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WO-01326626 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 NEWARK BETH ISRAEL MED CTR — 201 LYONS AVE NEWARK, NEWARK NJ, 07112

Dec 15, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met
Active: 11 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 27, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Dec 27 → Dec 27, 2025
0 business days (counted)
Running total: 8 of ? biz days used
1d
▶ Clock Running
Status: Closed
Dec 27 → Dec 29, 2025
1 business day (counted)
Running total: 9 of ? biz days used
2d
▶ Clock Running
Status: L2 Screening
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: L2 Review
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 11 of ? biz days used
Created: Dec 15, 2025 Completed: Dec 31, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Dec 27 Scheduled ▶ Running 8 8
Dec 27 → Dec 27 Completed ▶ Running 0 8
Dec 27 → Dec 29 Closed ▶ Running 1 9
Dec 29 → Dec 31 L2 Screening ▶ Running 2 11
Dec 31 → Dec 31 L2 Review ▶ Running 0 11
Dispatch 3.1d
Coordinators 8.4d
Field Work 0.0d
Billing 18.9d
✓ SLA Met
Dispatch
3.1 days
Over SLA
Coordinators
8.4 days
Over SLA
Field Work
0.0 days
Billing
18.9 days
Over SLA
Created: Dec 15, 2025 Due: Dec 31, 2025 Completed: Dec 31, 2025 (on time)
📅
11.6 days Total Age
⏱️
18.9d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
30.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551770
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
John Browning
Owner
Shelby Robinson
Created
Dec 15, 2025
Work Orders from this Case (5)
WO-01326618 Invoiced
Installation • Carlos Puebla
Created: Dec 15, 2025 • Closed: Dec 26, 2025
WO-01326623 Invoiced
Installation • Israel Martell
Created: Dec 15, 2025 • Closed: Dec 26, 2025
WO-01326624 Invoiced
Installation • Bryan Rodriguez
Created: Dec 15, 2025 • Closed: Dec 29, 2025
WO-01326625 Invoiced
Installation • Rick Charles
Created: Dec 15, 2025 • Closed: Dec 31, 2025
WO-01326626 (current) Invoiced
Installation • Rodney Charles
Created: Dec 15, 2025 • Closed: Dec 31, 2025
Completed with significant delays
Invoiced • 79 days old
🚨
Primary Delay 18.9 days stuck in "Ready to Bill"
⏱️
Total Delay 30.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
8.4d / 2.0d SLA
Closed
6.5d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
0.1d
Completed
0.0d / 1.0d SLA
Ready to Bill
18.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 SRobinson- Created follow up WO as requested. (WO-01328205)

12/15/2025 RArnold - Dispatchign to Rodney for 12/29

🔧 Work Performed
Giraffe OmniBed Carestation
🔍 Technician Findings
password would not work
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25491065SA,TAB25491066SA,TAB25491067SA,TAB25491068SA,TAB25491071SA,TAB25491077SA,TAB25491078SA,TAB25491079SA,TAB25491081SA,TAB25491087SA,TAB25491091SA,TAB25491092SA,TAB25491064SA,TAB25491075SA,TAB25491085SA,TAB25491074SA,TAB25491069SA,TAB25491070SA,TAB25491072SA,TAB25491088SA Scale serial number(s): G311089M,G311188M,G311191M,G311097M,G311086M,G311098M,G311096M,G313037M,G313097M,G313098M,G313096M,G313100M,G313099M,G313036M,G314379M,G313033M,G314378M,G313035M,G313032M,G311203M,G311204M,G311189M,G311202M,G313086M,G311190M,G311193M,G311090M,G311199M,G311198M,G311087M,G311092M,G311091M,G311094M,G314568M,G314150M,G314156M,G314551M,G312250M,G314160M,G311088M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 40 GOB - 40 BSPT

Timeline

📞
Case Linked Dec 15, 2:10 PM
Case Number: 00551770
Subject:
Status: Closed
📋
Work Order Created Dec 15, 2:24 PM
Work Order: WO-01326626
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Dec 15, 3:42 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-29T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1h 18m
⚠️ 9.0 business days
⏱️
▶
2 7x Labor Added Dec 27, 9:03 AM
7x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 17h, 0m
⏳ 1.0 business days
⏱️
Labor Added Dec 29, 10:53 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Dec 29, 11:09 AM
From: Closed
To: L2 Screening
Duration in Previous: 2d 2h
⏳ 3.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 1:36 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 2d 2h
✔️
▶
2 Status: Completed Dec 31, 2:40 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Rodney Charles
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Allison Belyea Jan 8, 12:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 21h
🚨 19.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Scheduled
Duration: 8.4 business days (threshold: 2.0 business days)
Exceeded by 6.4 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Ready to Bill
Duration: 18.9 business days (threshold: 1.0 business days)
Exceeded by 17.9 business days

🔗 Related Artifacts

📞
Case 00551770
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rodney Charles
Scheduled
Dec 29, 8:00 AM
Created
Dec 15, 2:24 PM
Invoice #
SM-253000

Work Details (8)

Name Type Status Qty Amount Date
WL-03048461 Labor Open 3 $0.00 Dec 27, 9:03 AM
WL-03048462 Labor Open 10 $950.00 Dec 27, 9:03 AM
WL-03048463 Labor Open 3 $450.00 Dec 27, 9:03 AM
WL-03048464 Expenses Open 1 $0.00 Dec 27, 9:03 AM
WL-03048465 Expenses Open 1 $0.00 Dec 27, 9:03 AM
WL-03048466 Travel Open 109 $0.00 Dec 27, 9:03 AM
WL-03048467 Travel Open 109 $0.00 Dec 27, 9:03 AM
WL-03048802 Labor Open 0.016666666666667 $38.00 Dec 29, 10:53 AM

Details