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WO-01327940 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MEDSTAR WASHINGTON HOSPITAL CENTER — 110 IRVING ST NW, WASHINGTON DC, 20010

Dec 23, 2025 → Dec 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (82 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Dec 29, 2025)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 29, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 23, 2025 Completed: Dec 29, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0
Dec 23 → Dec 29 Ready for Scheduling ▶ Running 3 3
Dec 29 → Dec 29 Scheduled ▶ Running 0 3
Dec 29 → Dec 29 Tech On Site ▶ Running 0 3
Dispatch 0.0d
Coordinators 3.5d
Field Work 0.0d
Billing 4.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Field Work
0.0 days
Billing
4.9 days
Over SLA
Created: Dec 23, 2025 Due: Apr 27, 2026 Completed: Dec 29, 2025 (119 days early)
📅
3.3 days Total Age
⏱️
3.3d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00553840
GE FMI 32097 - Medstar 12.23.2025
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shila Shrestha
Owner
Kimberly Hardison
Created
Dec 23, 2025
Work Orders from this Case (24)
WO-01327920 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327926 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 25, 2026
WO-01327932 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327935 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 9, 2026
WO-01327937 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327938 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327939 Ready to Bill
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 21, 2026
WO-01327940 (current) Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327941 Ready to Bill
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 21, 2026
WO-01327942 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327943 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327944 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327945 Ready to Bill
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 22, 2026
WO-01327946 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327947 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 21, 2026
WO-01327948 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327949 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 21, 2026
WO-01327950 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 22, 2026
WO-01327951 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327952 Ready to Bill
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 25, 2026
WO-01327953 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327954 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327955 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327956 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 22, 2026
Completed with minor delays
Invoiced • 71 days old
🚨
Primary Delay 3.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.3d / 1.0d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
4.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/26/2025 RFosbury Called (202) 877-7151 Spoke with

Derick Oladokum . He stated we could come in on 12/29 to start on the devices. He asked I send the list of serial numbers to Shila Shrestha - shila.shrestha@medstar.net and abimboladerick.oladokum@medstar.net

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 23, 12:08 PM
Case Number: 00553840
Subject: GE FMI 32097 - Medstar 12.23.2025
Status: Closed
📋
▶
2 Work Order Created Dec 23, 4:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.9 business days
👷
▶
3 Technician Assigned Dec 29, 4:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-29T05:00:00.000+0000, 2025-12-29T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 23h
📅
Dispatch Scheduled by Douglas Pearce Dec 29, 5:14 PM
Scheduled For: 2025-12-30T00:00:00.000+0000
🔧
▶
4 Status: Tech On Site Dec 29, 5:49 PM
Status: Tech On Site → Labor Added → Status: Completed → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Allan Klus
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
▶
2 Labor Added Dec 30, 9:43 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 15h 50m
💵
Status: Billing Review by Timothy Amburgey Dec 30, 11:29 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1h 44m, 0m
💵
▶
2 Status: Billing Review Dec 31, 11:06 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 2, 10:16 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
▶
3 Status: Invoice Pending Jan 2, 4:29 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250430
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours

🔗 Related Artifacts

📞
Case 00553840
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Allan Klus
Scheduled
Dec 29, 7:00 PM
Created
Dec 23, 4:56 PM
Invoice #
SM-250430

Work Details (2)

Name Type Status Qty Amount Date
WL-03049305 Labor Open 0.25 $100.00 Dec 29, 5:51 PM
WL-03049592 Labor Open 0.016666666666667 $38.00 Dec 30, 9:43 AM

Details