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WO-01327194 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NORTHSIDE HOSPITAL — 1000 JOHNSON FERRY RD NE,, ATLANTA, GA, 30342

Dec 18, 2025 → Jan 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (75 biz days early)
Active: 13 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 23, 2025
3 business days (counted)
Running total: 3 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Dec 23 → Jan 5, 2026
7 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 11 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 8, 2026
2 business days (counted)
Running total: 13 of ? biz days used
Created: Dec 18, 2025 Completed: Jan 8, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0
Dec 18 → Dec 23 Ready for Scheduling ▶ Running 3 3
Dec 23 → Jan 5 Assigned ▶ Running 7 10
Jan 5 → Jan 5 Entered ▶ Running 0 10
Jan 5 → Jan 6 Scheduled ▶ Running 1 11
Jan 6 → Jan 8 Tech On Site ▶ Running 2 13
Dispatch 0.0d
Coordinators 13.1d
Field Work 3.0d
Billing 13.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
13.1 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
13.4 days
Over SLA
Created: Dec 18, 2025 Due: Apr 27, 2026 Completed: Jan 8, 2026 (109 days early)
📅
13.9 days Total Age
⏱️
10.9d in Ready to Bill Longest Stage
🔄
10 transitions Status Changes
⚠️
29.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00552778
GE FMI 32097 - Northside
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Laura Thum
Owner
Kimberly Hardison
Created
Dec 18, 2025
Work Orders from this Case (40)
WO-01327178 Assigned
FCO • Bruce Ballard
Created: Dec 18, 2025
WO-01327180 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327182 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327183 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327184 Invoiced
FCO • Nkosi Wilson
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327185 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327186 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327188 Canceled
FCO • Bruce Ballard
Created: Dec 18, 2025
WO-01327189 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327190 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327191 Assigned
FCO • Bruce Ballard
Created: Dec 18, 2025
WO-01327194 (current) Invoiced
FCO • Nkosi Wilson
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327195 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327197 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327198 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327199 Ready to Bill
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Feb 20, 2026
WO-01327200 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327201 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327202 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327204 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327209 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327212 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327213 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327214 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327215 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327217 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327218 Assigned
FCO • Bruce Ballard
Created: Dec 18, 2025
WO-01327219 Assigned
FCO • Bruce Ballard
Created: Dec 18, 2025
WO-01327220 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327221 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327223 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327224 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 23, 2026
WO-01327225 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327227 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327229 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327230 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327231 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327232 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 13, 2026
WO-01327234 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327238 Ready to Bill
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 76 days old
🚨
Primary Delay 10.9 days stuck in "Ready to Bill"
⏱️
Total Delay 29.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.9d / 1.0d SLA
Assigned
8.0d / 0.5d SLA
Scheduled
1.2d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
6.4d / 1.0d SLA
Ready to Bill
13.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/23/2025 EMartin called Laura Thum / 470.532.5660 confirmed 40 devices onsite confirmed onsite to start devices 01/31/25 sent confirmation email to laura.thum@northside.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 18, 10:22 AM
Case Number: 00552778
Subject: GE FMI 32097 - Northside
Status: Closed
📋
▶
2 Work Order Created Dec 18, 11:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Dec 23, 10:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 22h
⚠️ 8.0 business days
🆕
▶
4 Status: Entered Jan 5, 9:29 AM
Status: Entered → Dispatch Scheduled → Status: Scheduled → Technician Assigned
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-05T00:00:00.000+0000, 2026-01-05T06:00:00.000+0000, 2026-01-05T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 1m
👷
Technician Assigned by Brandi Rodriguez
Technician: a0h6e00000IIAuiAAH, Nkosi Wilson
🔧
▶
2 Status: Tech On Site Jan 5, 8:34 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3, 1
⏳ 3.4 business days
✔️
Status: Completed by Nkosi Wilson Jan 8, 3:30 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 18h, 0m
⚠️ 7.0 business days
⏱️
Labor Added Jan 16, 11:25 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 16, 11:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 20h
🚨 11.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 2, 3:19 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 17d 3h, 0m
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:28 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 1h
💰
▶
2 Status: Invoiced Feb 4, 4:44 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252990

Bottlenecks

Ready for Scheduling
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Ready to Bill
Duration: 10.9 business days (threshold: 1.0 business days)
Exceeded by 9.9 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00552778
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Nkosi Wilson
Scheduled
Jan 5, 9:00 AM
Created
Dec 18, 11:50 AM
Invoice #
SM-252990

Work Details (3)

Name Type Status Qty Amount Date
WL-03054297 Labor Open 3 $100.00 Jan 5, 8:37 PM
WL-03054298 Labor Open 1 $0.00 Jan 5, 8:37 PM
WL-03067863 Labor Open 0.016666666666667 $38.00 Jan 16, 11:25 AM

Details