Detailed work order timeline, KPIs, and analysis
INVACARE • Preventive Maintenance • PSM
📍 Vitas Healthcare- Villa Rosa — 5131 Medical Dr STE 210, San Antonio TX, 78229
Mar 14, 2025 → Dec 19, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Mar 14 → Mar 14 | Created | ▶ Running | 0 | 0 |
| Mar 14 → Mar 17 | Ready for Scheduling | ▶ Running | 1 | 1 |
| Mar 17 → Mar 24 | Assigned | ▶ Running | 5 | 6 |
| Mar 24 → Mar 28 | Scheduled | ▶ Running | 4 | 10 |
| Mar 28 → Mar 28 | Completed | ▶ Running | 0 | 10 |
| Mar 28 → Mar 31 | Tech Off Site | ▶ Running | 1 | 11 |
| Mar 31 → Apr 7 | Reschedule | ▶ Running | 5 | 16 |
| Apr 7 → May 21 | On Hold | ▶ Running | 32 | 48 |
| May 21 → May 21 | Ready for Scheduling | ▶ Running | 0 | 48 |
| May 21 → May 21 | Assigned | ▶ Running | 0 | 48 |
| May 21 → Jun 10 | Scheduled | ▶ Running | 13 | 61 |
| Jun 10 → Jun 10 | On Hold | ▶ Running | 0 | 61 |
| Jun 10 → Jul 15 | Reschedule | ▶ Running | 23 | 84 |
| Jul 15 → Aug 4 | Assigned | ▶ Running | 14 | 98 |
| Aug 4 → Aug 29 | Scheduled | ▶ Running | 19 | 117 |
| Aug 29 → Sep 1 | Reschedule | ▶ Running | 0 | 117 |
| Sep 1 → Dec 8 | On Hold | ▶ Running | 66 | 183 |
| Dec 8 → Dec 8 | Ready for Scheduling | ▶ Running | 0 | 183 |
| Dec 8 → Dec 19 | Assigned | ▶ Running | 9 | 192 |
12/31 NSuarez awaiting on WO-01255875 missing checklist.
12/9 KKelch called Mayra to schedule for 12/16 between 12 and 2 pm. She let me know that the bed currently has a patient in it and she will call me as soon as we can schedule.
8/29 KKelch- per ZStieben, these beds are occupied. Site contact Myra to reach out when they become available.
8/4/25 RCook- Spoke with Mayra, rescheduled for 8/28/25 with arrival time between 12-2PM. Also scheduled for themorning of 8/29/25 with an arrival time between 8-10AM. See logged call on WO-01255871
7/23 KKelch called Mayra to reschedule for 8/5 between 9 and 10 am. Left VM. Call logged on WO-01255874
7/14/25 CDempsey- tried to reassign to a more available tech, however it requires 'medical bed' tech.
7/10 KHensley Mayra called me back to schedule for 7/16 between 9 and 10 am. Customer confirmed. Call logged on WO-01255874
7/10 KHensley called Mayra to schedule for 7/16 between 9 and 10 am. Left VM. Call logged on WO-01255874
6/20/25 RCook- Emailed Jennifer Johnson asking for approval for overnight stay for return trip. See logged email on WO-01255880
6/20/25 RCook- Sent teams message to CDempsey and DCarvalho stating: For the Vitas Healthcare-Villa Rosa Invacare PMs that are left for Zachary I know that you said Zachary will need an overnight for this return trip. My question is do you want me to move forward with getting approval for this return trip from JJ or do you prefer we eat the cost on the return trip? I imagine that the first trip will not be as we did not request approval beforehand.
Waiting for response before moving forward.
6/19/25 RCook- Per CDempsey, technician will need an overnight stay for the return visit.
6/19/25 RCook- Sent teams message to DCarvalho and CDempsey stating: Craig Dempsey David Carvalho I am working on scheduling Vitas Healthcare-Villa Rosa Invacare PMs for Zachary Stieben. There are 5 remaining WOs. This is 5 hours 1 way. Do we want to keep him overnight again? My concern is I don't see that we requested approval for the travel the first time and I don't think they will cover the travel without approval.
6/10 KHensley placed in R/S as there were patients in these beds and the PM was unable to be completed
5/21 KHensley called Mayra to schedule for 6/9 and 6/10. Customer confirmed. Call logged on WO-01255871
3/28/25 CDempsey- This is a hospice facility and bed is in use. Facility manager to contact coordinator when available.
3/28/25 CDempsey- accidently marked this parent as serviced, while having children open. Requested IT remove the service date.
3/24/25 CDempsey- contacted dispatch to obtain the needed Invacare PM form needing for these 14 wo's scheduled for Thursday.
3/24 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Customer confirmed. Call logged on WO-01255874 3/21 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Left VM. Call logged on WO-01255874
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02733798 | Travel | Open | 306 | $192.78 | Mar 27, 11:26 PM |
| WL-02733799 | Travel | Open | 306 | $0.00 | Mar 27, 11:26 PM |
| WL-02733820 | Labor | Open | 5.5 | $0.00 | Mar 27, 11:33 PM |
| WL-02733821 | Labor | Open | 0.66666666666667 | $78.75 | Mar 27, 11:33 PM |
| WL-02733823 | Expenses | Open | 1 | $0.00 | Mar 27, 11:34 PM |
| WL-02733824 | Labor | Open | 6.1666666666667 | $0.00 | Mar 27, 11:36 PM |
| WL-02803074 | Expenses | Open | 1 | $0.00 | May 22, 8:06 AM |
| WL-02803075 | Expenses | Open | 1 | $0.00 | May 22, 8:06 AM |
| WL-02890014 | Expenses | Open | 1 | $0.00 | Aug 4, 4:06 PM |
| WL-02890015 | Expenses | Open | 1 | $0.00 | Aug 4, 4:06 PM |