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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327952 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MEDSTAR WASHINGTON HOSPITAL CENTER — 110 IRVING ST NW, WASHINGTON DC, 20010

Dec 23, 2025 → Jan 25, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (65 biz days early)
Active: 20 biz days
🕐 Clock stopped: Completed (Jan 25, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 31, 2025
5 business days (counted)
Running total: 5 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 31 → Jan 8, 2026
5 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 10 of ? biz days used
2d
▶ Clock Running
Status: Incomplete
Jan 8 → Jan 12, 2026
2 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 12 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 22, 2026
7 business days (counted)
Running total: 19 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 25, 2026
1 business day (counted)
Running total: 20 of ? biz days used
Created: Dec 23, 2025 Completed: Jan 25, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0
Dec 23 → Dec 31 Ready for Scheduling ▶ Running 5 5
Dec 31 → Jan 8 Scheduled ▶ Running 5 10
Jan 8 → Jan 8 Tech On Site ▶ Running 0 10
Jan 8 → Jan 12 Incomplete ▶ Running 2 12
Jan 12 → Jan 12 Scheduled ▶ Running 0 12
Jan 12 → Jan 12 Entered ▶ Running 0 12
Jan 12 → Jan 22 Scheduled ▶ Running 7 19
Jan 22 → Jan 25 Tech On Site ▶ Running 1 20
Dispatch 0.0d
Coordinators 18.4d
Field Work 1.8d
Incomplete 2.1d (excluded)
Billing 19.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
18.4 days
Over SLA
Field Work
1.8 days
Over SLA
Incomplete (excluded from total)
2.1 days
Billing
19.5 days
Over SLA
Created: Dec 23, 2025 Due: Apr 27, 2026 (53 days left)
📅
20.2 days Total Age
⏱️
7.5d in Scheduled Longest Stage
🔄
19 transitions Status Changes
⚠️
28.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jeffrey Coles — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 8, 2026
Visit 2 Jan 22, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553840
GE FMI 32097 - Medstar 12.23.2025
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shila Shrestha
Owner
Kimberly Hardison
Created
Dec 23, 2025
Work Orders from this Case (24)
WO-01327920 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327926 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 25, 2026
WO-01327932 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327935 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 9, 2026
WO-01327937 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327938 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327939 Ready to Bill
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 21, 2026
WO-01327940 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327941 Ready to Bill
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 21, 2026
WO-01327942 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327943 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327944 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327945 Ready to Bill
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 22, 2026
WO-01327946 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327947 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 21, 2026
WO-01327948 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327949 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 21, 2026
WO-01327950 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 22, 2026
WO-01327951 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327952 (current) Ready to Bill
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 25, 2026
WO-01327953 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327954 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327955 Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327956 Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 22, 2026
Behind Schedule - Needs Attention
Ready to Bill • 71 days old
🚨
Primary Delay 7.5 days stuck in "Scheduled"
⏱️
Total Delay 28.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.2d / 1.0d SLA
Scheduled
13.2d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Incomplete
2.1d
Closed
4.8d / 1.0d SLA
Ready to Bill
15.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
4.3d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 RFosbury - called BioMed confirmed Allan to return January 7th

12/26/2025 RFosbury Called (202) 877-7151 Spoke with

Derick Oladokum . He stated we could come in on 12/29 to start on the devices. He asked I send the list of serial numbers to Shila Shrestha - shila.shrestha@medstar.net and abimboladerick.oladokum@medstar.net

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI 32097
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 23, 12:08 PM
Case Number: 00553840
Subject: GE FMI 32097 - Medstar 12.23.2025
Status: Closed
📋
▶
2 Work Order Created Dec 23, 5:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.9 business days
👷
▶
3 Technician Assigned Dec 31, 1:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-07T05:00:00.000+0000, 2026-01-07T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7d 20h
📅
Dispatch Scheduled by Rich Fosbury Dec 31, 2:04 PM
Scheduled For: 2026-01-07T13:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Dec 31, 2:10 PM
Scheduled For: 2026-01-08T13:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Allan Klus Jan 8, 5:03 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 3h
⏱️
4x Labor Added Jan 8, 5:11 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1, 77
⏱️
▶
2 2x Labor Added Jan 8, 6:08 PM
2x Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Allan Klus
From: Tech On Site
To: Incomplete
Duration in Previous: 1h 4m
⏳ 2.7 business days
📅
▶
4 Dispatch Scheduled Jan 12, 2:34 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Status: Entered
🗓️
Status: Scheduled by Rich Fosbury
From: Incomplete
To: Scheduled
Duration in Previous: 3d 20h
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
🆕
Status: Entered by Rich Fosbury
From: Scheduled
To: Entered
Duration in Previous: 4m
🗓️
▶
4 Status: Scheduled Jan 12, 2:40 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-12T05:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-21T13:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Jan 22, 1:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 22h
⏱️
Labor Added Jan 22, 1:39 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
✔️
Status: Completed by Jeffrey Coles Jan 25, 12:44 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 23h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jan 27, 4:18 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 3h
💵
Status: Billing Review by Timothy Amburgey Jan 28, 9:08 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 16h 45m, 0m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 2, 4:29 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 5d 7h
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 2, 4:34 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 5m
⏳ 4.9 business days
🏁
Status: Closed by Jeffrey Coles Feb 6, 12:59 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3d 20h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 10, 10:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 21h
⚠️ 7.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 19, 12:14 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 9d 1h
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 12:24 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 9m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 23, 11:06 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3d 22h
📄
Status: Ready to Bill by Timothy Amburgey Feb 23, 11:12 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m

Bottlenecks

Ready for Scheduling
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00553840
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Jan 21, 8:00 AM
Created
Dec 23, 5:02 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03058134 Labor Open 2 $0.00 Jan 8, 5:11 PM
WL-03058135 Expenses Open 1 $0.00 Jan 8, 5:11 PM
WL-03058136 Expenses Open 1 $0.00 Jan 8, 5:11 PM
WL-03058137 Travel Open 77 $0.00 Jan 8, 5:11 PM
WL-03058283 Labor Open 0.5 $0.00 Jan 8, 6:08 PM
WL-03058284 Labor Open 1.5 $0.00 Jan 8, 6:08 PM
WL-03075132 Labor Open 1 $100.00 Jan 22, 1:39 PM
WL-03080371 Labor Open 0.016666666666667 $38.00 Jan 27, 4:18 PM

Details