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WO-01325100 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 St. Mary's Medical Center — 901 45TH ST, WEST PALM BEACH FL, 33407-2413

Dec 11, 2025 → Dec 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (90 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 15, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 16, 2025
1 business day (counted)
Running total: 3 of ? biz days used
Created: Dec 11, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 15 Ready for Scheduling ▶ Running 2 2
Dec 15 → Dec 16 Scheduled ▶ Running 1 3
Dispatch 0.0d
Coordinators 3.0d
Billing 11.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Billing
11.9 days
Over SLA
Created: Dec 11, 2025 Due: Apr 27, 2026 Completed: Dec 16, 2025 (132 days early)
📅
2.8 days Total Age
⏱️
11.9d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
12.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00551020
GE FMI 32097 - St. Mary's
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ron Doropan
Owner
Kimberly Hardison
Created
Dec 11, 2025
Work Orders from this Case (10)
WO-01325097 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325098 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325100 (current) Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325102 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01325104 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01325106 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01325107 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325108 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01325109 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325111 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 25, 2026
Completed with significant delays
Invoiced • 83 days old
🚨
Primary Delay 11.9 days stuck in "Ready to Bill"
⏱️
Total Delay 12.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.6d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
11.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 RArnold -dispatching to Luis

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
12/15/2025 LIser- FMI32097 implemented.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 11, 1:31 PM
Case Number: 00551020
Subject: GE FMI 32097 - St. Mary's
Status: Closed
📋
▶
2 Work Order Created Dec 11, 2:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Dec 15, 5:14 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-15T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 2h
⏱️
▶
2 Labor Added Dec 15, 8:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3h 4m, 0m
⏱️
▶
2 Labor Added Dec 16, 11:59 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 15h 41m
🚨 12.0 business days
📨
▶
3 Status: Invoice Pending Jan 2, 4:29 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250430
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 11.9 business days (threshold: 1.0 business days)
Exceeded by 10.9 business days

🔗 Related Artifacts

📞
Case 00551020
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
Dec 15, 8:00 AM
Created
Dec 11, 2:15 PM
Invoice #
SM-250430

Work Details (2)

Name Type Status Qty Amount Date
WL-03038590 Labor Open 0.75 $100.00 Dec 15, 8:15 PM
WL-03039206 Labor Open 0.016666666666667 $38.00 Dec 16, 11:59 AM

Details