Invacare Bed PM
Technician to perform preventative maintenance on all Invacare beds
**Service to be conducted in March 2025**
1 of 14
CS9FX600 (FT000150)
Primary Delay135.7 days stuck in "07e-Partial Project"
⏱️
Total Delay28.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
5.9d / 0.5d SLA
Scheduled
19.0d / 2.0d SLA
Reschedule
4.7d / 2.0d SLA
On Hold
33.0d
Closed
5.4d / 1.0d SLA
07e-Partial Project
135.7d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/17 BAlexander
Placing in PP until Parent is closed
5/21 KHensley called Mayra to schedule for 6/9 and 6/10. Customer confirmed. Call logged on WO-01255871
3/28/25 CDempsey- This is a hospice facility and bed is in use. Facility manager to contact coordinator when available.
3/24 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Customer confirmed. Call logged on WO-01255874 3/21 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Left VM. Call logged on WO-01255874
🔧Work Performed
Performed preventative maintenance on bed. Unit function tested and passed. Unit returned to service.
🔍Technician Findings
6-9-2025 Zachary Stieben arrived on site. Found Bed to be PM'd.
⚠️Problem Description
Invacare Bed PM
Technician to perform preventative maintenance on all Invacare beds
**Service to be conducted in March 2025**
14 of 14
CS9FX600 (FT000070)
📄Description
Invacare ICC - Bed CS9 Electric Bed
📞
Call
Completed Mar 24, 2025
3/24 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Customer confirmed. Call logged on WO-01255874
3/21 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Left VM. Call logged on WO-01255874
📞
Call
Completed Mar 21, 2025
3/21 KHensley called Mayra to schedule for 3/27 between 9 and 10 am. Left VM. Call logged on WO-01255874
📅
WO-01255894 - Preventive Maintenance - ICC - Bed CS9 - San Antonio - Vitas Healthcare- Villa Rosa
Jun 9, 2025 3:00pm – 4:00pm
Work Order: WO-01255894
Account: INVACARE
Customer Case Number: 2314
Location: Vitas Healthcare- Villa Rosa
Address: 5131 Medical Dr STE 210, San Antonio, TX 78229
Manufacturer: Invacare
Model #: ICC - Bed CS9
Serial #: FT000070
Contact Name: Mayra Hogan
Contact Phone: 210-464-5087
Contact Email:
D
PDF
Vitas- Villa Rosa 2314
Mar 14, 2025
PDF
Bathing Lift PM Form 1200
Mar 25, 2025
PDF
Lift PM Form
Mar 25, 2025
PDF
Bed PM Form
Mar 25, 2025
PDF
Tub PM Form
Mar 25, 2025
PDF
Bath Lift PM Form 1900
Mar 25, 2025
PDF
VHVR Billing 6-10
Jun 10, 2025
PDF
VHVR 1255894 6-10
Jun 10, 2025
Timeline
📞
Case Linked Mar 13, 3:07 PM
Case Number:00474053
Subject:Work order 2314
Status:Closed
📋
▶
2
Work Order Created Mar 14, 2:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Mar 17, 3:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 1h
⚠️6.0 business days
📅
▶
2
Dispatch Scheduled Mar 24, 11:15 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:6d 19h
⚠️6.0 business days
🔄
Status: Reschedule by Craig DempseyMar 31, 4:44 PM
From:Scheduled
To:Reschedule
Duration in Previous:7d 5h
⏳4.9 business days
⏸️
Status: On Hold by Stephanie RamenApr 6, 10:10 PM
From:Reschedule
To:On Hold
Duration in Previous:6d 5h
🚨33.0 business days
👷
▶
2
Status: Assigned May 21, 5:11 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Zachary Stieben
📅
▶
2
Dispatch Scheduled May 21, 7:56 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Stephanie Ramen
From:Assigned
To:Scheduled
Duration in Previous:2h 45m
🚨12.5 business days
🚗
▶
2
Travel Added Jun 9, 8:18 PM
Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:0.66666666666667, 5.3333333333333
🚗
▶
4
Travel Added Jun 10, 4:24 PM
Travel Added → Labor Added → 2x Expenses Added → Status: Tech On Site
⏱️
Labor Added
Type:Labor
Status:Open
Qty:6
💵
2x Expenses Added
Type:Expenses
Status:Open
Qty:1
🔧
Status: Tech On Site by Zachary Stieben
From:Scheduled, Tech On Site, Completed
To:Tech On Site, Completed, Closed
Duration in Previous:19d 20h, 0m
⚠️5.9 business days
📋
Status: 07e-Partial Project by Brooke AlexanderJun 17, 2:34 PM
From:Closed
To:07e-Partial Project
Duration in Previous:6d 22h
🚨136.0 business days
📄
Status: Ready to Bill by Nancy SuarezJan 5, 4:20 PM
From:07e-Partial Project
To:Ready to Bill
Duration in Previous:202d 2h
📨
▶
2
Status: Invoice Pending Jan 5, 4:26 PM
Status: Invoice Pending → Status: Billing Review
💵
Status: Billing Review by Nancy Suarez
From:Invoice Pending
To:Billing Review
Duration in Previous:3m
🧾
▶
2
Invoice Created Jan 5, 4:37 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Billing Review
To:Invoiced
Duration in Previous:7m
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Assigned
Duration: 5.6 business days (threshold: 4.0 business hours)
Exceeded by 5.1 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Reschedule
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 5.4 business days (threshold: 1.0 business days)