FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay2.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay1.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/23/2025 EMartin called 229.603.9100 / Raven Toney raven.toney@trimedx.com goes to google phone number confirmed at least 20 devices onsite confirmed onsite tentaively to start devices 01/19/26 sent confirmation to madison.giggey@trimedx.com POC onsite Madison 229.288.2627 confirmed address
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - PUTNEY MEMORIAL HOSPITAL INC - Albany,, GA - WO-01327521
Completed Dec 23, 2025
To: madison.giggey@trimedx.com
CC: erin.martin@emsar.com; central.scheduling@emsar.com; brandi.rodriguez@emsar.com; douglas.pearce@emsar.com
BCC:
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - PUTNEY MEMORIAL HOSPITAL INC - Albany,, GA - WO-01327521
Body:
Hi Madison,
Thank you for taking my call today. As discussed, I am contacting you on behalf of GE Healthcare about a Field Safety Notice
📞
Call
Completed Dec 23, 2025
12/23/2025 EMartin called 229.603.9100 / Raven Toney raven.toney@trimedx.com goes to google phone number confirmed at least 20 devices onsite confirmed onsite tentatively to start devices 01/19/26 sent confirmation to madison.giggey@trimedx.com POC onsite Madison 229.288.2627 confirmed address
Timeline
📞
Case Linked Dec 19, 2:53 PM
Case Number:00553249
Subject:GE FMI 32097 - Phoebe
Status:Closed
📋
▶
2
Work Order Created Dec 19, 4:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
⏳3.0 business days
👷
▶
2
Technician Assigned Dec 23, 1:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 20h
Bottlenecks
Ready for Scheduling
Duration: 2.3 business days (threshold: 1.0 business days)