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← WO Overview

WO-01270013 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PSM

📍 UPMC Hamot — 201 State St, Erie PA, 16550

May 2, 2025 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
✗ SLA Missed (128 biz days late)
Active: 147 biz days
Paused: 51 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
May 2 → May 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
May 2 → May 27, 2025
16 business days (counted)
Running total: 16 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 28, 2025
1 business day (not counted)
▶ Clock Running
Status: Scheduled
May 28 → Jun 13, 2025
12 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Jun 13 → Jun 13, 2025
0 business days (counted)
Running total: 28 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
Jun 13 → Jul 9, 2025
16 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 44 of ? biz days used
96d
▶ Clock Running
Status: Scheduled
Jul 9 → Nov 25, 2025
96 business days (counted)
Running total: 140 of ? biz days used
▶ Clock Running
Status: Entered
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 140 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Nov 25 → Feb 10, 2026
50 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 22, 2026
7 business days (counted)
Running total: 147 of ? biz days used
Created: May 2, 2025 Completed: Feb 22, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
May 2 → May 2 Created ▶ Running 0 0
May 2 → May 27 Ready for Scheduling ▶ Running 16 16
May 27 → May 28 Ready for Release ⏸ Paused 1 —
May 28 → Jun 13 Scheduled ▶ Running 12 28
Jun 13 → Jun 13 Entered ▶ Running 0 28
Jun 13 → Jul 9 Ready for Scheduling ▶ Running 16 44
Jul 9 → Jul 9 Assigned ▶ Running 0 44
Jul 9 → Nov 25 Scheduled ▶ Running 96 140
Nov 25 → Nov 25 Entered ▶ Running 0 140
Nov 25 → Feb 10 Ready for Release ⏸ Paused 50 —
Feb 10 → Feb 22 Scheduled ▶ Running 7 147
Dispatch 0.4d
Holding 52.0d (excluded)
Coordinators 150.6d
Billing 1.5d
✗ SLA Missed
Dispatch
0.4 days
Holding (excluded from total)
52.0 days
Coordinators
150.6 days
Over SLA
Billing
1.5 days
Created: May 2, 2025 Due: Jun 30, 2025 Completed: Feb 27, 2026 (241 days late)
📅
204.0 days Total Age
⏱️
97.0d in Scheduled Longest Stage
🔄
13 transitions Status Changes
⚠️
146.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00489715
URGENT Philips WO Request
Closed
PM - Trade - Customer Value PM
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Loesel
Owner
John Rolston
Created
May 2, 2025
Work Orders from this Case (5)
WO-01270013 (current) Invoiced
Preventive Maintenance • Fady Messak
Created: May 2, 2025 • Closed: Feb 27, 2026
WO-01270014 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Sep 27, 2025
WO-01270015 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Oct 17, 2025
WO-01270016 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: May 12, 2025
WO-01270017 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Jul 31, 2025
Completed with significant delays
Invoiced • 306 days old
🚨
Primary Delay 97.0 days stuck in "Scheduled"
⏱️
Total Delay 146.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Scheduling
34.0d / 1.0d SLA
Ready for Release
52.0d
Scheduled
116.5d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
6.0d / 1.0d SLA
07e-Partial Project
2.0d
WO Correction Needed
1.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 RArnold - Dispatching to Fady for closure


05/28/2025 DMalloy - Dispatched to Fanfan for the purpose of returning the aging parts Per Fady.  


05/02/2025 DMalloy - Fanfan to begin this site 5/8/2025 and Paul to join the week of May 12th and will also complete the EV300 FCO as well.  

🔧 Work Performed
no worked performed
⚠️ Problem Description
PM - Trade - Customer Value PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked May 2, 8:37 AM
Case Number: 00489715
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created May 2, 9:05 AM
Work Order: WO-01270013
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Deon Malloy May 2, 12:04 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 59m
🚨 17.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:11 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 25d 4h
⏳ 2.0 business days
👷
▶
3 Technician Assigned May 28, 6:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-05-29T04:00:00.000+0000, 2025-05-29T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 1d 2h
📅
Dispatch Scheduled by Deon Malloy May 28, 7:24 PM
Scheduled For: 2025-05-29T12:00:00.000+0000
⏳ 3.6 business days
📅
Dispatch Scheduled by Deon Malloy Jun 2, 11:20 AM
Scheduled For: 2025-06-02T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 6, 10:04 AM
Scheduled For: 2025-06-16T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 11, 8:48 AM
Scheduled For: 2025-06-23T12:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Deon Malloy Jun 12, 11:21 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 15d 4h, 0m
🚨 17.1 business days
👷
▶
2 Technician Assigned Jul 9, 8:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 8h
🗓️
▶
2 Status: Scheduled Jul 9, 8:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-08-02T12:00:00.000+0000
🚨 17.0 business days
📅
Dispatch Scheduled by Deon Malloy Jul 31, 12:00 PM
Scheduled For: 2025-08-16T12:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Deon Malloy Aug 15, 1:19 PM
Scheduled For: 2025-09-06T12:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Deon Malloy Aug 29, 9:34 AM
Scheduled For: 2025-09-13T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Sep 4, 4:31 PM
Scheduled For: 2025-09-20T12:00:00.000+0000
⚠️ 6.9 business days
📅
Dispatch Scheduled by Deon Malloy Sep 12, 10:59 AM
Scheduled For: 2025-09-27T12:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Deon Malloy Sep 26, 9:57 AM
Scheduled For: 2025-10-04T12:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 6, 8:57 AM
Scheduled For: 2025-10-11T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 13, 8:49 AM
Scheduled For: 2025-11-01T12:00:00.000+0000
📅
Dispatch Scheduled by Mandy Newman Oct 14, 7:44 AM
Scheduled For: 2025-12-01T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 21, 9:49 PM
Scheduled For: 2025-11-30T13:00:00.000+0000
⚠️ 9.3 business days
📅
Dispatch Scheduled by Deon Malloy Nov 3, 9:16 AM
Scheduled For: 2025-12-07T13:00:00.000+0000, 2025-11-30T13:00:00.000+0000
🚨 16.0 business days
🆕
Status: Entered by Mandy Newman Nov 25, 2:31 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 139d 7h, 0m
🚨 51.0 business days
👷
▶
3 Technician Assigned Feb 10, 8:25 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-13T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 76d 17h
⚠️ 6.0 business days
📅
Dispatch Scheduled by Fady Messak Feb 18, 11:19 AM
Scheduled For: 2026-02-18T16:19:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Mandy Newman Feb 20, 5:05 PM
Scheduled For: 2026-02-20T16:19:00.000+0000
⏳ 0.9 business days
⏱️
▶
2 Labor Added Feb 22, 9:36 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 1h, 0m
⏳ 3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 25, 10:13 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 0h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 26, 2:46 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 4h
✔️
Status: Completed by Fady Messak Feb 27, 6:03 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 15h 16m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Mar 3, 9:03 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255418

Bottlenecks

Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 11.5 business days (threshold: 2.0 business days)
Exceeded by 9.5 business days
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 97.0 business days (threshold: 2.0 business days)
Exceeded by 95.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00489715
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Feb 20, 11:19 AM
Created
May 2, 9:05 AM
Invoice #
SM-255418

Work Details (1)

Name Type Status Qty Amount Date
WL-03115421 Labor Open 0.016666666666667 $0.00 Feb 22, 9:36 AM

Details