Invacare Bed PM
Technician to perform preventative maintenance on all Invacare beds
**Service to be conducted in March 2025**
1 of 14
CS9FX600 (FT000150)
Primary Delay191.9 days stuck in "07e-Partial Project"
⏱️
Total Delay8.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
5.6d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
191.9d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/28 BAlexander
Placing in PP unit the Parent is closed
3/24 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Customer confirmed. Call logged on WO-01255874
3/21 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Left VM. Call logged on WO-01255874
🔧Work Performed
Performed preventative maintenance on unit. Function tested and passed. Unit returned to service. No travel due to multiple work orders at site.
🔍Technician Findings
3-27-2025 Zachary Stieben arrived on site. Found unit to be PM'd.
⚠️Problem Description
Invacare Bed PM
Technician to perform preventative maintenance on all Invacare beds
**Service to be conducted in March 2025**
11 of 14
CS9FX600 (FT000161)
📄Description
Invacare ICC - Bed CS9 Electric Bed
📞
Call
Completed Mar 24, 2025
3/24 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Customer confirmed. Call logged on WO-01255874
3/21 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Left VM. Call logged on WO-01255874
📞
Call
Completed Mar 21, 2025
3/21 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Left VM. Call logged on WO-01255874
PDF
Vitas- Villa Rosa 2314
Mar 14, 2025
PDF
Bath Lift PM Form 1900
Mar 25, 2025
PDF
Bathing Lift PM Form 1200
Mar 25, 2025
PDF
Tub PM Form
Mar 25, 2025
PDF
Bed PM Form
Mar 25, 2025
PDF
Lift PM Form
Mar 25, 2025
PDF
Vitas PO signed
Mar 27, 2025
PDF
Vitas PM WO 1255889
Mar 27, 2025
Timeline
📞
Case Linked Mar 13, 3:07 PM
Case Number:00474053
Subject:Work order 2314
Status:Closed
📋
▶
2
Work Order Created Mar 14, 1:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Mar 17, 3:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 1h
⚠️6.0 business days
📅
▶
2
Dispatch Scheduled Mar 24, 11:15 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:6d 19h
⏳4.0 business days
⏱️
▶
2
Labor Added Mar 27, 11:16 PM
Labor Added → Status: Completed
✔️
Status: Completed by Zachary Stieben
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:3d 12h, 0m
📋
Status: 07e-Partial Project by Brooke AlexanderMar 28, 12:42 PM
From:Closed
To:07e-Partial Project
Duration in Previous:13h 24m
🚨192.0 business days
📄
Status: Ready to Bill by Nancy SuarezJan 5, 4:16 PM
From:07e-Partial Project
To:Ready to Bill
Duration in Previous:283d 4h
📨
Status: Invoice Pending by Nancy SuarezJan 5, 4:26 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:9m
🧾
▶
2
Invoice Created Jan 5, 4:37 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:11m
Bottlenecks
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Assigned
Duration: 5.6 business days (threshold: 4.0 business hours)
Exceeded by 5.1 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)