Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (66 biz days early)
🕐 Clock stopped: Completed (Jan 22, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 31, 2025
5 business days (counted)
Running total: 5 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Dec 31 → Jan 22, 2026
14 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Dec 23, 2025
Completed: Jan 22, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 23 → Dec 23
Created
▶ Running
0
0
Dec 23 → Dec 31
Ready for Scheduling
▶ Running
5
5
Dec 31 → Jan 22
Scheduled
▶ Running
14
19
Jan 22 → Jan 22
Tech On Site
▶ Running
0
19
Coordinators Over SLA
Billing Over SLA
Created: Dec 23, 2025
Due: Apr 27, 2026 (53 days left)
⏱️
13.8d in Scheduled
Longest Stage
🔄
16 transitions
Status Changes
⚠️
31.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Case #00553840
GE FMI 32097 - Medstar 12.23.2025
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Orders from this Case (24)
WO-01327920
Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327926
Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 25, 2026
WO-01327932
Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327935
Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 9, 2026
WO-01327937
Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327938
Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327939
Ready to Bill
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 21, 2026
WO-01327940
Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327941 (current)
Ready to Bill
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 21, 2026
WO-01327942
Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327943
Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327944
Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327945
Ready to Bill
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 22, 2026
WO-01327946
Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327947
Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 21, 2026
WO-01327948
Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327949
Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 21, 2026
WO-01327950
Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 22, 2026
WO-01327951
Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327952
Ready to Bill
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 25, 2026
WO-01327953
Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327954
Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327955
Invoiced
FCO • Allan Klus
Created: Dec 23, 2025 • Closed: Dec 29, 2025
WO-01327956
Invoiced
FCO • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 22, 2026
🚨
Primary Delay
13.8 days stuck in "Scheduled"
⏱️
Total Delay
31.5 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
5.3d
/ 1.0d SLA
Scheduled
13.8d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Ready to Bill
16.8d
/ 1.0d SLA
Billing Review
0.0d
/ 2.0d SLA
WO Correction Needed
4.3d
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (3)
🔒
Internal CSA Notes
12/31/2025 RFosbury - called BioMed confirmed Allan to return January 7th
12/26/2025 RFosbury Called (202) 877-7151 Spoke with
Derick Oladokum . He stated we could come in on 12/29 to start on the devices. He asked I send the list of serial numbers to Shila Shrestha - shila.shrestha@medstar.net and abimboladerick.oladokum@medstar.net
🔧
Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍
Technician Findings
FMI 32097
⚠️
Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄
Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞
Call Description
FMI 32097
📅
WO-01327941 - FCO - Giraffe OmniBed Carestation - WASHINGTON - MEDSTAR WASHINGTON HOSPITAL CENTER
Jan 20, 2026 7:00pm – 7:00pm
Work Order: WO-01327941
Account: GE Healthcare FMI
Customer Case Number: 1-556819633451
Location: MEDSTAR WASHINGTON HOSPITAL CENTER
Address: 110 IRVING ST NW, WASHINGTON, DC 20010
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB24240070SA
Contact Name: Shila Shrestha
C
JPG
GOB_TAB24240070SA
Jan 21, 2026
Timeline
📞
Case Number:
00553840
Subject:
GE FMI 32097 - Medstar 12.23.2025
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
📅
👷
Technician:
Jeffrey Coles
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
7d 21h
📅
Scheduled For:
2026-01-07T13:00:00.000+0000
📅
Scheduled For:
2026-01-08T13:00:00.000+0000
📅
Scheduled For:
2026-01-21T13:00:00.000+0000
🔧
⏱️
Type:
Labor
Status:
Open
Qty:
1
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
4m, 0m
⏱️
Type:
Labor
Status:
Open
Qty:
0.016666666666667
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
5d 20h
💵
✏️
From:
Billing Review
To:
WO Correction Needed
Duration in Previous:
4m
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
3d 20h
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
19m
💵
From:
Ready to Bill, Billing Review
To:
Billing Review, Ready to Bill
Duration in Previous:
2d 22h, 0m
💵
From:
Ready to Bill
To:
Billing Review
Duration in Previous:
2h 57m
📄
From:
Billing Review
To:
Ready to Bill
Duration in Previous:
5m
💵
📄
From:
Billing Review
To:
Ready to Bill
Duration in Previous:
2m
💵
📄
From:
Billing Review
To:
Ready to Bill
Duration in Previous:
3m
Bottlenecks
Ready for Scheduling
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Scheduled
Duration: 13.8 business days (threshold: 2.0 business days)
Exceeded by 11.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Ready to Bill
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
ℹ️ Work Order Details
Scheduled
Jan 21, 8:00 AM
Work Details (2)
Name
Type
Status
Qty
Amount
Date
WL-03074281
Labor
Open
1
$100.00
Jan 21, 8:20 PM
WL-03080364
Labor
Open
0.016666666666667
$38.00
Jan 27, 4:16 PM