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WO-01326623 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 NEWARK BETH ISRAEL MED CTR — 201 LYONS AVE NEWARK, NEWARK NJ, 07112

Dec 15, 2025 → Dec 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (1 biz days late)
Active: 12 biz days
🕐 Clock stopped: Completed (Jan 3, 2026)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 22, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 22 → Dec 23, 2025
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 7 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 8 of ? biz days used
1d
▶ Clock Running
Status: Closed
Dec 26 → Dec 29, 2025
1 business day (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: L2 Screening
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Billing Review
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 9 of ? biz days used
3d
▶ Clock Running
Status: Incomplete
Dec 29 → Jan 3, 2026
3 business days (counted)
Running total: 12 of ? biz days used
Created: Dec 15, 2025 Completed: Jan 3, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Dec 22 Scheduled ▶ Running 5 5
Dec 22 → Dec 23 Tech On Site ▶ Running 1 6
Dec 23 → Dec 24 Scheduled ▶ Running 1 7
Dec 24 → Dec 26 Tech On Site ▶ Running 1 8
Dec 26 → Dec 26 Tech Off Site ▶ Running 0 8
Dec 26 → Dec 26 Completed ▶ Running 0 8
Dec 26 → Dec 29 Closed ▶ Running 1 9
Dec 29 → Dec 29 L2 Screening ▶ Running 0 9
Dec 29 → Dec 29 Billing Review ▶ Running 0 9
Dec 29 → Jan 3 Incomplete ▶ Running 3 12
Dispatch 0.2d
Coordinators 7.4d
Field Work 4.0d
Incomplete 3.9d (excluded)
Billing 23.9d
✗ SLA Missed
Dispatch
0.2 days
Coordinators
7.4 days
Over SLA
Field Work
4.0 days
Over SLA
Incomplete (excluded from total)
3.9 days
Billing
23.9 days
Over SLA
Created: Dec 15, 2025 Due: Dec 31, 2025 Completed: Dec 26, 2025 (5 days early)
📅
8.6 days Total Age
⏱️
13.8d in Ready to Bill Longest Stage
🔄
14 transitions Status Changes
⚠️
23.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Israel Martell — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 22, 2025
Visit 2 Dec 23, 2025
Visit 3 Dec 24, 2025
Visit 4 Dec 26, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551770
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
John Browning
Owner
Shelby Robinson
Created
Dec 15, 2025
Work Orders from this Case (5)
WO-01326618 Invoiced
Installation • Carlos Puebla
Created: Dec 15, 2025 • Closed: Dec 26, 2025
WO-01326623 (current) Invoiced
Installation • Israel Martell
Created: Dec 15, 2025 • Closed: Dec 26, 2025
WO-01326624 Invoiced
Installation • Bryan Rodriguez
Created: Dec 15, 2025 • Closed: Dec 29, 2025
WO-01326625 Invoiced
Installation • Rick Charles
Created: Dec 15, 2025 • Closed: Dec 31, 2025
WO-01326626 Invoiced
Installation • Rodney Charles
Created: Dec 15, 2025 • Closed: Dec 31, 2025
Completed with significant delays
Invoiced • 79 days old
🚨
Primary Delay 13.8 days stuck in "Ready to Bill"
⏱️
Total Delay 23.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
7.4d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
L2 Screening
0.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Incomplete
3.9d
Billing Correction Needed
4.0d
Ready to Bill
19.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

DO NOT INVOICE, PLACE IN BILLING REVIEW FOR ASM TO ADJUST BILLING AMOUNT 12/24/2025 ABelyea

12/15/2025 RArnold - Dispatching to Israel for 12/22

🔧 Work Performed
12/22/2025 - IM - Installation
🔍 Technician Findings
12/22/2025 - IM - Installation
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25491065SA,TAB25491066SA,TAB25491067SA,TAB25491068SA,TAB25491071SA,TAB25491077SA,TAB25491078SA,TAB25491079SA,TAB25491081SA,TAB25491087SA,TAB25491091SA,TAB25491092SA,TAB25491064SA,TAB25491075SA,TAB25491085SA,TAB25491074SA,TAB25491069SA,TAB25491070SA,TAB25491072SA,TAB25491088SA Scale serial number(s): G311089M,G311188M,G311191M,G311097M,G311086M,G311098M,G311096M,G313037M,G313097M,G313098M,G313096M,G313100M,G313099M,G313036M,G314379M,G313033M,G314378M,G313035M,G313032M,G311203M,G311204M,G311189M,G311202M,G313086M,G311190M,G311193M,G311090M,G311199M,G311198M,G311087M,G311092M,G311091M,G311094M,G314568M,G314150M,G314156M,G314551M,G312250M,G314160M,G311088M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 40 GOB - 40 BSPT

Timeline

📞
Case Linked Dec 15, 2:10 PM
Case Number: 00551770
Subject:
Status: Closed
📋
Work Order Created Dec 15, 2:22 PM
Work Order: WO-01326623
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Dec 15, 3:31 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-22T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1h 8m
⚠️ 6.0 business days
🔧
Status: Tech On Site by Israel Martell Dec 22, 10:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 19h
⏱️
6x Labor Added Dec 22, 9:57 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 6.5, 1, 43, 44
🗓️
▶
2 Status: Scheduled Dec 23, 9:35 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Fady Messak
Scheduled For: 2025-12-23T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Israel Martell Dec 24, 9:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
Labor Added Dec 24, 10:06 AM
Type: Labor
Status: Open
Qty: 2
⏳ 2.0 business days
⏱️
▶
2 5x Labor Added Dec 26, 11:40 AM
5x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
💵
10x Expenses Added Dec 26, 11:58 AM
Type: Expenses, Travel
Status: Open
Qty: 1, 43, 44
🚗
Status: Tech Off Site by Israel Martell Dec 26, 4:23 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2d 6h
⏱️
2x Labor Added Dec 26, 4:28 PM
Type: Labor
Status: Open
Qty: 4, 1.5
✔️
Status: Completed by Israel Martell Dec 26, 4:34 PM
From: Tech Off Site
To: Completed
Duration in Previous: 10m
🏁
Status: Closed by Israel Martell Dec 26, 4:45 PM
From: Completed
To: Closed
Duration in Previous: 11m
⏳ 1.9 business days
⏱️
Labor Added Dec 29, 10:55 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Dec 29, 11:09 AM
From: Closed
To: L2 Screening
Duration in Previous: 2d 18h
💵
Status: Billing Review by Timothy Amburgey Dec 29, 11:15 AM
From: L2 Screening
To: Billing Review
Duration in Previous: 6m
⚠️
Status: Incomplete by Sean Currie Dec 29, 11:32 AM
From: Billing Review
To: Incomplete
Duration in Previous: 16m
⏳ 4.0 business days
✔️
Status: Completed by Fady Messak Jan 3, 4:50 PM
From: Incomplete, Completed
To: Completed, Billing Correction Needed
Duration in Previous: 5d 5h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Allison Belyea Jan 8, 12:16 PM
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 4d 19h
🚨 14.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 28, 9:46 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 19d 21h, 0m
⚠️ 6.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 13.8 business days (threshold: 1.0 business days)
Exceeded by 12.8 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00551770
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Israel Martell
Scheduled
Dec 23, 8:00 AM
Created
Dec 15, 2:22 PM
Invoice #
SM-253000

Work Details (26)

Name Type Status Qty Amount Date
WL-03045871 Labor Open 2 $0.00 Dec 22, 9:57 PM
WL-03045872 Labor Open 6.5 $700.00 Dec 22, 9:57 PM
WL-03045873 Labor Open 2 $0.00 Dec 22, 9:57 PM
WL-03045874 Expenses Open 1 $0.00 Dec 22, 9:57 PM
WL-03045875 Travel Open 43 $0.00 Dec 22, 9:57 PM
WL-03045876 Travel Open 44 $0.00 Dec 22, 9:57 PM
WL-03047199 Labor Open 2 $0.00 Dec 24, 10:06 AM
WL-03047895 Labor Open 7.5 $800.00 Dec 26, 11:40 AM
WL-03047896 Labor Open 2 $100.00 Dec 26, 11:40 AM
WL-03047897 Labor Open 2 $0.00 Dec 26, 11:40 AM
WL-03047898 Labor Open 6.5 $700.00 Dec 26, 11:40 AM
WL-03047899 Labor Open 2 $100.00 Dec 26, 11:40 AM
WL-03047902 Labor Open 1.5 $100.00 Dec 26, 11:43 AM
WL-03047938 Expenses Open 1 $0.00 Dec 26, 11:58 AM
WL-03047939 Expenses Open 1 $0.00 Dec 26, 11:58 AM
WL-03047940 Expenses Open 1 $0.00 Dec 26, 11:58 AM
WL-03047941 Expenses Open 1 $0.00 Dec 26, 11:58 AM
WL-03047942 Travel Open 43 $0.00 Dec 26, 11:58 AM
WL-03047943 Travel Open 44 $0.00 Dec 26, 11:58 AM
WL-03047944 Travel Open 43 $0.00 Dec 26, 11:58 AM
WL-03047945 Travel Open 44 $0.00 Dec 26, 11:58 AM
WL-03047946 Travel Open 43 $0.00 Dec 26, 11:58 AM
WL-03047947 Travel Open 44 $0.00 Dec 26, 11:58 AM
WL-03048264 Labor Open 4 $400.00 Dec 26, 4:28 PM
WL-03048265 Labor Open 1.5 $0.00 Dec 26, 4:28 PM
WL-03048803 Labor Open 0.016666666666667 $38.00 Dec 29, 10:55 AM

Details