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WO-01270015 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PSM

📍 UPMC Hamot — 201 State St, Erie PA, 16550

May 2, 2025 → Oct 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
✗ SLA Missed (95 biz days late)
Active: 114 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
May 2 → May 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
May 2 → May 27, 2025
16 business days (counted)
Running total: 16 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 28, 2025
1 business day (not counted)
12d
▶ Clock Running
Status: Scheduled
May 28 → Jun 13, 2025
12 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Jun 13 → Jun 13, 2025
0 business days (counted)
Running total: 28 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
Jun 13 → Jul 9, 2025
16 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 44 of ? biz days used
70d
▶ Clock Running
Status: Scheduled
Jul 9 → Oct 18, 2025
70 business days (counted)
Running total: 114 of ? biz days used
Created: May 2, 2025 Completed: Oct 18, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
May 2 → May 2 Created ▶ Running 0 0
May 2 → May 27 Ready for Scheduling ▶ Running 16 16
May 27 → May 28 Ready for Release ⏸ Paused 1 —
May 28 → Jun 13 Scheduled ▶ Running 12 28
Jun 13 → Jun 13 Entered ▶ Running 0 28
Jun 13 → Jul 9 Ready for Scheduling ▶ Running 16 44
Jul 9 → Jul 9 Assigned ▶ Running 0 44
Jul 9 → Oct 18 Scheduled ▶ Running 70 114
Dispatch 0.4d
Holding 1.5d (excluded)
Coordinators 116.6d
✗ SLA Missed
Dispatch
0.4 days
Holding (excluded from total)
1.5 days
Coordinators
116.6 days
Over SLA
Created: May 2, 2025 Due: Jun 30, 2025 Completed: Oct 18, 2025 (109 days late)
📅
116.0 days Total Age
⏱️
71.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
110.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00489715
URGENT Philips WO Request
Closed
PM - Trade - Customer Value PM
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Loesel
Owner
John Rolston
Created
May 2, 2025
Work Orders from this Case (5)
WO-01270013 Invoiced
Preventive Maintenance • Fady Messak
Created: May 2, 2025 • Closed: Feb 27, 2026
WO-01270014 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Sep 27, 2025
WO-01270015 (current) Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Oct 17, 2025
WO-01270016 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: May 12, 2025
WO-01270017 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Jul 31, 2025
Completed with significant delays
Invoiced • 306 days old
🚨
Primary Delay 71.0 days stuck in "Scheduled"
⏱️
Total Delay 110.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Scheduling
34.0d / 1.0d SLA
Ready for Release
1.5d
Scheduled
82.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/20/2025 SRobinson- WO-13723620 already created.


10/15/2025 DMalloy - Device failed PM. Fanfan to return on next week Tuesday, 10/21/2025 for the repair and PM.  


05/28/2025 DMalloy - Dispatched to Fanfan for the purpose of returning the aging parts Per Fady.  


05/02/2025 DMalloy - Fanfan to begin this site 5/8/2025 and Paul to join the week of May 12th and will also complete the EV300 FCO as well.  

🔧 Work Performed
PM
🔍 Technician Findings
Device failed the air accuracy test. repair needed before completing PM
⚠️ Problem Description
PM - Trade - Customer Value PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked May 2, 8:37 AM
Case Number: 00489715
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created May 2, 9:09 AM
Work Order: WO-01270015
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Deon Malloy May 2, 12:02 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 53m
🚨 17.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:11 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 25d 4h
⏳ 2.0 business days
📅
▶
4 Dispatch Scheduled May 28, 6:54 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Fanfan Siku
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 1d 2h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-05-29T12:00:00.000+0000
⏳ 3.6 business days
📅
Dispatch Scheduled by Deon Malloy Jun 2, 11:18 AM
Scheduled For: 2025-06-02T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 6, 10:04 AM
Scheduled For: 2025-06-16T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 11, 8:48 AM
Scheduled For: 2025-06-23T12:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Deon Malloy Jun 12, 11:23 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 15d 4h, 0m
🚨 17.1 business days
👷
▶
2 Technician Assigned Jul 9, 8:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 8h
📅
▶
2 Dispatch Scheduled Jul 9, 8:11 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Mandy Newman
From: Assigned
To: Scheduled
Duration in Previous: 5m
🚨 17.0 business days
📅
Dispatch Scheduled by Deon Malloy Jul 31, 12:00 PM
Scheduled For: 2025-08-16T12:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Deon Malloy Aug 15, 1:19 PM
Scheduled For: 2025-09-06T12:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Deon Malloy Aug 29, 9:34 AM
Scheduled For: 2025-09-13T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Sep 4, 4:31 PM
Scheduled For: 2025-09-20T12:00:00.000+0000
⚠️ 6.9 business days
📅
Dispatch Scheduled by Deon Malloy Sep 12, 10:59 AM
Scheduled For: 2025-09-27T12:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Deon Malloy Sep 26, 9:57 AM
Scheduled For: 2025-10-04T12:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 6, 8:57 AM
Scheduled For: 2025-10-11T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 13, 8:49 AM
Scheduled For: 2025-11-01T12:00:00.000+0000
📅
Dispatch Scheduled by Mandy Newman Oct 14, 7:44 AM
Scheduled For: 2025-12-01T13:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Oct 15, 7:24 AM
Scheduled For: 2025-10-14T12:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Oct 17, 9:27 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 100d 13h
🏁
Status: Closed by Fanfan Siku Oct 17, 9:33 PM
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.3 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 20, 9:54 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 12h, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 21, 3:07 PM
Invoice Number: SM-244117

Bottlenecks

Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 71.0 business days (threshold: 2.0 business days)
Exceeded by 69.0 business days

🔗 Related Artifacts

📞
Case 00489715
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Oct 14, 8:00 AM
Created
May 2, 9:09 AM
Invoice #
SM-244117

Work Details (3)

Name Type Status Qty Amount Date
WL-02975708 Labor Open 3 $0.00 Oct 17, 9:27 PM
WL-02975709 Labor Open 2 $0.00 Oct 17, 9:27 PM
WL-02975710 Travel Open 130 $0.00 Oct 17, 9:27 PM

Details