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WO-01326618 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 NEWARK BETH ISRAEL MED CTR — 201 LYONS AVE NEWARK, NEWARK NJ, 07112

Dec 15, 2025 → Dec 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 27, 2025
✓ SLA Met
Active: 8 biz days
🕐 Clock stopped: Invoiced (Dec 27, 2025)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 22, 2025
5 business days (counted)
Running total: 5 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Dec 22 → Dec 27, 2025
3 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Dec 27 → Dec 27, 2025
0 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 15, 2025 Invoiced: Dec 27, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Dec 22 Scheduled ▶ Running 5 5
Dec 22 → Dec 27 Tech On Site ▶ Running 3 8
Dec 27 → Dec 27 Completed ▶ Running 0 8
Dispatch 0.2d
Coordinators 5.4d
Field Work 3.2d
Billing 27.8d
✓ SLA Met
Dispatch
0.2 days
Coordinators
5.4 days
Over SLA
Field Work
3.2 days
Over SLA
Billing
27.8 days
Over SLA
Created: Dec 15, 2025 Due: Dec 27, 2025 Completed: Dec 27, 2025 (on time)
📅
8.6 days Total Age
⏱️
18.8d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
28.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 22, 2025
Visit 2 Dec 23, 2025
Visit 3 Dec 24, 2025
Visit 4 Dec 26, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551770
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
John Browning
Owner
Shelby Robinson
Created
Dec 15, 2025
Work Orders from this Case (5)
WO-01326618 (current) Invoiced
Installation • Carlos Puebla
Created: Dec 15, 2025 • Closed: Dec 26, 2025
WO-01326623 Invoiced
Installation • Israel Martell
Created: Dec 15, 2025 • Closed: Dec 26, 2025
WO-01326624 Invoiced
Installation • Bryan Rodriguez
Created: Dec 15, 2025 • Closed: Dec 29, 2025
WO-01326625 Invoiced
Installation • Rick Charles
Created: Dec 15, 2025 • Closed: Dec 31, 2025
WO-01326626 Invoiced
Installation • Rodney Charles
Created: Dec 15, 2025 • Closed: Dec 31, 2025
Completed with significant delays
Invoiced • 79 days old
🚨
Primary Delay 18.8 days stuck in "Ready to Bill"
⏱️
Total Delay 28.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Tech On Site
3.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
0.0d / 1.0d SLA
Billing Review
9.0d / 2.0d SLA
Ready to Bill
18.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

DO NOT INVOICE, PLACE IN BILLING REVIEW FOR ASM TO ADJUST BILLING AMOUNT

12/15/2025 RArnold - Dispatching to Carlos for 12/22

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25491065SA, TAB25491066SA ,TAB25491067SA ,TAB25491068SA ,TAB25491071SA ,TAB25491077SA ,TAB25491078SA ,TAB25491079SA ,TAB25491081SA, TAB25491087SA, TAB25491091SA, TAB25491092SA, TAB25491064SA, TAB25491075SA, TAB25491085SA, TAB25491074SA, TAB25491069SA,T AB25491070SA, TAB25491072SA, TAB25491088SA Scale serial number(s): G311089M, G311188M, G311191M, G311097M, G311086M, G311098M, G311096M, G313037M, G313097M, G313098M, G313096M, G313100M, G313099M, G313036M, G314379M, G313033M, G314378M, G313035M, G313032M, G311203M, G311204M, G311189M, G311202M, G313086M, G311190M, G311193M, G311090M, G311199M, G311198M, G311087M, G311092M, G311091M, G311094M, G314568M, G314150M, G314156M, G314551M, G312250M, G314160M, G311088M See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25491065SA,TAB25491066SA,TAB25491067SA,TAB25491068SA,TAB25491071SA,TAB25491077SA,TAB25491078SA,TAB25491079SA,TAB25491081SA,TAB25491087SA,TAB25491091SA,TAB25491092SA,TAB25491064SA,TAB25491075SA,TAB25491085SA,TAB25491074SA,TAB25491069SA,TAB25491070SA,TAB25491072SA,TAB25491088SA Scale serial number(s): G311089M,G311188M,G311191M,G311097M,G311086M,G311098M,G311096M,G313037M,G313097M,G313098M,G313096M,G313100M,G313099M,G313036M,G314379M,G313033M,G314378M,G313035M,G313032M,G311203M,G311204M,G311189M,G311202M,G313086M,G311190M,G311193M,G311090M,G311199M,G311198M,G311087M,G311092M,G311091M,G311094M,G314568M,G314150M,G314156M,G314551M,G312250M,G314160M,G311088M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25491065SA,TAB25491066SA,TAB25491067SA,TAB25491068SA,TAB25491071SA,TAB25491077SA,TAB25491078SA,TAB25491079SA,TAB25491081SA,TAB25491087SA,TAB25491091SA,TAB25491092SA,TAB25491064SA,TAB25491075SA,TAB25491085SA,TAB25491074SA,TAB25491069SA,TAB25491070SA,TAB25491072SA,TAB25491088SA Scale serial number(s): G311089M,G311188M,G311191M,G311097M,G311086M,G311098M,G311096M,G313037M,G313097M,G313098M,G313096M,G313100M,G313099M,G313036M,G314379M,G313033M,G314378M,G313035M,G313032M,G311203M,G311204M,G311189M,G311202M,G313086M,G311190M,G311193M,G311090M,G311199M,G311198M,G311087M,G311092M,G311091M,G311094M,G314568M,G314150M,G314156M,G314551M,G312250M,G314160M,G311088M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 40 GOB - 40 BSPT

Timeline

📞
Case Linked Dec 15, 2:10 PM
Case Number: 00551770
Subject:
Status: Closed
📋
Work Order Created Dec 15, 2:17 PM
Work Order: WO-01326618
Type: Installation
Priority: PC
📅
▶
3 Dispatch Scheduled Dec 15, 3:29 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Carlos Puebla
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1h 11m
⚠️ 6.0 business days
🔧
Status: Tech On Site by Carlos Puebla Dec 22, 5:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 1h
⏳ 2.8 business days
⏱️
13x Labor Added Dec 24, 9:32 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 8.75, 1, 10.25, 0.75, 15
⏱️
Labor Added Dec 24, 11:01 AM
Type: Labor
Status: Open
Qty: 1.5
⏳ 2.0 business days
⏱️
Labor Added Dec 26, 10:27 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Dec 26, 10:33 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.2 business days
⏱️
Labor Added Dec 29, 10:53 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Dec 29, 11:09 AM
From: Closed
To: L2 Screening
Duration in Previous: 2d 12h
💵
Status: Billing Review by Timothy Amburgey Dec 29, 11:14 AM
From: L2 Screening
To: Billing Review
Duration in Previous: 5m
🔍
Status: L2 Screening by Timothy Amburgey Dec 30, 9:16 AM
From: Billing Review, L2 Screening
To: L2 Screening, Billing Review
Duration in Previous: 22h 1m, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Allison Belyea Jan 8, 12:14 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 9d 2h
🚨 19.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 27d 4h, 0m
⏳ 1.9 business days
🧾
Invoice Created Feb 5, 5:11 PM
Invoice Number: SM-253000

Bottlenecks

Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Tech On Site
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Billing Review
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 18.8 business days (threshold: 1.0 business days)
Exceeded by 17.8 business days

🔗 Related Artifacts

📞
Case 00551770
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Carlos Puebla
Scheduled
Dec 22, 8:00 AM
Created
Dec 15, 2:17 PM
Invoice #
SM-253000

Work Details (16)

Name Type Status Qty Amount Date
WL-03047168 Labor Open 0.5 $0.00 Dec 24, 9:32 AM
WL-03047169 Labor Open 8.75 $900.00 Dec 24, 9:32 AM
WL-03047170 Labor Open 1 $100.00 Dec 24, 9:32 AM
WL-03047171 Labor Open 1 $0.00 Dec 24, 9:32 AM
WL-03047172 Labor Open 10.25 $760.00 Dec 24, 9:32 AM
WL-03047173 Labor Open 0.75 $100.00 Dec 24, 9:32 AM
WL-03047174 Expenses Open 1 $0.00 Dec 24, 9:32 AM
WL-03047175 Expenses Open 1 $0.00 Dec 24, 9:32 AM
WL-03047176 Expenses Open 1 $0.00 Dec 24, 9:32 AM
WL-03047177 Travel Open 15 $0.00 Dec 24, 9:32 AM
WL-03047178 Travel Open 15 $0.00 Dec 24, 9:32 AM
WL-03047179 Travel Open 15 $0.00 Dec 24, 9:32 AM
WL-03047180 Travel Open 15 $0.00 Dec 24, 9:32 AM
WL-03047267 Labor Open 1.5 $570.00 Dec 24, 11:01 AM
WL-03048445 Labor Open 1 $0.00 Dec 26, 10:27 PM
WL-03048801 Labor Open 0.016666666666667 $38.00 Dec 29, 10:53 AM

Details