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WO-01327505 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PUTNEY MEMORIAL HOSPITAL INC — 417 3rd Avenue West,, Albany, GA, 31701

Dec 19, 2025 → Jan 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (69 biz days early)
Active: 18 biz days
🕐 Clock stopped: Completed (Jan 17, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 23, 2025
2 business days (counted)
Running total: 2 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Dec 23 → Jan 16, 2026
16 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 17, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 17 → Jan 17, 2026
0 business days (counted)
Running total: 18 of ? biz days used
Created: Dec 19, 2025 Completed: Jan 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 23 Ready for Scheduling ▶ Running 2 2
Dec 23 → Jan 16 Assigned ▶ Running 16 18
Jan 16 → Jan 17 Scheduled ▶ Running 0 18
Jan 17 → Jan 17 Tech On Site ▶ Running 0 18
Dispatch 0.0d
Coordinators 19.9d
Billing 13.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
19.9 days
Over SLA
Billing
13.0 days
Over SLA
Created: Dec 19, 2025 Due: Apr 27, 2026 Completed: Jan 18, 2026 (99 days early)
📅
18.4 days Total Age
⏱️
16.7d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
28.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00553249
GE FMI 32097 - Phoebe
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Raven Toney
Owner
Kimberly Hardison
Created
Dec 19, 2025
Work Orders from this Case (28)
WO-01327491 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327493 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 15, 2026
WO-01327494 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327495 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 15, 2026
WO-01327496 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327497 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327498 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327499 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327501 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327502 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 15, 2026
WO-01327503 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327505 (current) Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 17, 2026
WO-01327506 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327507 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327508 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327509 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327510 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327511 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327512 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327513 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327514 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 13, 2026
WO-01327515 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327516 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 15, 2026
WO-01327517 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 17, 2026
WO-01327518 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 23, 2026
WO-01327520 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 13, 2026
WO-01327521 Assigned
FCO • Bruce Ballard
Created: Dec 19, 2025
WO-01327522 Invoiced
FCO • Bruce Ballard
Created: Dec 19, 2025 • Closed: Jan 17, 2026
Completed with significant delays
Invoiced • 75 days old
🚨
Primary Delay 16.7 days stuck in "Assigned"
⏱️
Total Delay 28.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.4d / 1.0d SLA
Assigned
16.7d / 0.5d SLA
Scheduled
0.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/23/2025 EMartin called 229.603.9100 / Raven Toney raven.toney@trimedx.com goes to google phone number confirmed at least 20 devices onsite confirmed onsite tentaively to start devices 01/19/26 sent confirmation to madison.giggey@trimedx.com POC onsite Madison 229.288.2627 confirmed address
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 19, 2:53 PM
Case Number: 00553249
Subject: GE FMI 32097 - Phoebe
Status: Closed
📋
▶
2 Work Order Created Dec 19, 3:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Dec 23, 1:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 21h
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Jan 16, 12:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-16T06:00:00.000+0000, 2026-01-16T00:00:00.000+0000, 2026-01-16T14:00:00.000+0000
🔧
Status: Tech On Site by Bruce Ballard Jan 16, 7:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6h 37m
⏱️
▶
2 4x Labor Added Jan 16, 10:40 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Bruce Ballard
From: Tech On Site
To: Completed
Duration in Previous: 3h 35m
⏳ 0.2 business days
🏁
Status: Closed by Bruce Ballard Jan 17, 10:58 PM
From: Completed
To: Closed
Duration in Previous: 1d 0h
⏳ 0.0 business days
⏱️
Labor Added Jan 19, 8:33 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 19, 8:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 9h
💵
Status: Billing Review by Timothy Amburgey Jan 19, 10:05 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1h 26m, 0m
⚠️ 6.0 business days
💵
▶
2 Status: Billing Review Jan 27, 9:07 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:28 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 7h
💰
▶
2 Status: Invoiced Feb 4, 4:44 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252990

Bottlenecks

Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Assigned
Duration: 16.7 business days (threshold: 4.0 business hours)
Exceeded by 16.2 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00553249
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Jan 16, 9:00 AM
Created
Dec 19, 3:53 PM
Invoice #
SM-252990

Work Details (5)

Name Type Status Qty Amount Date
WL-03069070 Labor Open 3 $450.00 Jan 16, 10:40 PM
WL-03069071 Labor Open 1 $0.00 Jan 16, 10:40 PM
WL-03069072 Labor Open 1 $100.00 Jan 16, 10:40 PM
WL-03069073 Travel Open 201 $0.00 Jan 16, 10:40 PM
WL-03070041 Labor Open 0.016666666666667 $38.00 Jan 19, 8:33 AM

Details