly Hardison
Created
Dec 11, 2025
Work Orders from this Case (10)
WO-01325097 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325098 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325100 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325102 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01325104 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01325106 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01325107 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325108 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01325109 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325111 (current) Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 25, 2026
Completed with significant delays
Invoiced • 83 days old
🚨
Primary Delay 17.8 days stuck in "Scheduled"
⏱️
Total Delay 30.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.6d / 1.0d SLA
Ready for Release
3.4d
Scheduled
17.8d / 2.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
6.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/29/2025 EMartin rcvd email confirmation from Ron replied FSE onsite Mon 01/05/25 to complete devices 12/29/2025 MHamersley - called 561-882-2725, spoke to Ron, Bio Med Supervisor; offered Monday, January 5, 2026 for FSE to be onsite; sent email: ronald.doropan@tenethealth.com
🔧 Work Performed
FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
🔍 Technician Findings
FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 11, 1:31 PM
Case Number: 00551020
Subject: GE FMI 32097 - St. Mary's
Status: Closed
📋
▶
2 Work Order Created Dec 11, 2:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
✅
Status: Ready for Release by Erin Martin Dec 23, 3:28 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 12d 1h
⏳ 4.0 business days
📅
▶
4 Dispatch Scheduled Dec 29, 4:25 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 6d 0h
👷
Technician Assigned by Erin Martin
Technician: Konstantin Barskiy
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-05T13:00:00.000+0000
⚠️ 6.9 business days
📅
Dispatch Scheduled by Ashley Luman Jan 7, 11:17 AM
Scheduled For: 2026-01-09T13:00:00.000+0000
🚨 12.0 business days
🔧
▶
3 Status: Tech On Site Jan 25, 11:05 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site
To: Completed
Duration in Previous: 2m
⏱️
▶
2 2x Labor Added Jan 25, 11:11 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jan 27, 2:13 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 15h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:28 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 2h
🧾
▶
2 Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 16m

Bottlenecks

Ready for Scheduling
Duration: 8.6 business days (threshold: 1.0 business days)
Exceeded by 7.6 business days
Scheduled
Duration: 17.8 business days (threshold: 2.0 business days)
Exceeded by 15.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days

🔗 Related Artifacts

📞
Case 00551020
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Jan 9, 8:00 AM
Created
Dec 11, 2:21 PM
Invoice #
SM-252990

Work Details (4)

Name Type Status Qty Amount Date
WL-03078548 Labor Open 1 $100.00 Jan 25, 11:08 PM
WL-03078549 Labor Open 1 $0.00 Jan 25, 11:11 PM
WL-03078550 Travel Open 20 $0.00 Jan 25, 11:11 PM
WL-03080039 Labor Open 0.016666666666667 $38.00 Jan 27, 2:13 PM

Details