Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
🕐 Clock stopped: Completed (Feb 17, 2026)
14d
▶ Clock Running
Status: Created
Jan 6 → Jan 27, 2026
14 business days (counted)
Running total: 14 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Jan 27 → Feb 17, 2026
14 business days (counted)
Running total: 28 of ? biz days used
Created: Jan 6, 2026
Completed: Feb 17, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 6 → Jan 27 |
Created |
▶ Running
|
14 |
14 |
| Jan 27 → Feb 17 |
Assigned |
▶ Running
|
14 |
28 |
Coordinators
29.5 days
Over SLA
Field Work
8.9 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 6, 2026
Due: Feb 6, 2026
Completed: Feb 27, 2026 (20 days late)
⏱️
15.0d in Assigned
Longest Stage
🔄
6 transitions
Status Changes
⚠️
36.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00556386
01/06 More info - RE: Texas Medical
Closed
1 of 10
10 TMS Depot Refurb work orders for Bob
Work Orders from this Case (10)
WO-01332951
Invoiced
Depot • Bob Cox
Created: Jan 6, 2026 • Closed: Feb 9, 2026
WO-01332952
Invoiced
Depot • Bob Cox
Created: Jan 6, 2026 • Closed: Feb 13, 2026
WO-01332953
Invoiced
Depot • Bob Cox
Created: Jan 6, 2026 • Closed: Feb 12, 2026
WO-01332956
Invoiced
Depot • Bob Cox
Created: Jan 6, 2026 • Closed: Feb 5, 2026
WO-01332957
Invoiced
Depot • Bob Cox
Created: Jan 6, 2026 • Closed: Feb 17, 2026
WO-01332958
Invoiced
Depot • Bob Cox
Created: Jan 6, 2026 • Closed: Feb 17, 2026
WO-01332959
Invoiced
Depot • Bob Cox
Created: Jan 6, 2026 • Closed: Feb 17, 2026
WO-01332961
Invoiced
Depot • Bob Cox
Created: Jan 6, 2026 • Closed: Feb 17, 2026
WO-01332962 (current)
Invoiced
Depot • Bob Cox
Created: Jan 6, 2026 • Closed: Feb 27, 2026
WO-01332963
Invoiced
Depot • Bob Cox
Created: Jan 6, 2026 • Closed: Feb 20, 2026
🚨
Primary Delay
15.0 days stuck in "Assigned"
⏱️
Total Delay
36.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
14.5d
/ 1.0d SLA
Assigned
15.0d
/ 0.5d SLA
Completed
8.9d
/ 1.0d SLA
Ready to Bill
1.4d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Cleaned and calibrated unit. Replaced the cuff/bladder
🔍
Technician Findings
Completed evaluation: 30 min
The cuff/bladder is damaged.
124-8834-00
⚠️
Problem Description
9 of 10
10 TMS Depot Refurb work orders for Bob
📄
Description
Model 300 with Backboard
Timeline
📞
Case Number:
00556386
Subject:
01/06 More info - RE: Texas Medical
Status:
Closed
📋
Work Order:
WO-01332962
Type:
Depot
Priority:
PSM
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
20d 18h
⏱️
✔️
From:
Assigned
To:
Completed
Duration in Previous:
21d 1h
🏁
From:
Completed
To:
Closed
Duration in Previous:
9d 22h
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
2d 11h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-255404
Bottlenecks
Ready for Scheduling
Duration: 14.5 business days (threshold: 1.0 business days)
Exceeded by 13.5 business days
Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Completed
Duration: 8.9 business days (threshold: 1.0 business days)
Exceeded by 7.9 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Work Details (2)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03108595 |
Labor |
Open |
- |
$178.50 |
Feb 17, 11:40 AM |
| WL-03108596 |
Parts |
Open |
1 |
$0.00 |
Feb 17, 11:40 AM |