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WO-01327188 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NORTHSIDE HOSPITAL — 1000 JOHNSON FERRY RD NE,, ATLANTA, GA, 30342

Dec 18, 2025 → Jan 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (79 biz days early)
Active: 9 biz days
🕐 Clock stopped: Canceled (Jan 2, 2026)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 23, 2025
3 business days (counted)
Running total: 3 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Dec 23 → Jan 2, 2026
6 business days (counted)
Running total: 9 of ? biz days used
Created: Dec 18, 2025 Canceled: Jan 2, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0
Dec 18 → Dec 23 Ready for Scheduling ▶ Running 3 3
Dec 23 → Jan 2 Assigned ▶ Running 6 9
Dispatch 0.0d
Coordinators 10.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.9 days
Over SLA
Created: Dec 18, 2025 Due: Apr 27, 2026 Completed: Jan 2, 2026 (115 days early)
📅
9.9 days Total Age
⏱️
7.0d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
9.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00552778
GE FMI 32097 - Northside
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Laura Thum
Owner
Kimberly Hardison
Created
Dec 18, 2025
Work Orders from this Case (40)
WO-01327178 Assigned
FCO • Bruce Ballard
Created: Dec 18, 2025
WO-01327180 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327182 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327183 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327184 Invoiced
FCO • Nkosi Wilson
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327185 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327186 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327188 (current) Canceled
FCO • Bruce Ballard
Created: Dec 18, 2025
WO-01327189 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327190 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327191 Assigned
FCO • Bruce Ballard
Created: Dec 18, 2025
WO-01327194 Invoiced
FCO • Nkosi Wilson
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327195 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327197 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327198 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327199 Ready to Bill
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Feb 20, 2026
WO-01327200 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327201 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327202 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327204 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327209 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327212 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327213 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327214 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327215 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327217 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327218 Assigned
FCO • Bruce Ballard
Created: Dec 18, 2025
WO-01327219 Assigned
FCO • Bruce Ballard
Created: Dec 18, 2025
WO-01327220 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327221 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327223 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327224 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 23, 2026
WO-01327225 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327227 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327229 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327230 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327231 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327232 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 13, 2026
WO-01327234 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327238 Ready to Bill
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Feb 20, 2026
At Risk - Monitor Closely
Canceled • 76 days old
🚨
Primary Delay 7.0 days stuck in "Assigned"
⏱️
Total Delay 9.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.9d / 1.0d SLA
Assigned
7.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/02/2026 EMartin dup WO work completed on WO-01327189 12/23/2025 EMartin called Laura Thum / 470.532.5660 confirmed 40 devices onsite confirmed onsite to start devices 01/31/25 sent confirmation email to laura.thum@northside.com
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 18, 10:22 AM
Case Number: 00552778
Subject: GE FMI 32097 - Northside
Status: Closed
📋
▶
2 Work Order Created Dec 18, 11:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Dec 23, 10:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 22h
⚠️ 7.0 business days
🚫
Status: Canceled by Erin Martin Jan 2, 10:57 AM
From: Assigned
To: Canceled
Duration in Previous: 10d 0h

Bottlenecks

Ready for Scheduling
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days

🔗 Related Artifacts

📞
Case 00552778
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
N/A
Created
Dec 18, 11:48 AM
Invoice #
N/A

Details