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WO-01326625 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 NEWARK BETH ISRAEL MED CTR — 201 LYONS AVE NEWARK, NEWARK NJ, 07112

Dec 15, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met
Active: 11 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 26, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 8 of ? biz days used
1d
▶ Clock Running
Status: Closed
Dec 26 → Dec 29, 2025
1 business day (counted)
Running total: 9 of ? biz days used
2d
▶ Clock Running
Status: L2 Screening
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: L2 Review
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Incomplete
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 11 of ? biz days used
Created: Dec 15, 2025 Completed: Dec 31, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Dec 26 Scheduled ▶ Running 8 8
Dec 26 → Dec 26 Completed ▶ Running 0 8
Dec 26 → Dec 29 Closed ▶ Running 1 9
Dec 29 → Dec 31 L2 Screening ▶ Running 2 11
Dec 31 → Dec 31 L2 Review ▶ Running 0 11
Dec 31 → Dec 31 Incomplete ▶ Running 0 11
Dispatch 3.1d
Coordinators 8.4d
Incomplete 0.0d (excluded)
Billing 19.9d
✓ SLA Met
Dispatch
3.1 days
Over SLA
Coordinators
8.4 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
19.9 days
Over SLA
Created: Dec 15, 2025 Due: Dec 31, 2025 Completed: Dec 31, 2025 (on time)
📅
11.6 days Total Age
⏱️
13.9d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
30.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 23, 2025
Visit 2 Dec 31, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551770
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
John Browning
Owner
Shelby Robinson
Created
Dec 15, 2025
Work Orders from this Case (5)
WO-01326618 Invoiced
Installation • Carlos Puebla
Created: Dec 15, 2025 • Closed: Dec 26, 2025
WO-01326623 Invoiced
Installation • Israel Martell
Created: Dec 15, 2025 • Closed: Dec 26, 2025
WO-01326624 Invoiced
Installation • Bryan Rodriguez
Created: Dec 15, 2025 • Closed: Dec 29, 2025
WO-01326625 (current) Invoiced
Installation • Rick Charles
Created: Dec 15, 2025 • Closed: Dec 31, 2025
WO-01326626 Invoiced
Installation • Rodney Charles
Created: Dec 15, 2025 • Closed: Dec 31, 2025
Completed with significant delays
Invoiced • 79 days old
🚨
Primary Delay 13.9 days stuck in "Ready to Bill"
⏱️
Total Delay 30.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
8.4d / 2.0d SLA
Closed
6.6d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
0.3d
Incomplete
0.0d
Ready to Bill
19.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 RArnold - Dispatching to Rick for 12/29

🔧 Work Performed
Install 7 Giraffe OmniBed Carestation and Accessories
🔍 Technician Findings
good working condtions
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25491065SA,TAB25491066SA,TAB25491067SA,TAB25491068SA,TAB25491071SA,TAB25491077SA,TAB25491078SA,TAB25491079SA,TAB25491081SA,TAB25491087SA,TAB25491091SA,TAB25491092SA,TAB25491064SA,TAB25491075SA,TAB25491085SA,TAB25491074SA,TAB25491069SA,TAB25491070SA,TAB25491072SA,TAB25491088SA Scale serial number(s): G311089M,G311188M,G311191M,G311097M,G311086M,G311098M,G311096M,G313037M,G313097M,G313098M,G313096M,G313100M,G313099M,G313036M,G314379M,G313033M,G314378M,G313035M,G313032M,G311203M,G311204M,G311189M,G311202M,G313086M,G311190M,G311193M,G311090M,G311199M,G311198M,G311087M,G311092M,G311091M,G311094M,G314568M,G314150M,G314156M,G314551M,G312250M,G314160M,G311088M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 40 GOB - 40 BSPT

Timeline

📞
Case Linked Dec 15, 2:10 PM
Case Number: 00551770
Subject:
Status: Closed
📋
Work Order Created Dec 15, 2:23 PM
Work Order: WO-01326625
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Dec 15, 3:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-29T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1h 16m
📅
Dispatch Scheduled by Fady Messak Dec 16, 7:06 AM
Scheduled For: 2025-12-31T13:00:00.000+0000
⚠️ 8.0 business days
⏱️
▶
2 9x Labor Added Dec 26, 4:23 PM
9x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 0h, 0m
⏳ 1.9 business days
⏱️
Labor Added Dec 29, 10:52 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Dec 29, 11:09 AM
From: Closed
To: L2 Screening
Duration in Previous: 2d 18h
⏳ 3.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 2:52 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 2d 3h
⚠️
Status: Incomplete by Douglas Pearce Dec 31, 4:58 PM
From: L2 Review
To: Incomplete
Duration in Previous: 2h 5m
⏱️
▶
2 8x Labor Added Dec 31, 5:05 PM
8x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 6m, 0m
⚠️ 5.9 business days
📄
Status: Ready to Bill by Allison Belyea Jan 8, 11:59 AM
From: Closed, Ready to Bill, Billing Review
To: Ready to Bill, Billing Review
Duration in Previous: 7d 18h, 0m
🚨 14.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 28, 9:44 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 19d 21h, 0m
⚠️ 6.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Scheduled
Duration: 8.4 business days (threshold: 2.0 business days)
Exceeded by 6.4 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Ready to Bill
Duration: 13.9 business days (threshold: 1.0 business days)
Exceeded by 12.9 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00551770
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Dec 31, 8:00 AM
Created
Dec 15, 2:23 PM
Invoice #
SM-253000

Work Details (18)

Name Type Status Qty Amount Date
WL-03048255 Labor Open 3 $0.00 Dec 26, 4:23 PM
WL-03048256 Labor Open 6.75 $570.00 Dec 26, 4:23 PM
WL-03048257 Labor Open 2.75 $450.00 Dec 26, 4:23 PM
WL-03048258 Expenses Open 1 $0.00 Dec 26, 4:23 PM
WL-03048259 Expenses Open 1 $0.00 Dec 26, 4:23 PM
WL-03048260 Expenses Open 1 $0.00 Dec 26, 4:23 PM
WL-03048261 Expenses Open 1 $0.00 Dec 26, 4:23 PM
WL-03048262 Travel Open 100 $0.00 Dec 26, 4:23 PM
WL-03048263 Travel Open 100 $0.00 Dec 26, 4:23 PM
WL-03048799 Labor Open 0.016666666666667 $38.00 Dec 29, 10:52 AM
WL-03051828 Labor Open 2 $0.00 Dec 31, 5:05 PM
WL-03051829 Labor Open 7 $760.00 Dec 31, 5:05 PM
WL-03051830 Labor Open 2 $450.00 Dec 31, 5:05 PM
WL-03051831 Expenses Open 1 $0.00 Dec 31, 5:05 PM
WL-03051832 Expenses Open 1 $0.00 Dec 31, 5:05 PM
WL-03051833 Expenses Open 1 $0.00 Dec 31, 5:05 PM
WL-03051834 Travel Open 100 $0.00 Dec 31, 5:05 PM
WL-03051835 Travel Open 100 $0.00 Dec 31, 5:05 PM

Details