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WO-01270017 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 UPMC Hamot — 201 State St, Erie PA, 16550

May 2, 2025 → Jul 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (21 biz days late)
Active: 60 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Jul 31, 2025)
▶ Clock Running
Status: Created
May 2 → May 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
May 2 → May 27, 2025
16 business days (counted)
Running total: 16 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 28, 2025
1 business day (not counted)
12d
▶ Clock Running
Status: Scheduled
May 28 → Jun 13, 2025
12 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Jun 13 → Jun 13, 2025
0 business days (counted)
Running total: 28 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
Jun 13 → Jul 9, 2025
16 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 44 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Jul 9 → Jul 31, 2025
16 business days (counted)
Running total: 60 of ? biz days used
Created: May 2, 2025 Completed: Jul 31, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
May 2 → May 2 Created ▶ Running 0 0
May 2 → May 27 Ready for Scheduling ▶ Running 16 16
May 27 → May 28 Ready for Release ⏸ Paused 1 —
May 28 → Jun 13 Scheduled ▶ Running 12 28
Jun 13 → Jun 13 Entered ▶ Running 0 28
Jun 13 → Jul 9 Ready for Scheduling ▶ Running 16 44
Jul 9 → Jul 9 Assigned ▶ Running 0 44
Jul 9 → Jul 31 Scheduled ▶ Running 16 60
Dispatch 0.3d
Holding 1.5d (excluded)
Coordinators 62.6d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
1.5 days
Coordinators
62.6 days
Over SLA
Field Work
0.0 days
Created: May 2, 2025 Due: Jun 30, 2025 Completed: Jul 31, 2025 (30 days late)
📅
62.0 days Total Age
⏱️
17.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
57.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00489715
URGENT Philips WO Request
Closed
PM - Trade - Customer Value PM
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Loesel
Owner
John Rolston
Created
May 2, 2025
Work Orders from this Case (5)
WO-01270013 Invoiced
Preventive Maintenance • Fady Messak
Created: May 2, 2025 • Closed: Feb 27, 2026
WO-01270014 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Sep 27, 2025
WO-01270015 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Oct 17, 2025
WO-01270016 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: May 12, 2025
WO-01270017 (current) Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Jul 31, 2025
Completed with significant delays
Invoiced • 306 days old
🚨
Primary Delay 17.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 57.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
34.0d / 1.0d SLA
Ready for Release
1.5d
Scheduled
28.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/01/2025 SRobinson- WO-01294961 has already been created.

05/28/2025 DMalloy - Dispatched to Fanfan for the purpose of returning the aging parts Per Fady.  


05/02/2025 DMalloy - Fanfan to begin this site 5/8/2025 and Paul to join the week of May 12th and will also complete the EV300 FCO as well.  

🔧 Work Performed
PM
🔍 Technician Findings
device failed the air flow accuracy test, device needs repair before completing PM
⚠️ Problem Description
PM - Trade - Customer Value PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked May 2, 8:37 AM
Case Number: 00489715
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created May 2, 9:16 AM
Work Order: WO-01270017
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Deon Malloy May 2, 12:01 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 45m
🚨 17.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:11 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 25d 4h
⏳ 2.0 business days
📅
▶
3 Dispatch Scheduled May 28, 6:28 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 1d 2h
👷
Technician Assigned by Deon Malloy
Technician: Fanfan Siku
📅
Dispatch Scheduled by Deon Malloy May 28, 6:44 PM
Scheduled For: 2025-05-29T12:00:00.000+0000
⏳ 3.7 business days
📅
Dispatch Scheduled by Deon Malloy Jun 2, 10:16 AM
Scheduled For: 2025-06-02T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 6, 10:04 AM
Scheduled For: 2025-06-16T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 11, 8:48 AM
Scheduled For: 2025-06-23T12:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Deon Malloy Jun 12, 11:24 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 15d 4h, 0m
🚨 17.1 business days
👷
▶
4 Status: Assigned Jul 9, 8:06 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Fanfan Siku
🗓️
Status: Scheduled by Mandy Newman
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-08-02T12:00:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Deon Malloy Jul 30, 3:08 PM
Scheduled For: 2025-07-30T12:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 4x Labor Added Jul 31, 7:15 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 22d 11h
🏁
Status: Closed by Fanfan Siku Jul 31, 7:21 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.6 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 4, 10:51 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 15h, 0m
🚨 10.0 business days
🧾
Invoice Created Aug 15, 5:26 PM
Invoice Number: SM-236853

Bottlenecks

Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00489715
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Jul 30, 8:00 AM
Created
May 2, 9:16 AM
Invoice #
SM-236853

Work Details (4)

Name Type Status Qty Amount Date
WL-02886390 Labor Open 3 $0.00 Jul 31, 7:15 PM
WL-02886391 Labor Open 1.75 $0.00 Jul 31, 7:15 PM
WL-02886392 Expenses Open 1 $0.00 Jul 31, 7:15 PM
WL-02886393 Travel Open 131 $0.00 Jul 31, 7:15 PM

Details