FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
12/23/2025 EMartin called Laura Thum / 470.532.5660 confirmed 40 devices onsite confirmed onsite to start devices 01/31/25 sent confirmation email to laura.thum@northside.com
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01327215
Account: GE Healthcare FMI
Customer Case Number: 1-556774717417
Location: NORTHSIDE HOSPITAL
Address: 1000 JOHNSON FERRY RD NE,, ATLANTA,, GA 30342
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB23090037SA
Contact Name: Laura Thum
Contact Phone:
JFIF
TAB23090037SA Closed
Jan 2, 2026
JFIF
TAB23090037SA Open
Jan 2, 2026
JFIF
TAB23090037SA SN
Jan 2, 2026
JFIF
TAB23090037SA Right
Jan 2, 2026
JFIF
TAB23090037SA Left
Jan 2, 2026
Timeline
📞
Case Linked Dec 18, 10:22 AM
Case Number:00552778
Subject:GE FMI 32097 - Northside
Status:Closed
📋
Work Order Created Dec 18, 12:01 PM
Work Order:WO-01327215
Type:FCO
Priority:PC
⏳4.0 business days
👷
▶
2
Technician Assigned Dec 23, 10:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From:Entered
To:Assigned
Duration in Previous:4d 22h
⚠️7.0 business days
📅
▶
2
Dispatch Scheduled Jan 2, 9:08 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Erin Martin
From:Assigned
To:Scheduled
Duration in Previous:9d 22h
🔧
▶
2
Status: Tech On Site Jan 2, 3:20 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
✔️
Status: Completed by Bruce BallardJan 2, 4:43 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 23m
🏁
Status: Closed by Bruce BallardJan 2, 7:06 PM
From:Completed
To:Closed
Duration in Previous:2h 23m
🚨10.6 business days
⏱️
▶
2
Labor Added Jan 16, 3:53 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:13d 20h
⏳1.0 business days
💵
Status: Billing Review by Timothy AmburgeyJan 19, 11:05 AM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:2d 19h, 0m
⚠️6.0 business days
💵
▶
2
Status: Billing Review Jan 27, 3:24 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
⚠️7.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyFeb 4, 4:28 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:8d 1h
💰
▶
2
Status: Invoiced Feb 4, 4:44 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-252990
Bottlenecks
Entered
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 6.4 business days (threshold: 1.0 business days)