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WO-01327503 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PUTNEY MEMORIAL HOSPITAL INC — 417 3rd Avenue West,, Albany, GA, 31701

Dec 19, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
36 biz days remaining
Active: 50 biz days
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 23, 2025
2 business days (counted)
Running total: 2 of ? biz days used
48d
▶ Clock Running
Status: Assigned
Dec 23 → Mar 5, 2026
48 business days (counted)
Running total: 50 of ? biz days used
Created: Dec 19, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 23 Ready for Scheduling ▶ Running 2 2
Dec 23 → Mar 5 Assigned ▶ Running 48 50
Dispatch 0.0d
Coordinators 2.4d
On Track
Dispatch
0.0 days
Coordinators
2.4 days
Over SLA
Created: Dec 19, 2025 Due: Apr 27, 2026 (53 days left)
📅
50.4 days Total Age
⏱️
2.4d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00553249
GE FMI 32097 - Phoebe
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Raven Toney
Owner
Kimberly Hardison
Created
Dec 19, 2025
Work Orders from this Case (28)
WO-01327491 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327493 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 15, 2026
WO-01327494 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327495 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 15, 2026
WO-01327496 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327497 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327498 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327499 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327501 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327502 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 15, 2026
WO-01327503 (current) Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327505 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 17, 2026
WO-01327506 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327507 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327508 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327509 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327510 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327511 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327512 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327513 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327514 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 13, 2026
WO-01327515 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327516 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 15, 2026
WO-01327517 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 17, 2026
WO-01327518 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327520 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 13, 2026
WO-01327521 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327522 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 17, 2026
On Track
Assigned • 75 days old
🚨
Primary Delay 2.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/23/2025 EMartin called 229.603.9100 / Raven Toney raven.toney@trimedx.com goes to google phone number confirmed at least 20 devices onsite confirmed onsite tentaively to start devices 01/19/26 sent confirmation to madison.giggey@trimedx.com POC onsite Madison 229.288.2627 confirmed address
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 19, 2:53 PM
Case Number: 00553249
Subject: GE FMI 32097 - Phoebe
Status: Closed
📋
▶
2 Work Order Created Dec 19, 3:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Dec 23, 1:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 21h

Bottlenecks

Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00553249
Closed

ℹ️ Work Order Details

Status
Assigned
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
N/A
Created
Dec 19, 3:52 PM
Invoice #
N/A

Details