Invacare Bed PM
Technician to perform preventative maintenance on all Invacare beds
**Service to be conducted in March 2025**
1 of 14
CS9FX600 (FT000150)
Primary Delay135.7 days stuck in "07e-Partial Project"
⏱️
Total Delay28.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
5.6d / 0.5d SLA
Scheduled
19.4d / 2.0d SLA
Reschedule
4.7d / 2.0d SLA
On Hold
33.0d
Completed
0.0d / 1.0d SLA
Closed
5.4d / 1.0d SLA
07e-Partial Project
135.7d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/17 BAlexander
Placing in PP until Parent is closed
5/21 KHensley called Mayra to schedule for 6/9 and 6/10. Customer confirmed. Call logged on WO-01255871
3/28/25 CDempsey- This is a hospice facility and bed is in use. Facility manager to contact coordinator when available.
3/24 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Customer confirmed. Call logged on WO-01255874 3/21 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Left VM. Call logged on WO-01255874
🔧Work Performed
Performed preventative maintenance on bed. Unit function tested and passed. Unit returned to service. No travel due to multiple work orders at site.
🔍Technician Findings
6-9-2025 Zachary Stieben arrived on site. Found Bed to be PM'd.
⚠️Problem Description
Invacare Bed PM
Technician to perform preventative maintenance on all Invacare beds
**Service to be conducted in March 2025**
9 of 14
CS9FX600 (FT000159)
📄Description
Invacare ICC - Bed CS9 Electric Bed
📞
Call
Completed Mar 24, 2025
3/24 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Customer confirmed. Call logged on WO-01255874
3/21 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Left VM. Call logged on WO-01255874
📞
Call
Completed Mar 21, 2025
3/21 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Left VM. Call logged on WO-01255874
📅
WO-01255886 - Preventive Maintenance - ICC - Bed CS9 - San Antonio - Vitas Healthcare- Villa Rosa
Jun 9, 2025 3:00pm – 4:00pm
Work Order: WO-01255886
Account: INVACARE
Customer Case Number: 2314
Location: Vitas Healthcare- Villa Rosa
Address: 5131 Medical Dr STE 210, San Antonio, TX 78229
Manufacturer: Invacare
Model #: ICC - Bed CS9
Serial #: FT000159)
Contact Name: Mayra Hogan
Contact Phone: 210-464-5087
Contact Email:
PDF
Vitas- Villa Rosa 2314
Mar 14, 2025
PDF
Lift PM Form
Mar 25, 2025
PDF
Bathing Lift PM Form 1200
Mar 25, 2025
PDF
Bed PM Form
Mar 25, 2025
PDF
Bath Lift PM Form 1900
Mar 25, 2025
PDF
Tub PM Form
Mar 25, 2025
PDF
VHVR Billing 6-10
Jun 10, 2025
PDF
VHVR 1255886 6-10
Jun 10, 2025
Timeline
📞
Case Linked Mar 13, 3:07 PM
Case Number:00474053
Subject:Work order 2314
Status:Closed
📋
▶
2
Work Order Created Mar 14, 1:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Mar 17, 3:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 1h
⚠️6.0 business days
📅
▶
2
Dispatch Scheduled Mar 24, 11:15 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:6d 19h
⚠️6.0 business days
🔄
Status: Reschedule by Craig DempseyMar 31, 4:41 PM