Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327947 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MEDSTAR WASHINGTON HOSPITAL CENTER — 110 IRVING ST NW, WASHINGTON DC, 20010

Dec 23, 2025 → Jan 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (66 biz days early)
Active: 19 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 31, 2025
5 business days (counted)
Running total: 5 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Dec 31 → Jan 22, 2026
14 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Dec 23, 2025 Completed: Jan 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0
Dec 23 → Dec 31 Ready for Scheduling ▶ Running 5 5
Dec 31 → Jan 22 Scheduled ▶ Running 14 19
Jan 22 → Jan 22 Tech On Site ▶ Running 0 19
Dispatch 0.0d
Coordinators 19.1d
Field Work 0.0d
Billing 7.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
19.1 days
Over SLA
Field Work
0.0 days
Billing
7.9 days
Over SLA
Created: Dec 23, 2025 Due: Apr 27, 2026 Completed: Jan 22, 2026 (95 days early)
📅
18.5 days Total Age
⏱️
13.8d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
22.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00553840
GE FMI 32097 - Medstar 12.23.2025
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shila Shrestha
Owner
Kimberly Hardison
Created
Dec 23, 2025
Work Orders from this Case (24)
WO-01327920 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327926 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 25, 2026
WO-01327932 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327935 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 9, 2026
WO-01327937 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327938 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327939 Ready to Bill
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 21, 2026
WO-01327940 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327941 Ready to Bill
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 21, 2026
WO-01327942 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327943 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327944 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327945 Ready to Bill
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 22, 2026
WO-01327946 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327947 (current) Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 21, 2026
WO-01327948 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327949 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 21, 2026
WO-01327950 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 22, 2026
WO-01327951 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327952 Ready to Bill
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 25, 2026
WO-01327953 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327954 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327955 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327956 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 22, 2026
Completed with significant delays
Invoiced • 71 days old
🚨
Primary Delay 13.8 days stuck in "Scheduled"
⏱️
Total Delay 22.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.2d / 1.0d SLA
Scheduled
13.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
6.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
1.6d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 RFosbury - called BioMed confirmed Allan to return January 7th

12/26/2025 RFosbury Called (202) 877-7151 Spoke with

Derick Oladokum . He stated we could come in on 12/29 to start on the devices. He asked I send the list of serial numbers to Shila Shrestha - shila.shrestha@medstar.net and abimboladerick.oladokum@medstar.net

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI 32097
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 23, 12:08 PM
Case Number: 00553840
Subject: GE FMI 32097 - Medstar 12.23.2025
Status: Closed
📋
▶
2 Work Order Created Dec 23, 4:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.9 business days
👷
▶
3 Technician Assigned Dec 31, 2:02 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-07T05:00:00.000+0000, 2026-01-07T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7d 21h
📅
Dispatch Scheduled by Rich Fosbury Dec 31, 2:07 PM
Scheduled For: 2026-01-07T13:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Dec 31, 2:12 PM
Scheduled For: 2026-01-08T00:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Rich Fosbury Jan 12, 2:32 PM
Scheduled For: 2026-01-21T13:00:00.000+0000
⚠️ 7.0 business days
⏱️
▶
3 Labor Added Jan 21, 8:38 PM
Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Jeffrey Coles
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 21d 6h, 1m
🏁
Status: Closed by Jeffrey Coles
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 4.4 business days
⏱️
Labor Added Jan 27, 4:15 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 27, 4:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 19h
💵
Status: Billing Review by Timothy Amburgey Jan 28, 9:08 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 16h 45m, 0m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Feb 2, 4:29 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 4m
⏳ 1.9 business days
🏁
Status: Closed by Jeffrey Coles Feb 3, 9:06 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 4h
📄
Status: Ready to Bill by Timothy Amburgey Feb 4, 8:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 11h 19m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:28 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8h 2m
💰
▶
2 Status: Invoiced Feb 4, 4:44 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252990

Bottlenecks

Ready for Scheduling
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Scheduled
Duration: 13.8 business days (threshold: 2.0 business days)
Exceeded by 11.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00553840
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Jan 21, 8:00 AM
Created
Dec 23, 4:59 PM
Invoice #
SM-252990

Work Details (2)

Name Type Status Qty Amount Date
WL-03074321 Labor Open 1 $100.00 Jan 21, 8:38 PM
WL-03080358 Labor Open 0.016666666666667 $38.00 Jan 27, 4:15 PM

Details