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WO-01325104 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 St. Mary's Medical Center — 901 45TH ST, WEST PALM BEACH FL, 33407-2413

Dec 11, 2025 → Jan 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (77 biz days early)
Active: 13 biz days
Paused: 3 biz days
🕐 Clock stopped: Tech Off Site (Jan 6, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 23, 2025
8 business days (counted)
Running total: 8 of ? biz days used
⏸3d
⏸ Clock Paused
Status: Ready for Release
Dec 23 → Dec 29, 2025
3 business days (not counted)
5d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 6, 2026
5 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Dec 11, 2025 Tech Off Site: Jan 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 23 Ready for Scheduling ▶ Running 8 8
Dec 23 → Dec 29 Ready for Release ⏸ Paused 3 —
Dec 29 → Jan 6 Scheduled ▶ Running 5 13
Jan 6 → Jan 6 Tech On Site ▶ Running 0 13
Dispatch 0.0d
Holding 3.4d (excluded)
Coordinators 13.3d
Field Work 15.7d
Billing 6.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
3.4 days
Coordinators
13.3 days
Over SLA
Field Work
15.7 days
Over SLA
Billing
6.0 days
Over SLA
Created: Dec 11, 2025 Due: Apr 27, 2026 Completed: Jan 28, 2026 (89 days early)
📅
31.6 days Total Age
⏱️
9.5d in Completed Longest Stage
🔄
11 transitions Status Changes
⚠️
27.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00551020
GE FMI 32097 - St. Mary's
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ron Doropan
Owner
Kimberly Hardison
Created
Dec 11, 2025
Work Orders from this Case (10)
WO-01325097 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325098 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325100 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325102 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01325104 (current) Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01325106 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01325107 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325108 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 28, 2026
WO-01325109 Invoiced
FCO • Luis Iser
Created: Dec 11, 2025 • Closed: Dec 15, 2025
WO-01325111 Invoiced
FCO • Konstantin Barskiy
Created: Dec 11, 2025 • Closed: Jan 25, 2026
Completed with significant delays
Invoiced • 83 days old
🚨
Primary Delay 9.5 days stuck in "Completed"
⏱️
Total Delay 27.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.6d / 1.0d SLA
Ready for Release
3.4d
Scheduled
4.7d / 2.0d SLA
Tech Off Site
4.0d / 2.0d SLA
Completed
11.7d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/29/2025 EMartin rcvd email confirmation from Ron replied FSE onsite Mon 01/05/25 to complete devices 12/29/2025 MHamersley - called 561-882-2725, spoke to Ron, Bio Med Supervisor; offered Monday, January 5, 2026 for FSE to be onsite; sent email: ronald.doropan@tenethealth.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 11, 1:31 PM
Case Number: 00551020
Subject: GE FMI 32097 - St. Mary's
Status: Closed
📋
▶
2 Work Order Created Dec 11, 2:16 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
✅
Status: Ready for Release by Erin Martin Dec 23, 3:28 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 12d 1h
⏳ 4.0 business days
🗓️
▶
4 Status: Scheduled Dec 29, 4:27 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-05T17:00:00.000+0000
👷
Technician Assigned by Erin Martin
Technician: Konstantin Barskiy
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-05T13:00:00.000+0000
⏳ 4.9 business days
🔧
Status: Tech On Site by Konstantin Barsky Jan 5, 9:49 PM
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 7d 5h, 0m
⏳ 3.3 business days
⏱️
Labor Added Jan 8, 5:20 PM
Type: Labor
Status: Open
Qty: 1
⏳ 1.8 business days
⏱️
▶
2 2x Labor Added Jan 11, 5:54 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site
To: Completed
Duration in Previous: 5d 20h
⚠️ 9.0 business days
🏁
Status: Closed by Konstantin Barsky Jan 25, 10:54 PM
From: Completed
To: Closed
Duration in Previous: 14d 4h
✔️
Status: Completed by Douglas Pearce Jan 26, 4:58 PM
From: Closed
To: Completed
Duration in Previous: 18h 3m
⏳ 2.9 business days
🏁
Status: Closed by Konstantin Barsky Jan 28, 9:02 AM
From: Completed
To: Closed
Duration in Previous: 1d 16h
⏱️
▶
2 Labor Added Jan 28, 10:52 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1h 51m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:28 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 5h
🧾
▶
2 Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 16m

Bottlenecks

Ready for Scheduling
Duration: 8.6 business days (threshold: 1.0 business days)
Exceeded by 7.6 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Tech Off Site
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days
Completed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00551020
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Jan 5, 8:00 AM
Created
Dec 11, 2:16 PM
Invoice #
SM-252990

Work Details (4)

Name Type Status Qty Amount Date
WL-03058168 Labor Open 1 $100.00 Jan 8, 5:20 PM
WL-03061056 Labor Open 1 $0.00 Jan 11, 5:54 PM
WL-03061057 Labor Open 1 $100.00 Jan 11, 5:54 PM
WL-03081359 Labor Open 0.016666666666667 $38.00 Jan 28, 10:52 AM

Details